Booking.com reservations cannot be cancelled from Hospitable.
All cancellations — whether requested by the guest or initiated by the host — must be handled in the Booking.com Extranet.
Once the cancellation is processed, Hospitable receives the update and syncs the reservation status and calendar automatically.
⚠️ Host-initiated cancellations on Booking.com can trigger fees, relocation costs, or performance penalties. Review Booking.com's cancellation and no-show policies before cancelling a confirmed reservation.
Cancel a reservation from the Extranet
Log in to the Booking.com Extranet.
Go to Reservations and open the reservation you want to cancel.
Follow Booking.com's on-screen steps to request the cancellation, mark the guest as a no-show, or waive charges as needed.
What happens in Hospitable afterwards
The reservation status updates to Cancelled in your Hospitable Inbox.
The calendar dates are released and default to the Availability window setting for the Hospitable property. See more here.
Any Hospitable automations tied to the reservation stop.
If the reservation still shows as active in Hospitable after a few minutes, open it from the Inbox and refresh — sync from Booking.com usually completes within a few minutes.