Payouts
Once a guest completes their payment, payouts are processed according to the booking type and payment method. Below is a breakdown of when each payout type is initiated and what to expect.
Payout Type | When Initiated | What to Expect |
Direct Basic Bookings | Day after checkout | Funds are sent to your connected Stripe account. Funds typically arrive within 3–5 business days after initiation. Status will show "Settled" before funds reach your bank.See How Direct bookings work |
Direct Premium Bookings | 24 hours after check-in | Payout follows the same ACH timeline (3–5 business days). Last-minute bookings (within ~4 days of check-in) may be delayed up to 3 additional days while the guest's payment clears. See Managing Payouts and Bank Accounts |
Owner Payouts | ~6 days after the statement is published | Plus additional bank processing time (3–5 business days). See Owner Payouts and Owner Payments in Hospitable |
Upsells | 24h after check-in (or 24h after purchase if guest has already checked in) | Processed separately from the booking payout. A 7% service fee is deducted. Same ACH timeline (3–5 business days). See Upsell Payouts & Billing FAQ |
Security Deposits | Varies | Payout is processed 3 days after filing a claim. See the dedicated Security Deposits article for full details. See Hospitable Security Deposits: Overview |
OTA Channel Bookings (Airbnb, Booking.com, Vrbo) | Managed by the channel | Payouts for bookings from Airbnb, Booking.com, or Vrbo are handled by those platforms directly — not by Hospitable. Check your host dashboard on the respective channel for payout timing and status. |
Understanding Payout Statuses
When reviewing your payouts in Direct → Payout History, you'll see one of the following statuses:
Scheduled — The payout is queued and will be initiated soon. No action is needed.
Settled / Paid — Hospitable has released the funds to your bank. Allow 3–5 business days for the ACH transfer to arrive. "Settled" does not mean the money is in your account yet.
Failed — The payout could not be completed. This is usually caused by incorrect or closed bank account details. Go to Settings → Payments & Payouts to verify your bank information. Once resolved, the payout will be automatically retried.
If a payout remains in "Settled" status for more than 5 business days and funds haven't arrived, contact your bank first to confirm whether the deposit was received or returned. Then reach out to support at [email protected] with your payout date, amount, property name, and reservation code.
Charges
Hospitable collects your bank account details primarily to facilitate payouts. In some cases, funds may also be collected from your account to facilitate payments to your owners or cleaners via the Marketplace.
To review charges, navigate to Settings → Payments & Payouts → Charges. This page shows a log of each amount collected, the account it was pulled from, and the date it was processed. Each charge may include multiple payments — click on a log entry to view the details.
Payout FAQs
How long does it take to receive my payout?
Once your payout status shows "Settled" or "Paid," funds are typically deposited into your bank account within 3–5 business days. This is the standard processing time for ACH (Automated Clearing House) transfers.
Keep in mind:
"Settled" means Hospitable has released the funds — it does not mean the money is in your bank account yet.
Processing time depends on your bank. Some banks post deposits faster than others.
Weekends and bank holidays are not counted as business days.
My payout says "Settled" but I haven't received it yet — what should I do?
If your payout has been in "Settled" status for fewer than 5 business days, no action is needed — the ACH transfer is still processing.
If it has been more than 5 business days:
Check your bank account — confirm you're looking at the correct account (the one linked to the property at the time the booking was created).
Contact your bank — ask whether an ACH deposit was received or returned. Provide the payout date and amount.
Contact Hospitable support — if your bank has no record of the deposit, email [email protected] with your payout date, amount, property name, and reservation code. Hospitable can provide proof of transfer to help your bank locate the deposit.
If you use multiple bank accounts, make sure you're checking the account that was linked to the property when the booking was made. Changing bank accounts after a booking is created does not redirect existing payouts.
What does each payout status mean?
Scheduled — Your payout is queued and will be sent soon. No action needed.
Settled / Paid — Hospitable has released the funds to your bank. Allow 3–5 business days for the deposit to arrive.
Failed — The payout could not be completed. Go to Settings → Payments & Payouts to verify your bank details. Once resolved, the payout will be retried automatically within 24 hours.
Why is my payout amount different from the booking total?
The payout you receive may differ from the total booking amount shown in your dashboard. This is normal and can happen for several reasons:
Host service fee (Direct Premium): A 3% host service fee is deducted from your payout. If you've opted for the host-only fee model (7%), the full fee is deducted from your payout and nothing is charged to the guest.
