On Hospitable, you can set up event messages or scheduled messages. Event messages are triggered by a specific event, like a reservation being accepted, cancelled, or altered. Scheduled messages can be scheduled before or after check-in, check-out, or after a reservation is accepted.
Messaging rules are triggered by specific events and must be active at the time of the event to be applied to reservations.
Only one event message can be sent per event. If you have more than one event message for the same event (like a reservation being accepted) for a property, only one will be sent. However, you can set up multiple scheduled messages after a reservation is accepted to allow for multiple messages to be sent to a guest minutes (or hours) apart.
Always ensure that new messaging rules are toggled on, as inactive rules will not apply to reservations. Additionally, verify the Activity section in a reservation to confirm messages are scheduled correctly.
To create scheduled messages after a reservation is accepted:
Go to Guest experience.
Click on Messaging rules in the left sidebar.
Click on +Add new at the top-right corner of the page.
In the second column under Schedule a message select After a new reservation.
Create your message and make sure to toggle it on.