What Is A Secondary User?
A secondary user is a person you invite to your Hospitable account who gets their own separate login and customizable permissions to help manage your properties under your existing subscription.
User Management allows you to provide secure and customized access to your Hospitable account.
It's important to understand the distinction between Teammates and Secondary Users. Teammates do not have login access but can receive notifications and view iCal calendar feeds, while Secondary Users have login access with configurable permissions. See more here.
Jump to Section
How to Create a New Secondary User & Set Permissions
To invite a new secondary user:
Go to Settings → User Management.
Click "Invite a user".
Enter the email address of the person you want to invite.
Set their permissions — choose which areas they can access (e.g., Reservations, Inbox, Calendar, Properties, Guest Experience, Operations, Tasks, Apps, Metrics, Direct). Each area has sub-options you can toggle on or off.
Granting Full Access also gives them access to Channel connections, and adding new channel connections.
Secondary users do not have access to billing, muting or unmuting properties, or accessing API keys.Custom access allows you to set which permissions the user will have.
If custom access is selected, go to Permissions and configure access settings.
Click "Invite".
The invited user will receive an email to create their own login under your subscription.
Note: There's no limit on the number of secondary users you can add
Secondary User Permissions
If you selected Custom access, you'll need to choose which of these to add to the secondary user.
Permissions can be edited or changed at any time.
Permission | Optional Sub-Permission | Description |
Reservations |
| (Can not be removed) |
Reservations | Display financial data | View the fees for a reservation |
Reservations | Manage Reservations | Add manual reservations & update manual reservations |
Inbox |
| Access to the inbox to message guests and accept or decline bookings. |
Calendar |
| Access the calendar |
Calendar | Display pricing | Display nightly rates |
Calendar | Update pricing and min stay | Ability to edit the nightly rate & min stay |
Calendar | Update availability | Ability to block out dates on the calendar |
Properties |
| View & update property information & tags. |
Guest Experience |
| Full access to Guest Experience |
Operations |
| Full access to Operations |
Tasks |
| View tasks associated with Properties they have access to in the Properties Scope
**Tasks can still only be assigned to Teammates added in the Operations section** |
Tasks | Update their tasks | Update tasks assigned to the user (There must be an email match between the user and their Teammate profile) |
Tasks | Update all tasks | View & update all tasks, regardless of assignment |
Tasks | Update task pricing and bank account | View and update pricing for tasks; disabled by default for all secondary users |
Apps |
| Full access to Apps |
Metrics |
| Full access to Metrics |
Direct |
| Full access to the Direct booking site |
Direct | Display financial data | Allows access and visibility to Payout Methods and Payout History |
Devices |
| View Access to the Device Dashboard and Setup page |
Devices | Create, Update, Delete, Lock/Unlock | Write capabilities to the Devices Dashboard and Setup Page |
How to Invite a Secondary User Who Already Has a Hospitable Account
If you are adding a person as a secondary user on your account, but they already have an account with Hospitable, then it's important to know whether they are a Primary user on Hospitable or a Secondary user.
Inviting a user who is already a Secondary user on other accounts
Q: Can I add a secondary user to my account if they are a secondary user on a different Hospitable account already?
A: Yes! If a user is already a Secondary user for another account, they can be invited to your account using the same email address.
When the user logs in, they can choose which account to access by clicking on their name/profile photo and selecting the appropriate account. Each view will display only the data relevant to the selected account.
Inviting a primary user to join your account as a secondary user
Q: Can I add a secondary user to my account if they already have their own primary Hospitable account?
A: No. A Primary user account cannot simultaneously be a Secondary user account. If you'd like to invite a secondary user to your account who has (or had) a primary account, you have two options.
If you try to add a Secondary user to your account, using an email address which they already use for a Primary user account on Hospitable, you will get the following error message:
How to invite a Secondary user who already has a Primary user Hospitable account
There are two ways in which you can invite a Primary user to become a Secondary user on your Hospitable account:
Option 1: Add a new account with a different email address
This allows the Secondary User to use keep both accounts active, if they wish.
Example: If the email address [email protected] is already used for a primary account, you can create a secondary account using [email protected].
Option 2: Migrate an existing account
If the current primary account is no longer needed, you can contact support to request an account migration.
This migration will convert the primary account into a secondary account, and all data tied to the original primary account will be lost. Ensure that any important information is backed up before proceeding, as the migration is permanent.
How to Edit a Secondary User
Go to Settings → User Management
Click on the user's name
Make any changes to the user's name, email, or permissions — toggle access areas and sub-options on or off.
Click Update
How to Delete a Secondary User
Go to Settings → User Management
Two options:
Click on the ... next to their name > Delete
Click on their name > scroll to the bottom of the user's page > click Delete user
