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Canned Responses: What Are They And How Do I Create Them?
Canned Responses: What Are They And How Do I Create Them?

What are canned responses for, when would I use them, and how do I create them?

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a month ago

What are canned responses?

Canned responses are pre-written messages that are saved for future (manual) use when communicating with your guests. They save you time and ensure accurate details are provided to guests consistently, while keeping you in total control.

This covers instances when you would need to send messages that would not fit another messaging rule.

Canned responses are never sent automatically. They always need to be sent manually.

How to create a canned response?

To create a canned response for future usage:

  1. Go to Guest experience.

  2. Click on "Canned responses" on the sidebar.

  3. Click "Add new" to create a new response.

To access your canned responses when you want to send them to a guest

  1. Go to Inbox.

  2. Click on the message thread.

  3. Click Canned responses beside the Send button.

Hospitable also imports your saved replies from Airbnb!

So, if you have any of those already created on Airbnb, then you don't have to recreate them on Hospitable.

More on that here.

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