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Operations Teammates vs User Management (Secondary Users)

Teammates can be assigned tasks and notifications, while people added in User Management have login abilities.

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Written by Assistant
Updated yesterday

Hosts often refer to memebers of their operational team as "teammates", but on Hospitable the phrase has a very specific meaning. It's important to keep in mind the difference between a "Teammate" and a "Secondary user" on Hospitable, as these are functionally very different!

To share task details with your team, you can make them a Teammate under Operations, or you can give them access to certain areas of your Hospitable account via a customized login.

Teammates

Teammates can receive Emails and SMS notifications

Teammates and their profiles are created under Operations.

Teammates can be assigned tasks and alerted to them via SMS and/or email. They will also have a customized iCal for their assigned tasks, which they can upload to their preferred calendar app.

Teammates do not have direct access to your Hospitable account; they cannot log into Hospitable.

User Management

Secondary users are granted full or limited access to your Hospitable account

User management allows you to invite others to join your Hospitable account as secondary users, with their own separate email and password. You control the permissions for each of these invited users, with full or limited access to features and properties. For example, you can limit a user to view only tasks.

They can download the Hospitable app on their phones and enable notifications for when a guest messages you.

They will receive push notifications for new incoming guest messages, provided they have Inbox permission and are scoped to the property which the guest booked.

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