Payouts
Once a guest completes their payment, payouts are processed according to the booking type and payment method. Below is a breakdown of when each payout type is initiated and what to expect.
Payout Type | When Initiated | What to Expect |
Direct Basic Bookings | Money is sent to the account as soon as guest pays and payout is controlled by Stripe. | Funds are sent to your connected Stripe account. Funds typically arrive within 3–5 business days after initiation. Status will show "Settled" before funds reach your bank. See How Direct Bookings Work. |
Direct Premium Bookings | 24 hours after check-in | Payout follows the same ACH timeline (3–5 business days). Last-minute bookings (within ~4 days of check-in) may be delayed up to 3 additional days while the guest's payment clears. See Manage Payouts and Bank Accounts for Direct Bookings. |
Owner Payouts | ~6 days after the statement is published | Plus additional bank processing time (3–5 business days). See Owner Payouts and Owner Payments in Hospitable. |
Upsells | 24 hours after check-in (or 24 hours after purchase if the guest has already checked in) | Processed separately from the booking payout. A 7% service fee is deducted. Same ACH timeline (3–5 business days). See Upsell Payouts, Billing & Refunds FAQ. |
Security Deposits | Varies | Payout is processed 3 days after filing a claim. See Hospitable Security Deposits: Overview. |
OTA Channel Bookings (Airbnb, Booking.com, Vrbo Legacy) | Managed by the channel | Payouts for Airbnb, Booking.com, and Vrbo Legacy reservations are handled by those platforms directly, not by Hospitable. Check the respective channel for payout timing and status. |
Vrbo Partner Bookings (VRBO Reservations) | Depends on the selected payment processor | If the property uses Hospitable Payments, payouts are processed through Hospitable according to the property's payout configuration. If the property uses Stripe, payouts are sent directly by Stripe according to your Stripe payout schedule. See Vrbo Partner: Payouts & Bank Accounts. |
Vrbo Partner reservations start with "VRBO". Vrbo Legacy reservations start with "HA". The payout process differs between these reservation types.
Understanding Payout Statuses
When reviewing your payouts in Direct → Payout History, you'll see one of the following statuses:
Scheduled — The payout is queued and will be initiated soon. No action is needed.
Settled / Paid — Hospitable has released the funds to your bank. Allow 3–5 business days for the ACH transfer to arrive. "Settled" does not mean the money is in your account yet.
Failed — The payout could not be completed. This is usually caused by incorrect or closed bank account details. Go to Settings → Payments & Payouts to verify your bank information.
Once resolved, the payout will be automatically retried — typically within 24 hours of the underlying issue being fixed. To find the failure reason, go to Direct Bookings > Payout History and look for the failure message next to the payout entry. Each message includes guidance on what to fix. You do not need to manually trigger a retry. If the payout does not retry within 24 hours of resolving the issue, contact Hospitable Support. For the full list of failure messages and resolution steps, see Understanding Payout Failure Messages & Troubleshooting Direct Booking Payouts.
Funds from a failed payout are not lost — they stay in your Hospitable account and the payout retries automatically once the underlying issue is fixed.
If a payout remains in "Settled" status for more than 5 business days and funds haven't arrived, contact your bank first to confirm whether the deposit was received or returned. Then reach out to support at [email protected] with your payout date, amount, property name, and reservation code.
Charges
Hospitable collects your bank account details primarily to facilitate payouts. In some cases, funds may also be collected from your account to facilitate payments to your owners or cleaners via the Marketplace.
To review charges, navigate to Settings → Payments & Payouts → Charges. This page shows a log of each amount collected, the account it was pulled from, and the date it was processed. Each charge may include multiple payments — click on a log entry to view the details.
Payout FAQs
How long does it take to receive my payout?
Once your payout status shows "Settled" or "Paid," funds are typically deposited into your bank account within 3–5 business days. This is the standard processing time for ACH (Automated Clearing House) transfers.
Keep in mind:
"Settled" means Hospitable has released the funds — it does not mean the money is in your bank account yet.
Processing time depends on your bank. Some banks post deposits faster than others.
Weekends and bank holidays are not counted as business days.
My payout says "Settled" but I haven't received it yet — what should I do?
If your payout has been in "Settled" status for fewer than 5 business days, no action is needed — the ACH transfer is still processing.
If it has been more than 5 business days:
Check your bank account and confirm you're looking at the correct account (the one linked to the property at the time the booking was created).
Contact your bank and ask whether an ACH deposit was received or returned. Provide the payout date and amount.
Contact Hospitable Support if your bank has no record of the deposit. Include:
Payout date
Payout amount
Property name
Reservation code
Hospitable can provide proof of transfer to help your bank locate the deposit.
If you use multiple bank accounts, make sure you're checking the account that was linked to the property when the booking was made. Changing bank accounts after a booking is created does not redirect existing payouts.
My payout has been in Scheduled status for more than a few days — is something wrong?
Scheduled means the payout is queued and will be initiated soon. In most cases, payouts move from Scheduled to Settled within 1 to 2 business days. If your payout has been in Scheduled status for more than 3 to 5 business days without moving, this may indicate a delay on our end. Contact Hospitable Support and include your reservation code, the payout date shown in your history, and the amount. Our team can check whether the payout is stuck and take action to release it.
What does each payout status mean?
Scheduled
Your payout is queued and will be sent soon. No action is needed.
