Payment terms define how and when guests are charged for Direct bookings.
They control whether guests pay in full or in installments, when payments are due, and how bookings behave if payments are not completed.
What Payment Terms Control
Your payment terms determine:
How much the guest pays at checkout
Whether additional payments are scheduled
When future payments are charged
What happens if a payment is not completed
These terms are applied automatically to every booking at the time it is created.
Payment terms are applied when the booking is created and cannot be changed afterward.
Types of Payment Structures
Direct bookings can use different payment structures depending on your setup.
Full Payment
The total booking amount is charged at checkout
No additional payments are scheduled
Partial Payments
The guest pays part of the total at checkout
The remaining balance is collected in one or more scheduled payments
The exact timing of scheduled payments depends on your payment schedule.
When Payments Are Charged
Payment collection happens in stages:
At Checkout
The guest enters their payment details
The initial payment is authorized or charged based on your setup
After Booking Is Accepted
Scheduled payments are charged automatically based on your payment schedule
The timing and number of payments depend on your configured payment schedule.
What Happens If a Payment Fails
If a scheduled payment cannot be collected:
The guest is notified to complete the payment
The guest can update their payment method through the Guest Portal
If the payment is not completed within your configured grace period:
The booking may be cancelled
Refunds are calculated based on your cancellation policy and the amount already collected
Guests can complete failed payments using a different card through the Guest Portal.
Grace Periods for Payments
You can configure a grace period for scheduled payments.
This defines how long a guest has to complete a failed payment
If the payment is not completed within this time:
The booking is automatically cancelled
When a booking is cancelled due to missed payment, refunds follow the cancellation policy applied to the booking.
Payments and Booking Status
Payments are only processed for accepted bookings
Pending bookings do not result in captured payments
Future scheduled payments are canceled if a booking is cancelled
Payments and Policies
Payment terms work together with your booking policies:
Cancellation policy → Determines refund amounts
Payment terms → Determine when payments are collected
Both are applied at the time of booking and cannot be changed afterward.
Key Things to Know
Payment terms control how and when guests are charged
They apply automatically to all bookings at creation
Guests may pay in full or in installments
Failed payments can be completed through the Guest Portal
Bookings may be cancelled if payments are not completed in time
Refunds depend on your cancellation policy and collected payments