When we detect a new listing under your account, a new property is created for that listing on Hospitable. By default, we use the internal name of your listing on the booking channel as the property's name.
After the property is created, we will never automatically set or change the name again. If you change the name of the internal listing on your booking channel, we will not update the property name on Hospitable to match (unless you reset the property names, as outlined below).
How merging listings affects the property name
When merging listings together, the name of the resulting property will be the Airbnb listing name by default. The listing name that appears in our system can be:
The public listing name
The internal name or nickname that you’ve assigned to the listing on Airbnb
If you had assigned an internal name, we always display that over the public name.
If you'd like to modify the current property name, you have three options:
You can change the property's internal name (the name by which you and your team recognise the property) and/or the property's public, customer-facing name.
Manually change the internal name of your property
This method allows you to name your property whatever you prefer. Many hosts and their teams have their own internal names for their properties. Name your property in a manner that makes it best identifiable to you and your team.
Here is how to manually change the property name:
Go to Properties.
Click on the selected property.
On the new page, click directly on the name of the property at the top of the page. This will allow you to transform the name into a field that can be edited.
Edit the name.
Click anywhere outside of that field to save the name.
Reset all of your internal property names to reflect the listing’s internal name on the booking platform
If you want to reset all of your property names on Hospitable with the current names from your listings on the booking channel, you can easily reset them all. We will populate those fields with Airbnb's internal names first, and then other channels. Please note this will also erase names that may have been updated manually on your end.
Here is how to automatically reset all of your property names:
Go to Settings.
Click on the Preferences option.
Click on Properties in the sidebar.
Click on the Reset property names button.
Change the property's public name
This is where you change the name that your guests see on your listing, when viewing it on the respective booking platform.
Currently, Hospitable can only control and set the listing name on your listings on Airbnb and Direct. If you change the public property name, we will not be able to push that to Booking.com, Agoda, or Vrbo.
To change the property's public name:
Go to Properties
Select the property you want to change the public name for
Go to Details on the left-hand side panel
On the Essentials page, find the Property name field
Edit your property name
This can be done for all listings at once. Click "Use one value" if the names are currently broken down by platform.
This can also be done by individual platforms. Click "Edit by channel" to set different names by platform.
Note: Currently, Hospitable can only control the public property/listing name on Airbnb and Direct!
Why is there no name on my Vrbo property?
When Hospitable pulls in a new listing from a connected account, we set the name based on the name of the listing on the booking platform.
In the case of Vrbo, there can be a delay between the time we pull in the new listing and we get the name for that listing from Vrbo.
Because of this, and because the name field cannot be left empty, we set the property name to "." as a placeholder.
We never automatically change a property name after it is created on Hospitable, meaning the name will stay as "." until you either manually change it or reset all of your property names to follow the listing name as described above.