User Management allows you to provide secure and customized access to your Hospitable account. You can learn more about User Management here.
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How to Create a New Secondary User & Set Permissions
⚠️ If the user you're inviting already has a Hospitable account as a:
Secondary User: You should invite them using the same email they use for their existing Hospitable account. This will allow them to easily toggle between the accounts to which they have secondary user access.
Primary User: The same email cannot be used for both a primary and secondary user account. If this is the case, you can (1) reach out to support to have their account migrated to a secondary user account or (2) invite them as a secondary user using a different email than the one they currently use on Hospitable.
Go to Settings
Click on User Management
On the User Management page, please click on + Invite a user to be taken to the new user's page.
Add the user's first name, last name, and email
Select their access (do you want them to have full access to your account or custom access?)
Full access gives the user full permissions and access to your Hospitable account. Note, however, that secondary users do not have access to billing, muting or unmuting properties, or accessing API keys.
Custom access allows you to set which permissions the user will have.
If custom access is selected, go to Permissions and configure access settings.
Access to the following features can be disabled or enabled for each individual user:
Set Permissions: If you selected Custom access, you'll need to choose which of these to add to the secondary user:
Permission | Optional Sub-Permission | Description |
Reservations |
| (Can not be removed) |
Reservations | Display financial data | View the fees for a reservation |
Reservations | Manage Reservations | Add manual reservations & update manual reservations |
Inbox |
| Access to the inbox to message guests and accept or decline bookings. |
Calendar |
| Access the calendar |
Calendar | Display pricing | Display nightly rates |
Calendar | Update pricing and min stay | Ability to edit the nightly rate & min stay |
Calendar | Update availability | Ability to block out dates on the calendar |
Properties |
| View & update property information & tags. |
Guest Experience |
| Full access to Guest Experience |
Operations |
| Full access to Operations |
Tasks |
| View tasks associated with Properties they have access to in the Properties Scope
**Tasks can still only be assigned to Teammates added in the Operations section** |
Tasks | Update their tasks | Update tasks assigned to the user (There must be an email match between the user and their Teammate profile) |
Tasks | Update all tasks | View & update all tasks, regardless of assignment |
Apps |
| Full access to Apps |
Metrics |
| Full access to Metrics |
Direct |
| Full access to the Direct booking site |
Direct | Display financial data | Allows access and visibility to Payout Methods and Payout History |
Devices |
| View Access to the Device Dashboard and Setup page |
Devices | Create, Update, Delete, Lock/Unlock | Write capabilities to the Devices Dashboard and Setup Page |
7. Click on the Invite button at the bottom of the page to invite this new user
8. The new user will need to accept your invitation by email, which will allow them to create an account (or connect it to an existing Secondary User account)
9. (Optional) Repeat for as many users as you'd like
How to Edit a Secondary User
Go to Settings
Click on User Management
Click on the user's name
Make any changes to the user's name, email, or permissions
Click Update
How to Delete a Secondary User
Go to Settings
Click on User Management
Two options:
Click on the ... next to their name > Delete
Click on their name > scroll to the bottom of the user's page > click Delete user