Skip to main content
All CollectionsGuest ExperienceGuest Messaging
Can I send 2 messages for the same event for the same property?
Can I send 2 messages for the same event for the same property?

It's not possible to send messages for the same event (and for the same property), but here are some ways to make it happen.

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over 3 months ago

On Hospitable, you can setup event messages, or scheduled messages. Event messages are trigger by a specific event like a reservation being accepted, canceled, or altered. Scheduled messages can be scheduled before or after check-in, check-out, or after a reservation is accepted.

Only one event message can be sent per event. If you have more than one event messages for the same event (like a reservation being accepted) for a property, only 1 will be sent. However you can setup multiple scheduled messages after a reservation is accepted to allow for multiple messages to be sent to a guest minutes (or hours) apart.

To create scheduled messages after a reservation is accepted:

  1. Click on Messaging rules in the left sidebar.

  2. Click on +Add new at the top-right corner of the page.

  3. In the second column under Schedule a message select After a new reservation.

  4. Create your message and make sure to toggle it on.

Did this answer your question?