Accepted Payment Methods
Visa (all currencies)
MasterCard (all currencies)
AMEX/American Express (all currencies, except SGD or GBP)
Discover (in EUR, USD)
PayPal (supported currencies)
Keep your payment details updated and accurate to ensure uninterrupted account access. Below you'll find how to add a new payment method, delete an old one, set a primary or backup method, and troubleshoot common payment issues.
If your card is blocked or declined, you'll receive an email prompting you to update your payment details with instructions to complete the process.
💡 Tip: Set a Backup Payment Method
If a payment fails on your primary method, we'll attempt to collect payment from your backup. Having two payment methods reduces the chances of account disruption from a billing issue.
How payment retries work:
If a payment fails, it will be retried over the next four days.
Hospitable attempts collection in this order: Primary → Backup.
If all payment collection attempts fail, your subscription will be canceled.
Any pending payments will automatically be processed when your payment method is updated successfully.
Note: If you are on a Legacy subscription plan and your subscription is canceled for any reason (including a failed payment), you will need to subscribe to a new plan in order to reactivate your account. The Legacy subscription plan cannot be reactivated. There are no exceptions.
Add a New Payment Method
Go to Settings ⚙️.
Click on Plans & billing.
Click on Payment Methods.
Add your credit card details and press Save, or click on the PayPal button to add a PayPal account.
Your card will be authorized
When adding your payment card, you may notice a pending charge called an authorization hold. This is a verification step to confirm your card is valid — it does not result in any actual charges. The hold will typically clear automatically within a few days.
Common scenarios:
Adding or replacing a card: Authorization holds may cause declined transactions if your card has a low available balance. Contacting your bank or waiting for the hold to clear usually resolves this.
Multiple pending charges: Occasionally, multiple verification holds for the same card may appear. These are temporary and will not result in actual charges — they disappear once your bank processes the release.
Authorization holds are managed by your bank; Hospitable cannot remove these from your bank statement.
Common Scenarios and Resolutions
Adding or Replacing a Payment Card: Authorization holds may cause declined transactions if your card has a low available balance. Contacting your bank or waiting for holds to clear often resolves the issue.
Multiple Pending Charges: Occasionally, multiple verification holds for the same card may appear. These are temporary and will not result in actual charges; they disappear once your bank processes the release.
Note that PayPal will only show up as an option if your currency is supported. Find the list of supported currencies here.
Delete a Payment Method
First, make sure you have another payment method on file. You cannot delete all payment methods while your subscription is active.
If you want to cancel instead, see Cancel or Pause Your Hospitable Subscription.
Click on the 3 dots next to the payment method you wish to delete.
Click on Delete.
Set a Primary or Backup Payment Method
Add your backup payment method by following the steps here.
Click on the 3 dots next to the payment method you wish to set as your backup or primary.
Click on Set as primary or Set as backup.
Hospitable will attempt to collect your payment in this order: Primary, then backup.
Troubleshooting: Stuck in a Redirect Loop?
Some users experience being redirected to the "Your Plan" or settings page when trying to update their payment method. Here's how to resolve it:
Try a different browser. Clear your cache or open an incognito/private window and try again.
Switch to desktop. If you're using the Hospitable mobile app, switch to a desktop browser. You cannot make changes to your subscription/payments from the mobile app.
Check your subscription status. If your subscription has been canceled, the system may redirect you to subscribe. You'll need to start a new subscription in order to gain access to your account.
Disable browser extensions. Ad blockers or privacy extensions can sometimes interfere with the payment page.
Your Payment Failed — Now What?
If a payment for your Hospitable subscription failed, here's what to do:
Update your payment method using the steps at the top of this article — add a new card or fix the existing one.
Check your email for a payment failure notification, which may include a direct link to update your payment method.
⚠️ Important: Updating your card does NOT automatically reactivate a cancelled subscription.
If your subscription was automatically cancelled due to repeated failed payments:
Log in to your account and subscribe to your preferred plan.
If you were previously on a Legacy Plan, you'll need to choose a new plan. Legacy plans cannot be reactivated for any reason.