Once your bank account is set up and verified, you can monitor payouts, manage account assignments, and troubleshoot issues from your payout settings.
This article explains how payouts work, where to track them, and how to handle common scenarios.
How Direct Booking Payouts Work
Payout behavior depends on your Direct plan:
Direct Basic
Payments are processed through Stripe
Funds are sent directly to your connected Stripe account
A service fee may apply depending on your plan
Direct Premium
Payments are processed through Hospitable
Payouts are sent to your connected bank account
Where to View Payouts
To track payouts:
Go to Direct → Payout History
or
Go to Settings → Payment & Payouts → Payout History
You’ll see:
Upcoming payouts
Scheduled payouts
Completed payouts (Settled)
Failed payouts
Each payout includes:
Property name
Reservation code
Payout amount
Linked bank account
Status and payout date
Direct payout history page showing scheduled, settled, and failed payouts with amounts and reservation details
Payout Timeline
For Direct Premium bookings:
Booking is confirmed
Guest checks in
Payout is initiated (within 24 hours after check-in)
Status changes to Settled
Funds arrive in your bank (typically 3–5 business days)
“Settled” means the payout has been sent. Your bank may take additional time to process the deposit.
How Bank Accounts Are Applied to Bookings
Each payout is tied to the bank account assigned to the property
The account is locked when the booking is accepted
Changing a bank account only affects future bookings. Existing bookings will still pay out to the original account.
If a payout appears to go to the wrong account, this is usually because:
The booking was created before the account was updated
Manage Bank Accounts
To manage bank accounts:
Go to Settings → Payments & Payouts → Bank Accounts
From here, you can:
Add new bank accounts
Assign accounts to properties
Rename accounts
Assign Bank Accounts to Properties
Each property must be linked to a bank account.
To update assignment:
Go to Settings → Payments & Payouts → Bank Accounts
Select a bank account
Assign or update properties
Bank account settings showing property assignment dropdown in Hospitable
Payouts will fail if a property is not linked to a bank account or is linked to an unverified account.
Common Reasons Payouts Fail
If a payout fails, it will be retried automatically once the issue is resolved.
Common causes include:
Unverified bank account
Closed or invalid bank account
Insufficient processed balance (e.g., recent booking or refund)
Currency mismatch between booking and bank account
Failed payouts are not lost. Funds are retried automatically after the issue is fixed.
Delayed Payouts
Payouts may take longer than expected due to:
Last-minute bookings
If a booking is made close to check-in:
Payment may not be fully processed in time
Payout may be delayed by a few business days
Bank processing times
Most transfers take 3–5 business days after being marked “Settled”
Negative or Adjusted Payouts
Payout amounts may be lower than expected or negative due to:
Guest refunds
Chargebacks
Post-booking adjustments
Resolution center charges
If adjustments exceed the payout amount:
The payout may appear as negative
The balance is recovered from future payouts
What Happens If a Payout Is Returned
If your bank rejects a payout:
The funds are returned to Hospitable (typically within 5–10 business days)
Update or add a valid bank account
Once verified, the payout is retried automatically
Typical timeline:
10–15 business days from failure to completed payout
Payout Sent to the Wrong Account
If a payout was sent to the wrong account:
If it is not yet settled, contact support immediately
If it is already settled, it cannot be reversed
Settled payouts cannot be recalled due to banking system limitations.
To prevent this:
Confirm bank account assignments before accepting bookings
OTA Payouts (Airbnb, Booking.com)
Hospitable only processes payouts for Direct bookings.
For OTA bookings:
Payouts are handled by the platform
You must check the OTA dashboard for payout details
*VRBO official bookings' payouts are also handled by Hospitable
What Happens to Payouts When You Downgrade
If you downgrade your Direct plan (e.g. from Premium to Basic), here’s what to expect for your payouts and payout settings:
Your access to Payments & Payouts does not change. Primary users and secondary users with full access can still manage payout settings after downgrading.
Existing bookings continue to pay out. Reservations made while on Direct Premium still process to the bank account linked at the time the booking was created. Changing plans does not cancel or redirect pending payouts.
Upsell payouts continue to work. Any configured upsells are still collected and paid out to your payout method on file, regardless of plan.
Payout method verification still applies. If your payout method was unverified at the time of the plan change, payouts will remain on hold until verification is complete.
If your payout method is unverified after downgrading, contact support. The team can generate a secure verification link, confirm the status of pending payouts, and help update bank account assignments for existing reservations if needed.
Important Things to Know
Payouts require a verified bank account
Each property must be linked to a bank account
Bank account changes only apply to future bookings
Failed payouts are retried automatically
“Settled” does not mean funds have arrived yet
Always confirm your payout setup before accepting new bookings to avoid delays or misdirected funds.