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How do I send booking confirmation messages to returning guests?
How do I send booking confirmation messages to returning guests?

By default, we don't send booking confirmation to returning guests, but you can change that in the account settings.

Assistant avatar
Written by Assistant
Updated over a week ago

We treat returning guests a little bit differently, as we assume you have already developed a relationship with them. For that reason, by default, we do not send booking confirmation to returning guests (on Airbnb).

However, if you want to send booking confirmation messages (triggered by the "New reservation" messaging rule) to all your guests, you can activate it in the account settings.

To send booking confirmation messages to returning guests:

  1. Go to Settings.

  2. Click on Preferences.

  3. Click on Guest experience on the sidebar.

  4. Use the toggle to activate Send booking confirmation to returning guests.

  5. Don't forget to Save changes.

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