Refunds: If a full or partial refund was issued to the guest, it's deducted from your payout. Check the reservation's financials for a breakdown.
Chargebacks (rare): On Direct Premium, chargeback protection covers the loss in most cases. However, if an investigation finds the host at fault, Hospitable may collect the payout after reaching out to you first. See How Fraud Protection & Chargebacks Work for details.
Cleaning fee adjustments or resolution center charges: Post-booking adjustments are reflected in the payout amount.
Taxes remitted by Hospitable: If Hospitable remits taxes to tax authorities on your behalf (e.g., occupancy or lodging taxes), those amounts are deducted from your payout before it's sent. This means your payout will be lower than the total the guest paid. You can see the tax breakdown in the reservation's Financials tab. If all taxes are passed through to you (not remitted by Hospitable), they won't reduce your payout.
OTA bookings (Airbnb, Vrbo, Booking.com): Hospitable displays the gross booking total, while the OTA pays out the net amount after deducting their service fees. This means the payout from the OTA will always be lower than the total shown in Hospitable. Check your host dashboard on the respective channel for the exact payout breakdown.
To review how your payout amount was calculated:
Go to the reservation in your Hospitable Inbox.
Open the Financials tab.
Review the line-by-line breakdown, including accommodation, fees, taxes, and any adjustments.
For Direct Premium bookings, you can also check Direct → Payout History for a detailed record of each payout, including the status, date, and final amount.
If the numbers still don't add up after reviewing the breakdown, contact support at [email protected] with the reservation code and a description of the discrepancy.
Why is my payout delayed?
Common reasons for payout delays:
Last-minute booking — If the guest booked within ~4 days of check-in, their payment may still be clearing. Your payout will be released once funds are processed, which may take up to 3 additional business days.
Unverified bank account — Payouts are held until bank verification is complete. Go to Settings → Payments & Payouts to check your verification status.
Bank account issue — If your bank account was closed or has incorrect details, the payout will fail and need to be retried after you update your information.
Currency mismatch — If your bank account currency doesn't match the payout currency, the transfer may be rejected.
Will I lose my money if a payout fails?
No. Failed payouts are never lost. The funds remain in your Hospitable account and will be retried automatically once the underlying issue is resolved. However, prolonged failures may delay your access to the funds, so it's best to fix the issue as soon as possible.
My payout was returned because my bank account was outdated. What happens now?
If your bank returned the payout, the funds are sent back to Hospitable. This typically takes 5–10 business days. During this time:
Update your bank account under Settings → Payments & Payouts. Add a new bank account and complete verification.
Assign the new account to your property so future payouts go to the correct account.
Wait for the automatic retry. Once the returned funds are received and your new bank account is verified, Hospitable automatically retries the payout within 24–48 hours.
If the payout has not been retried after 10 business days, contact [email protected] with the reservation code, payout date, and confirmation that your new bank account is verified.
Your funds are never lost — they are held by Hospitable until the issue is resolved.
Why is my payout lower than expected, or why does it include an amount I don't recognize?
If a refund was issued to a guest after the payout for that booking had already been sent to you, Hospitable needs to recover the refunded amount. Since the original payout can't be reversed (ACH transfers are final once sent), the refunded amount is deducted from your next available payout. This is called a Platform Adjustment.
Example:
You received a payout of £121.56 for Reservation A (HOST-UYEALV) on November 20.
On November 21, a refund of £75.75 was issued to the guest for Reservation A.
Since the payout was already sent, the £75.75 could not be taken back.
Your next payout is for Reservation B, which has an original payout amount of £121.56.
Hospitable deducts the £75.75 owed from Reservation A's refund, so your Reservation B payout is reduced: £121.56 − £75.75 = £45.81.
You receive £45.81 instead of the expected £121.56.
What to do if you see an unexpected payout amount:
If you can't identify why a payout amount differs from what you expected, contact support at [email protected] with the reservation code and payout date. Our team can trace cross-reservation adjustments that may not be visible in the Payout History UI.
Platform adjustments are not errors, they ensure your account balance stays accurate when refunds happen after payouts. For more details on negative balances and failed payouts, see the "Negative or Adjusted Payouts" section in the Managing Payouts and Bank Accounts article.