Unfortunately, from time to time, you may encounter a guest who you want to leave a negative review for. We can help you post honest feedback and at the same time, give you tools to protect your listings.
The main challenge when publishing a bad review is timing. You don't want to publish it too soon, as it may encourage the guest to post a negative review in return. This is why Hospitable allows you to edit your scheduled reviews, rate a guest between Terrible and Excellent, provides you with personalized AI review suggestions for each rating, and allows you to schedule publishing a review up to 14 days later.
Delaying a review will reschedule it to 20 seconds before the review period is due to expire. You will still have to edit the message and the rating manually.
When to use this feature?
The guest has already written a review, and you suspect it is negative: In this case, you may want to delay the time of the publication of your guest's review, by posting your review at the last minute. It will give you 14 days to gather positive reviews under your listing and minimize the impact on your reputation.
The guest hasn't published a review yet, and you do not want to encourage them as you suspect they would leave a negative review: Airbnb notifies the guest after you publish your review, and encourages them to submit their own review. While they do not share the content of your review at this time, this reminder may elicit a review from the guest. If you are expecting a bad review from a guest and do not want to remind them to submit a review, the delay review feature can help by delaying the publication of your review at the last minute, therefore not notifying the guest to leave their own review.
How to delay a review?
Go to the Inbox.
Select the conversation with the guest and click on it.
Click on the pending review in the conversation.
On the Edit screen, click on the toggle next to Delay publishing this review till the end to activate it.
Edit other parts of the review as you see fit.