Settled / Paid
Hospitable has released the funds to your bank. Allow 3–5 business days for the deposit to arrive.
Failed
The payout could not be completed.
Go to Settings → Payments & Payouts to verify your bank details. Once resolved, the payout will be retried automatically within 24 hours.
Why is my payout amount different from the booking total?
The payout you receive may differ from the total booking amount shown in your dashboard. This is normal and can happen for several reasons:
Direct Premium bookings
Host service fee
A 3% host service fee is deducted from your payout.
If you've opted for the host-only fee model (7%), the full fee is deducted from your payout and nothing is charged to the guest.
Refunds
If a full or partial refund was issued to the guest, it's deducted from your payout.
Check the reservation's Financials tab for a breakdown.
Chargebacks
On Direct Premium, chargeback protection covers the loss in most cases.
However, if an investigation finds the host at fault, Hospitable may collect the payout after reaching out to you first.
Cleaning fee adjustments or Resolution Center charges
Post-booking adjustments are reflected in the payout amount.
Taxes remitted by Hospitable
If Hospitable remits taxes to tax authorities on your behalf, those amounts are deducted from your payout before it is sent.
You can review the tax breakdown in the reservation's Financials tab.
Airbnb and Vrbo Legacy bookings (HA reservations)
Hospitable displays the gross booking total.
In many cases, the payout you receive is the net amount after the platform deducts applicable fees, so the payout may be lower than the total shown in Hospitable.
Booking.com bookings
Booking.com payouts can be either:
Net payouts — fees are deducted before payout.
Gross payouts — the full amount is paid out and commission is invoiced separately.
This depends on your Payments by Booking.com configuration.
To check your setup:
Log in to the Booking.com Extranet.
Go to Finance → Payment settings.
Hospitable does not control whether your payouts are net or gross.
If you need to change how your payouts are structured or have questions about payout calculations, contact Booking.com's Partner Support directly.
Vrbo Partner bookings (VRBO reservations)
The payout amount depends on the payment processor configured for the property.
Hospitable Payments
Hospitable processes guest payments
Applicable fees, taxes, refunds, and adjustments may affect the final payout amount
The reservation's Financials tab provides a detailed breakdown
Stripe
Stripe processes guest payments
Payout timing and payout amounts are determined by your Stripe account configuration
Stripe fees may affect the final payout amount
Vrbo Partner reservations start with "VRBO". Vrbo Legacy reservations start with "HA". The payout process differs between these reservation types.
For exact payout breakdowns, review the reservation's Financials tab and the applicable payment processor.
For Direct Premium bookings, you can also check Direct → Payout History for a detailed record of each payout, including the status, date, and final amount.
If the numbers still don't add up after reviewing the breakdown, contact Hospitable Support with the reservation code and a description of the discrepancy.
Why is my payout delayed?
Common reasons for payout delays include:
Last-minute booking
If the guest booked within approximately 4 days of check-in, their payment may still be clearing.
Your payout will be released once funds are processed, which may take up to 3 additional business days.
Unverified bank account
Payouts are held until bank verification is complete.
Go to Settings → Payments & Payouts to check your verification status.
Bank account issue
If your bank account was closed or contains incorrect details, the payout will fail and needs to be retried after you update your information. Note that changing your bank account after a booking is created does not redirect payouts for that existing booking. The payout for any given reservation is always sent to the bank account that was assigned to the property at the time the booking was made. If you need a payout redirected to a different account, contact Hospitable Support.
Currency mismatch
If your bank account currency does not match the payout currency, the transfer may be rejected.
Will I lose my money if a payout fails?
No.
Failed payouts are never lost. The funds remain in your Hospitable account and will be retried automatically once the underlying issue is resolved.
To diagnose what caused the failure and what to fix, see Troubleshooting Direct Booking Payouts
My payout was returned because my bank account was outdated. What happens now?
If your bank returned the payout, the funds are sent back to Hospitable. This typically takes 5–10 business days.
During this time:
Update your bank account under Settings → Payments & Payouts.
Add a new bank account and complete verification.
Assign the new account to your property.
Wait for the automatic retry.
Once the returned funds are received and your new bank account is verified, Hospitable automatically retries the payout within 24–48 hours.
If the payout has not been retried after 10 business days, contact Hospitable Support and include:
Reservation code
Payout date
Confirmation that the new bank account has been verified
Your funds are never lost — they are held by Hospitable until the issue is resolved.
Why is my payout lower than expected, or why does it include an amount I don't recognize?
If a refund was issued to a guest after the payout for that booking had already been sent to you, Hospitable needs to recover the refunded amount.
Since the original payout cannot be reversed, the refunded amount is deducted from your next available payout. This is called a Platform Adjustment.
Platform adjustments are not errors. They ensure your account balance remains accurate when refunds occur after payouts have already been sent.
Before contacting support, check the reservation's financials by opening the reservation in your inbox. It'll show on the right-hand side. This shows a full breakdown of the booking total, any fees, refunds, taxes remitted, and adjustments that affected your payout. For Direct bookings, you can also go to Direct Bookings > Payout History, find the payout, and click into it to see which reservation it is linked to and the itemized breakdown.
If you cannot identify why a payout amount differs from what you expected, contact Hospitable Support with the reservation code and payout date. Our team can trace cross-reservation adjustments that may not be visible in the Payout History UI.