User Management allows you to provide secure and customized access to your Hospitable account, ensuring that users have access to only the information they need. Secondary users (created via User Management) have their own Hospitable log-in, and access to your account can be revoked at any time.
All About User Management (Secondary Users)
What It Is
Secondary Users added via User Management will have their own Hospitable login and password.
Permissions & Access
You can control permissions for invited users, who can have full or limited access to account features and Properties. This ensures that no confidential or unneeded information is available to those users. You can change permission or revoke access at any time.
Access to the following features can be disabled or enabled for each individual user:
Reservations
Display financial data
Manage reservations
Inbox
Calendar
Display pricing
Update pricing
Update availability and minimum stay
Properties
Choose which specific properties
Guest Experience
Operations
Tasks
Update their tasks (tasks must be created using the same email used for User Management)
Update all tasks
Apps
Metrics
Direct
Display financial data
Devices
Create, update, delete, unlock/lock
Secondary users, even those with full access, will not be able to manage your subscription. For security reasons, this can only be done by the primary account holder.
Notifications
Secondary users can receive push notifications if they have access to Inbox and they have allowed notifications on their device
They will not receive any sort of email notifications by default (unless they were also added as an Operations Teammate with relevant scoping to notification rules)
Secondary users do not receive account-related notifications
How to Add, Edit, or Remove a Secondary User
You can invite a Secondary User by going to Settings > User Management.
Add a new user by clicking on + Invite a user.
Make edits or remove a secondary user by clicking on their name.
To delete a user: scroll down to the bottom of their user page and select Delete user
To edit a user: make any changes and click Update
Step-by-step instructions can be found here
⚠️ Important note if the user you're inviting already has a Hospitable account as a:
Secondary User: You should invite them using the same email they use for their existing Hospitable account. This will allow them to easily toggle between the accounts to which they have secondary user access.
Primary User: The same email cannot be used for both a primary and secondary user account. If this is the case, you can (1) reach out to support to have their account migrated to a secondary user account or (2) invite them as a secondary user using a different email than the one they currently use on Hospitable.