User Management allows you to create customized access and permissions for each secondary user on your team. This allows you to restrict or allow access to certain features on Hospitable. For example, you can allow your cleaner to view only their tasks, or you can give a property owner access to their messages and calendar.
How to Add, Edit, or Remove a Secondary User
You can invite a Secondary User by going to Settings > User Management.
Add a new user by clicking on + Invite a user.
Make edits or remove a secondary user by clicking on their name.
To delete a user: scroll down to the bottom of their user page and select Delete user
To edit a user: make any changes and click Update
Step-by-step instructions can be found here
How to Change or Set Permissions for a Secondary User
When creating or editing a secondary user (Settings > User Management > click on the User or select +Invite a User if creating a new one), you'll first select Full access or Custom access.
Full access gives the user full permissions and access to your Hospitable account. Note, however, that secondary users do not have access to billing, muting or unmuting properties, or accessing API keys.
Custom access allows you to set which permissions the user will have.
Set Permissions
If you selected Custom access, you'll need to choose which of these to add to the secondary user:
Permission | Optional Sub-Permission | Description |
Reservations |
| (Can not be removed) |
Reservations | Display financial data | View the fees for a reservation |
Reservations | Manage Reservations | Add manual reservations & update manual reservations |
Inbox |
| Access to the inbox to message guests and accept or decline bookings. |
Calendar |
| Access the calendar |
Calendar | Display pricing | Display nightly rates |
Calendar | Update pricing and min stay | Ability to edit the nightly rate & min stay |
Calendar | Update availability | Ability to block out dates on the calendar |
Properties |
| View & update property information & tags. |
Guest Experience |
| Full access to Guest Experience |
Operations |
| Full access to Operations |
Tasks |
| View tasks associated with Properties they have access to in the Properties Scope
**Tasks can still only be assigned to Teammates added in the Operations section** |
Tasks | Update their tasks | Update tasks assigned to the user (There must be an email match between the user and their Teammate profile) |
Tasks | Update all tasks | View & update all tasks, regardless of assignment |
Apps |
| Full access to Apps |
Metrics |
| Full access to Metrics |
Direct |
| Full access to the Direct booking site |
Direct | Display financial data | Allows access and visibility to Payout Methods and Payout History |
Devices |
| View Access to the Device Dashboard and Setup page |
Devices | Create, Update, Delete, Lock/Unlock | Write capabilities to the Devices Dashboard and Setup Page |