Before a property can accept Direct bookings, it must meet a set of required conditions in Hospitable.
These requirements ensure that bookings can be completed, payments can be processed, and your property can appear on your direct booking site and connected channels.
What Property Eligibility Means
A property is considered eligible for Direct bookings when all required setup steps are complete.
If a property is not eligible:
Guests cannot book it through your site or widgets
It may not appear in search results
It cannot be distributed to channels like Google Vacation Rentals
Requirements for Direct Booking Eligibility
To be eligible, each property must have the following:
1. A valid property address
The address must be complete and correctly formatted
This is required for mapping, taxes, and distribution
Properties>Details>Location page in Hospitable with the address fields shown
2. A connected payout method
You must have a payout method set up to receive payments
Without this, bookings cannot be processed
Payments & Payouts settings in Hospitable with a connected payout method
3. Complete listing content
Your property should include:
Title and description
Photos
Amenities and details
Incomplete listings may not be bookable or visible to guests.
Property edit page showing sections like photos, description, and amenities filled out
4. Pricing and availability
Nightly rates must be set
Availability must be open for selected dates
If pricing or availability is missing, guests cannot complete a booking.
How to Check if a Property Is Eligible
Go to Properties → Select your property
Review the property setup sections
Look for missing or incomplete fields
Hospitable will highlight any required items that need to be completed.
Properties list showing eligibility status with warnings for missing setup items
Common Reasons a Property Is Not Eligible
A property may not be eligible if:
The address is missing or incomplete
No payout method is connected
Listing details (photos, description) are incomplete
Pricing or availability is not set
Additional Eligibility Requirements for Direct Premium
If you are using Direct Premium, additional requirements may apply before your property becomes bookable.
Identity Verification Requirement
Direct Premium users who signed up after December 16, 2025 must complete identity verification before accepting bookings.
You can meet this requirement by completing one of the following:
Verify your identity (KYC) for at least one payout method
Have at least one active listing on a connected OTA (such as Airbnb, Booking.com, Vrbo, or Agoda)
This requirement only applies to Direct Premium users who signed up after December 16, 2025.
What Happens If This Requirement Is Not Met
If the requirement is not completed:
Guests cannot book available dates
Your calendar remains blocked for Direct bookings
A notification appears in your Direct dashboard
After Completing the Requirement
Once completed:
Eligibility updates automatically, usually within a few minutes.
Booking availability is restored once the update is complete.
If your calendar remains blocked after a few minutes:
Confirm your payout method is verified
If using an OTA listing, ensure it is active and published
Contact support if the issue persists
How Eligibility Affects Your Site and Bookings
Eligibility directly impacts how your property appears and functions:
On your direct booking site:
Only eligible properties can be displayed and bookedOn widgets or embedded sites:
Ineligible properties are not bookableOn distribution channels (e.g., Google Vacation Rentals):
Only eligible properties can be synced and shown
What to Do If Your Property Is Not Showing
If your property is not visible or not bookable:
Review the eligibility requirements above
Complete any missing setup steps
Confirm pricing and availability are set
Once all requirements are met, the property becomes eligible automatically.
Important Things to Know
Eligibility is required for all Direct bookings
Each property is evaluated individually
Missing setup information prevents bookings
Direct Premium may include additional requirements
Eligibility affects visibility across your site and integrations