When you connect your Airbnb account with us, you may already have configured a few saved replies on your Airbnb account.
You will be happy to learn that Hospitable imports these saved replies for you from Airbnb!
You can find your saved replies from Airbnb under Guest Experience > Canned responses on Hospitable.
We import these from Airbnb, as is, when you connect your Airbnb channel.
If you edit or update your saved replies on Airbnb, then we will also import those updates and update your canned response, unless you manually edit the canned response on Hospitable.
If you manually edit the message on Hospitable, then we will no longer pull in updates from Airbnb for that particular canned response.
Any updates made on Hospitable to the canned response will not be pushed over to Airbnb.
Here are some things that you can do on your Canned responses that you cannot do from your Airbnb saved replies:
Adding a short code, or a custom code, to your new Canned response templates.
Setting a "scope" to the canned response rule, to ensure that a saved reply is only applicable to a specific property.
Use a canned response for other booking channels as well