In order for your teammates to receive automatic notifications about reservations and assigned tasks, relevant notification rules must be set up. These rules can be tailored to specific teams and properties and can be sent either as an email or SMS.
You can read more on the different types of notifications here.
How to create a notification rule
To create a notification rule:
Go to Operations
Click on Notification rules in the left sidebar
Click on "+ Add new" at the top right corner of the page
Select the type of notification
On the rule editor page, select the delivery type (Email/SMS)
Write the template of your notification in the message editor.
Note: Notifications are never sent out for past events when enabled, such as a reservation booked, or task assigned to a teammate before the notification rule was enabled.
Notification Rule Content
Shortcodes and custom codes can be added to notification rules to tailor them to each reservation.
Use the shortcode %pets% to get information on whether or not the guest is bringing pets, for example.
The same goes for the number of guests and children.
Other examples are:
%check_in_hour%%listing_full_address%%teammate_first_name%%task_start_time%
The full list of short codes are found here.