When you create a new account, we ask you to provide an email address. We use it as your login and also to send you notifications.

We allow you to change the personal info under your account, including the email address.

We strongly recommend using the email address that you will be reviewing.

To change your email address:

You will receive an email to the new email address. This will ask you to confirm the change.

If you do not receive the confirmation email, check your Spam and Promotions folders or verify that your inbox is not full. Ensure that emails from @hospitable.com are not being blocked or filtered. Additionally, if your new email is already associated with another Hospitable account (as either a primary or secondary user), you will need to change it on that account before proceeding, as an email address can only be used by one primary Hospitable account at a time, and not by a secondary user account and a primary account.

You will receive a confirmation email to both the old and the new email address. You only need to confirm the change once, from one of those emails. Attempting to accept it again, from the second email will result in an "invalid link". If you encounter persistent issues despite attempting these troubleshooting steps, reach out to Hospitable's support team for further assistance.

Why do I need to free up an email address before updating? An email address can only be used by one primary Hospitable account at a time, and not by a secondary user account and a primary account.

What if I can't access the account that uses my desired email? In such cases, you'll need to recover access to the old account and change its email. Alternatively, you can contact support for assistance in exceptional scenarios.