Smooth communication with your team may require sending a lot of different notifications to your cleaners, concierge team or property owners. We can help you automate communication with your team using notification rules.
When creating a notification rule, you can choose notifications from three categories. All types of notifications can be sent via email or SMS. Learn how to create a notification rule.
Notify for an event
This type of notification allows sending messages immediately after one of the following events is registered.
New reservation
New alteration
New cancellation
New inquiry
These notifications also offer an option of attaching an iCal file to the message which includes reservation details.
Note that the new alteration notification rule will only be sent if there is a change in:
- the Check-in or check-out dates on the reservation. (We do not trigger the notification for a change in the check in/out times!)
- Number of guests on the reservation.
Schedule a reminder
Reminders are messages sent per reservation and scheduled based on the check-in or the check-out time. These notification rules will be sent to the entire team selected at the set timing.
Notify of a task
Task notifications are sent to the teammate assigned to the task. The notification can be triggered by:
Task assigned
Task updated
Task cancelled
For additional guidance, watch Brandon's Meet Your Host Mentor video.