Payouts
Once guests complete their payment you would wonder, where the payments go, when do payouts happen, depending on the product and how payment is made, the payout will be different. Below is the guidelines on receiving payouts:
Type | Payout Timing |
Direct Basic Bookings | Money is sent to the account as soon as guest pays and payout is controlled on Stripe |
Direct Premium Bookings | Payouts are sent 24 hours after check-in except last-minute bookings which may take up to 3 days after check-in date |
Owner's Payout - Owner's Statements | They are sent 6 days after the statement publishing |
Security Deposits | Payout is processed 3 days after filing a claim |
Upsells | If it is tied to a Direct Premium Booking, it will be paid with the booking. For OTA bookings, they get paid 24 hours after the guests' payment. |
Charges
We collect your bank account mostly to facilitate payouts. On some cases, we use them to collect funds from you to facilitate payments to your owners or cleaners via the Marketplace.
The Settings>Payments & Payouts>Charges page will show a log of the amount collected, the account it is pulled from and the date it is facilitated. Each charge may include multiple payments that can also be viewed by clicking the log.