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You've Been Invited to Join a Hospitable Account: What This Means
You've Been Invited to Join a Hospitable Account: What This Means

Learn what to do next if you were invited to access a Hospitable account

Kelly avatar
Written by Kelly
Updated over 2 months ago

If you received an email invitation asking you to join a Hospitable user's team, you may be wondering what this means and what to do next.

What is a Secondary User?

A Secondary User on Hospitable has their own login credentials. All Secondary User accounts are connected to at least one primary Hospitable account.

A Secondary User must be added by the primary account holder through User Management, where permissions can be customized.

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A Secondary User can be connected to multiple Primary Hospitable accounts using the same email.⁠

How to Accept the Invitation

Once a Primary User adds a Secondary User via User Management, the Secondary User will receive an email invitation.

By accepting the invitation in the email, you’ll gain customized access to the primary user's Hospitable account.

To accept the invite and access your Secondary User account:

  1. Go to your email inbox and find the invitation email from Hospitable with the subject "You've been invited to [Account owner name]'s team on Hospitable.com!"

  2. Click on the Accept the invitation button. It looks like this:

  3. On the new page, set up a password for your account.

  4. Click on the Create account button.

  5. You're all set up, and you can start using Hospitable!

Note: If you were previously a Primary Account owner and wish to become a Secondary Account user, you'll need to reach out to [email protected] to change your account status.

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