Due to the nature of the event messaging rules (for example triggered by a new inquiry or a new reservation), we would only be sending one message at the same time to your guests. Sending 2 messages (or more) at the same time would cause an elevated risk of restrictions (with the booking channel) or failure to send the second message.

If you were creating 2 messaging rules for a new reservation, and for the same property, Hospitable would be only sending one message for the new reservation. In practice, we would select the one that is the most specific (in relation with the scope), or the first that was created.

Depending on your objective, here are 2 solutions that have worked for users:

If you want to communicate specific details for certain properties, you can create a custom code to adapt your messaging rule

We would recommend that you create a new Custom code, that would be limited in its scope to those properties, then include the custom code name into your templates.

Your template will then adapt on the fly and populate this custom code only for those properties. This will result in one messaging rule being triggered for the same event, but the actual message will differ depending on the property.

If you want to send a delayed (follow-up message) after a reservation has been accepted, you can create a scheduled messaging rule instead.

To do this:

  1. Go to Guest experience.

  2. Click on Messaging rules in the left sidebar.

  3. Click on +Add new at the top-right corner of the page.

  4. In the second column under Schedule a message select After a new reservation.

  5. Create your message and make sure to toggle it on.

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