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Getting Started with Properties

How properties work; what they are, and what you can manage and do on Hospitable.

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over 2 weeks ago

What is a "Property" on Hospitable?

A property is the grouping of one or more booking platform listings for the same physical property in Hospitable.

The Properties section of Hospitable is where you can manage your listings across your connected channels.

For detailed instructions, walk-throughs, how-tos, troubleshooting guides, and more, check out the Properties section of the Help Center here.

Properties at a quick glance:

Adding new properties

Listings are pulled in from your connected accounts. When you connect a new booking channel to your Hospitable account, your listings will appear on Hospitable within a few moments as new properties.

If you add a new listing to your already connected booking account, then we will detect that listing in our next sync with your channel. These syncs run every 2 hours, but in some cases could be spaced out more.

Note: This does not apply to Booking.com listings; Booking.com connects to Hospitable on a listing level, not the property level. You can read more about adding new Booking.com listings here.

Each new listing is added to its own, separate property by default. You will want to merge listings into one property group if they are the exact same physical property and listing type. This allows Hospitable to combine calendars.

Naming properties

Property names will match the internal listing name exactly at the time of import (future changes to listing names are not synced).


You can rename a property by opening its individual property page and editing its title directly at the top of the page.

Read more about how to name properties here.

Sync

Inside an individual property's page, you will find the option to enable or disable Sync. This includes Reservation Sync, as well as sub-sync options in certain scenarios (you can read more about this here).

To protect you against double bookings, we highly recommend keeping this enabled at all times.

Configuring messaging rules & task automation for properties

You can easily check which messaging rules, task rules, and notification rules are assigned to a property by opening its individual property page and selecting these categories in the left sidebar: Guest experience, Operations, and Custom codes.

You can also assign other existing rules to it through the Onboarding assistant.

Property Details

The Property “Details” page gives hosts a complete overview of each property’s core information, including name, address, space, description, house rules, amenities, and location. Hosts can edit and change some of these fields directly on Hospitable, and those changes will be pushed to Airbnb, Booking.com, and your Direct booking website.

To navigate to the “Details” page, go to:

  1. Hospitable > Properties

  2. Select your property.

  3. Click on the “Details” page on the left-hand side menu.

This will land you on the “Essentials” page.

You can read more about the property details page here.

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