What is a "Property" on Hospitable?
A property is the grouping of one or more booking platform listings for the same physical property in Hospitable.
The Properties section of Hospitable is where you can manage your listings across your connected channels.
📓 For detailed instructions, walk-throughs, how-tos, troubleshooting guides, and more, check out the Properties section of the Help Center here.
How properties are created
Properties are created on Hospitable in a few different ways:
When you connect a booking channel, and we pull in your listings from that channel, we create new properties for those listings.
When you create a new listing on Airbnb or Vrbo, Hospitable will pull those in on the next channel sync (typically every 2 hours) and create a new property for that listing. The same does not apply to Booking.com.
You can manually create a property on Hospitable. See more here: Create A Property
When you remove a listing from a property (Remove from property), a new property is created for the unmerged listing.
Duplicate properties
Hosts may see what appear to be duplicate properties on Hospitable after importing listings from multiple booking platforms and merging properties.
If you have two properties with the same name, and one only has a Hospitable listing on it (no Airbnb, Booking.com, or Vrbo listing), then this is most likely a leftover property after merging. To remove it, simply Mute it.
If you accidentally started or finished creating a property on Hospitable, which already existed with listings from Airbnb, Booking.com, or Vrbo, you should Mute the extra property.
If you see two properties with the same or similar names, and each contains a separate booking platform listing (for example, one has an Airbnb listing, and the other has a Booking.com listing), you should Merge those two properties together!
If you go to Hospitable > Properties > select one of your properties > click the drop-down menu in the top, right-hand corner on the Overview page > and you see duplicate properties there, but don't see the same properties on the Hospitable > Properties page, the duplicate properties are Muted. You will find those on the Hospitable > Properties > Muted properties page.
Property names
Property names will match the internal listing name exactly at the time of import (future changes to listing names are not synced).
You can rename a property by opening its individual property page and editing its title directly at the top of the page.
Read more about how to name properties here: Property Nicknames and Listing Names: How to Change Them
Property sync
On an individual property page, you can enable or disable Sync. This includes Reservation Sync, as well as sub-sync options in certain scenarios (you can read more about this here).
To protect you against double bookings, we highly recommend keeping this enabled at all times.
Configuring messaging rules & task automation for properties
You can easily check which messaging rules, task rules, and notification rules are assigned to a property by opening its individual property page and selecting these categories in the left sidebar: Guest experience, Operations, and Custom codes.
You can also assign other existing rules to it through the Onboarding assistant.
Property Details
The Property “Details” page gives hosts a complete overview of each property’s core information, including name, address, space, description, house rules, amenities, and location. Hosts can edit some of these fields directly in Hospitable, and those changes will be pushed to Airbnb, Booking.com, Vrbo Partner, and your Direct booking website.
To navigate to the “Details” page, go to:
Hospitable > Properties
Select your property.
Click on the “Details” page on the left-hand side menu.
This will land you on the “Essentials” page.
You can read more about the property details page here.