Once your bank account is set up and verified, you can manage payout settings, track payout activity, and control how payouts are assigned to your properties.
This article explains how payouts work for Direct bookings, where to view payout activity, and how bank accounts are managed inside Hospitable.
How Direct Booking Payouts Work
Payout behavior depends on your Direct plan:
Direct Basic
Payments are processed through Stripe
Funds are sent directly to your connected Stripe account
A service fee may apply depending on your plan
Direct Premium
Payments are processed through Hospitable
Payouts are sent to your connected bank account
Hospitable manages payout scheduling and transfers
Direct Basic and Direct Premium use different payout providers and payout workflows.
Where to View Payouts
To track payouts:
Go to Direct → Payout History
or
Go to Settings → Payment & Payouts → Payouts
You’ll see:
Upcoming payouts
Scheduled payouts
Completed payouts (Settled)
Failed payouts
Each payout includes:
Property name
Reservation code
Payout amount
Linked bank account (with the last 4 digits of the account number)
Payout ID and payout trace ID (PSP reference)
Routing number of the receiving bank
Status and payout date
Direct payout history page showing scheduled, settled, and failed payouts with amounts and reservation details
Understanding Payout Statuses
Payouts move through different statuses during processing.
Scheduled/Upcoming
The payout has been created and is waiting to be processed.
Settled/Paid
The payout has been sent successfully. “Settled” means the payout has been sent. Your bank may still take several business days to complete the deposit.
Failed
The payout could not be completed and will need to be retried after the issue is resolved.
If your payout history shows a failed payout, the red banner now tells you the exact reason it failed. Each reason has its own resolution path — some are self-serve, others need our team to fix on the back end. For a full breakdown of every failure message and what to do for each, see Understanding Payout Failure Messages.
If you don't see a specific reason, the troubleshooting steps below still apply.
Payout Timeline
For Direct Premium bookings:
Booking is confirmed
Guest checks in
Payout is initiated (within 24 hours after check-in)
Status changes to Settled/Paid
Funds arrive in your bank (typically 3–5 business days)
Most bank transfers arrive within 3–5 business days after the payout is marked as Settled.
For a full list of failure reasons and how to resolve each one, see Payout Failures on Direct Bookings and Understanding Payout Failure Messages.
How Bank Accounts Are Applied to Bookings
Each property must be linked to a payout account.
When a booking is accepted:
The payout account assigned to that property is locked for the reservation
Future changes to payout settings only apply to future bookings
This means:
Existing bookings continue paying out to the originally assigned account
Updating a payout account does not redirect payouts for existing reservations
If a payout appears to go to the wrong account, the booking was usually created before the payout assignment was updated.
Manage Bank Accounts
To manage bank accounts:
Go to Settings → Payments & Payouts → Bank Accounts
From here, you can:
Add bank accounts
Rename bank accounts
Delete/archive accounts
Verify payout accounts
Assign accounts to properties
Update property assignments
Bank account settings showing property assignment dropdown in Hospitable
Assign Bank Accounts to Properties
Each property must be linked to a bank account.
To update assignment:
Go to Settings → Payments & Payouts → Bank Accounts
Select a bank account
Assign or update properties
Payouts will fail if a property is not linked to a bank account or is linked to an unverified account.
Delete a bank account
If you no longer use a bank account, you can delete it so it stops appearing in your payout settings.
How to delete a bank account
Go to Settings → Payments & Payouts → Bank Accounts
Select the bank account you want to delete
Click Delete
A screenshot of the Bank Accounts tab in Hospitable showing a payout method with the Delete button highlighted.
Deleting a bank account in Hospitable archives it rather than permanently removing it. Your payout history and any past statements remain intact. If you deleted a bank account by mistake, contact Hospitable Support and we can restore it for you.
When you cannot delete a bank account
Hospitable only lets you delete a bank account when it is not in active use. If the Delete button is greyed out, a tooltip shows you why. A bank account cannot be deleted while any of the following are true:
It is enabled for all of your properties
It is set as your default payout method
It is assigned to one or more property scopes
It has scheduled or initiated payouts
It has unlocked payout intents
It has pending payout adjustments
It is linked to a security deposit that has not yet been claimed, released, or cancelled
A screenshot of a bank account in Hospitable with the Delete button disabled and a tooltip explaining the reason.
What to do if you cannot delete a bank account
To clear each blocker:
Enabled for all properties / default payout method — assign a different bank account as your default first, or limit this account to specific properties
Property scopes — reassign the affected properties to a different bank account in Settings → Payments & Payouts → Bank Accounts
Scheduled or initiated payouts — wait for the payout to complete, or cancel the scheduled payout from your statements
Unlocked payout intents / pending adjustments — resolve them from the statement they belong to
Outstanding security deposits — wait until each deposit is claimed, released, or cancelled
How payout method changes affect your reservations
Payout methods are locked to a reservation when the booking is created. Updating your payout method only changes where future bookings are paid out — it does not redirect funds from existing reservations.
What happens when you change a payout method
Future reservations: Automatically use the new payout method assigned to the property (or the new default).
Existing reservations (accepted or unaccepted): Stay tied to the payout method that was active when the reservation was created. Changing the default after the fact does not redirect their funds.
Completed bookings: Funds already paid out are not moved automatically.
Moving an existing reservation's payout to a different bank account
Existing reservations can't be reassigned from the app, but our support team can update them on the backend if all of the following are true:
Both the original and the new payout method are verified.
There are no pending or uncollected payment terms on the reservation.
To request this, contact Hospitable support with the reservation code(s) and the bank account you want the payout to go to.
Delayed Payouts
Payouts may take longer than expected in some situations.
Common causes include:
Last-minute bookings near check-in
Bank processing delays
Recently verified payout accounts
Payment processing review periods
If a payout is marked as Settled, the transfer has already been sent successfully. Your bank may still require additional processing time before the funds appear in your account.
Payouts Sent to the Wrong Account
If a payout was sent to the wrong account:
Contact Hospitable Support immediately if the payout has not settled yet
Settled payouts usually cannot be reversed due to banking system limitations
To avoid payout routing issues:
Confirm property assignments before accepting bookings
Verify payout accounts before enabling Direct bookings
OTA Payouts vs Direct Booking Payouts
Hospitable only manages payouts for Direct bookings.
For OTA reservations:
Airbnb manages Airbnb payouts
Booking.com manages Booking.com payouts
Vrbo official booking payouts are handled by Hospitable
You must check the OTA platform directly for non-Direct payout details.
What Happens When You Downgrade Your Direct Plan
If you downgrade your Direct plan:
Existing bookings continue paying out normally
Payout account assignments remain active
Upsell payouts continue processing
Future payout behavior follows your new Direct plan
If your payout account is still unverified after downgrading, payouts remain on hold until verification is completed.
Changing Direct plans does not cancel pending payouts or reroute existing reservations.
Important Things to Know
Payouts require a verified bank account
Each property must be linked to a payout account
Bank account changes only affect future bookings
“Settled” does not mean the funds have already arrived
Existing reservations continue using the payout account assigned at booking time
Always confirm your payout setup before accepting new bookings to avoid payout delays or routing issues.