Accepted Payment Methods
Visa (all currencies)
MasterCard (all currencies)
AMEX/American Express (all currencies, except SGD or GBP)
Discover (in EUR, USD)
PayPal (supported currencies)
Keep your payment details updated and accurate to ensure uninterrupted account access. Below you'll find how to add a new payment method, delete an old one, set a primary or backup method, and troubleshoot common payment issues.
If your card is blocked or declined, you'll receive an email prompting you to update your payment details with instructions to complete the process.
💡 Tip: Set a Backup Payment Method
If a payment fails on your primary method, we'll attempt to collect payment from your backup. Having two payment methods reduces the chances of account disruption from a billing issue.
How payment retries work:
If a payment fails, it will be retried over the next four days.
Hospitable attempts collection in this order: Primary → Backup.
If all payment collection attempts fail, your subscription will be canceled.
Any pending payments will automatically be processed when your payment method is updated successfully.
Note: If you are on a Legacy subscription plan and your subscription is canceled for any reason (including a failed payment), you will need to subscribe to a new plan in order to reactivate your account. The Legacy subscription plan cannot be reactivated. There are no exceptions.
Add a New Payment Method
Go to Settings ⚙️.
Click on Plans & billing.
Click on Payment Methods.
Add your credit card details and press Save, or click on the PayPal button to add a PayPal account.
Your card will be authorized
When adding your payment card, you may notice a pending charge called an authorization hold. This is a verification step to confirm your card is valid — it does not result in any actual charges. The hold will typically clear automatically within a few days.
Common scenarios:
Adding or replacing a card: Authorization holds may cause declined transactions if your card has a low available balance. Contacting your bank or waiting for the hold to clear usually resolves this.
Multiple pending charges: Occasionally, multiple verification holds for the same card may appear. These are temporary and will not result in actual charges — they disappear once your bank processes the release.
Authorization holds are managed by your bank; Hospitable cannot remove these from your bank statement.
Common Scenarios and Resolutions
Adding or Replacing a Payment Card: Authorization holds may cause declined transactions if your card has a low available balance. Contacting your bank or waiting for holds to clear often resolves the issue.
Multiple Pending Charges: Occasionally, multiple verification holds for the same card may appear. These are temporary and will not result in actual charges; they disappear once your bank processes the release.
Note that PayPal will only show up as an option if your currency is supported. Find the list of supported currencies here.
Delete a Payment Method
First, make sure you have another payment method on file. You cannot delete all payment methods while your subscription is active.
If you want to cancel instead, see Cancel or Pause Your Hospitable Subscription.
Click on the 3 dots next to the payment method you wish to delete.
Click on Delete.
Set a Primary or Backup Payment Method
Add your backup payment method by following the steps here.
Click on the 3 dots next to the payment method you wish to set as your backup or primary.
Click on Set as primary or Set as backup.
Hospitable will attempt to collect your payment in this order: Primary, then backup.
Troubleshooting: Stuck in a Redirect Loop?
Some users experience being redirected to the "Your Plan" or settings page when trying to update their payment method. Here's how to resolve it:
Try a different browser. Clear your cache or open an incognito/private window and try again.
Switch to desktop. If you're using the Hospitable mobile app, switch to a desktop browser. You cannot make changes to your subscription/payments from the mobile app.
Check your subscription status. If your subscription has been canceled or your free trial has ended, the system will redirect you to the "Your Plan" page instead of showing your payment methods. This is expected — you'll need to subscribe to a plan first. During checkout, you can enter your new payment details. Once your subscription is active, you'll have full access to the Payment Methods page. If the payment method that you originally used is no longer valid, contact Hospitable support.
Disable browser extensions. Ad blockers or privacy extensions can sometimes interfere with the payment page.
Your Payment Failed — Now What?
If a payment for your Hospitable subscription failed, here's what to do:
Update your payment method using the steps at the top of this article — add a new card or fix the existing one.
Check your email for a payment failure notification, which may include a direct link to update your payment method.
⚠️ Important: Updating your card does NOT automatically reactivate a cancelled subscription.
If your subscription was automatically cancelled due to repeated failed payments:
Log in to your account and subscribe to your preferred plan.
If you were previously on a Legacy Plan, you'll need to choose a new plan. Legacy plans cannot be reactivated for any reason.
Reactivation After Failed Payment
If your subscription was suspended due to a failed payment:
Log in to your Hospitable account.
Go to Settings → Plans & billing → Payment Methods.
Update your payment method with a valid card.
Go to Settings → Plans & billing → Your Plan and reactivate your plan.
Your properties and settings are preserved during suspension. Once reactivated, you'll regain full access immediately.
FAQs
Why can't I access the Payment Methods page?
If you're being redirected to the "Your Plan" page instead of your payment settings, this usually means your subscription is currently cancelled or expired.
When your subscription is inactive, Hospitable restricts access to certain account settings, including the Payment Methods page. To update your payment method, you'll need to resubscribe first:
Go to Settings → Your Plan.
Choose a subscription plan and complete the checkout process. You'll be able to enter your new payment details during this step.
Once your subscription is active again, you can manage your payment methods at any time from Settings → Payment Methods.
Important: Simply adding a new credit card does not reactivate a cancelled subscription. You must actively choose a plan and resubscribe. The new card will then be used for future billing.
I see a pending charge after adding my card — is this normal?
Yes. When you add or update a payment method, your bank may show a small temporary authorization hold. This is not an actual charge — it's a standard verification to confirm your card is valid. The hold will disappear from your statement within a few business days, depending on your bank.
If you see another pending amount that matches your subscription price, this is likely your upcoming subscription payment being processed, not a duplicate charge.
Can I update my payment method from the mobile app?
Subscription and payment method management is only available through the Hospitable web app on a desktop or mobile browser. The Hospitable mobile app does not currently support payment or subscription changes.
To update your payment method, open a browser on your phone or computer and go to app.hospitable.com → Settings → Payment Methods.
I'm on a free trial and can't access the Payment Methods page or update my billing address. What should I do?
During your free trial, the Payment Methods page may not be accessible because no active subscription exists yet. If you need to add or update a payment method or billing address:
Go to Settings ⚙️ → Plans & billing → Your Plan.
Choose the plan you'd like to subscribe to and click Subscribe.
During the checkout process, you'll be able to enter your payment details and billing address.
Once your subscription is active, you can manage your payment methods at any time from Settings → Plans & billing → Payment Methods.