Hospitable.com

Understand how Hospitable determines property currency, what each channel controls, and what to do when currencies don't match.

Property Currencies in Hospitable: How They Work, How They're Set, and How They Affect Your Channel Calendars

Dee Akram

Reynir Óli Smárason

Emily Tunggala

Properties

Why merging properties matters, what it does, and how you merge your properties.

Merging Properties

How to create a new property on Hospitable and list it on your online booking platforms.

Create A Property

How you unmerge listings from a property or remove a listing from a property.

Unmerging Properties/Listings

How Hospitable defines properties versus listings; what they are, what they do, and how to control/edit them.

Properties And Listings: What Is The Difference?

Read this article to learn how to configure parent-child relationships between properties and learn about the expected behavior.

Parent-child properties

How to select the amenities available at your properties, what they all mean and where they are pushed to.

Property Amenities: Overview

View and share your property’s reservations using an external calendar

Property Reservations iCal

How does the Sync toggle on the Property's page work, and what does it do?

Property Sync

How lead listings function on Hospitable; what they do and what you need to know about them.

Lead Listings: Definition, Behaviour, Selection

Understand the difference between your property nickname and your listing's property name, and how to update both in Hospitable.

Property Nicknames and Listing Names: How to Change Them

How the onboarding assistnat works and what is does.

Property Onboarding Assistant

How property tags work and how to use them.

Property Tags

Why is my listing not showing up in Properties/Calendar?

Listing Not Showing On Properties/Calendar Pages

Pierre-Camille Hamana

Getting started

Understand what the Overview page shows and how listings are managed within a property

Property: Overview Page

How the “Details” page on your property works, where information is pulled in from, and where we push that information out to.

Properties: Details Page

How the “Pricing” page on your property works, where information is pulled in from, and where we push that information out to.

Property: Pricing Page

How the “Availability” page on your property works, where settings are pulled in from, and where we push those settings out to.

Property: Availability Settings Page

Help the AI write better messages using relevant information from your property guidebook and policies.

Property: Knowledge Hub Page

Learn how the Payments page works and where to find payment-related settings for your connected channels.

Property: Payments Page

How the “Booking Policies” page on your property works, where information is pulled in from, and where we push that information out to.

Property: Booking Policies Page

Andrew Schorr

All the different pages and tabs available on your property and what they do.

Property pages

How muting works in Hospitable, who can do it, and what to expect for each channel.

Muting & Unmuting Properties

Managing unwanted listings and properties in Hospitable

How to Delete a Listing or Property

Muting Properties and Listings

How to manage and update your Airbnb, Booking.com, and Direct listing on Hospitable; what aspects of your Booking.com listing you can control on Hospitable.

Listing Management: Overview

How fee management works across Airbnb, Booking.com, and Direct through Hospitable; Which fees you can control through Hospitable and how to set those.

Listing Management: Manage Fees For Airbnb, Booking.com, and Direct

What listing and channel badges mean and how to resolve common connection issues.

Understanding Listing and Channel Badges

Learn how to manage, organize, and sync your property photos across supported booking channels.

Managing Property Photos in Hospitable

How to publish or unpublish your Airbnb, Booking.com, or Vrbo listings, directly from Hospitable

List or Unlist Your Listing

This article explains what locked fields in your property details are, why fields become locked, and how to unlock them.

Property Details: Locked Fields

Learn how to view Payments by Booking.com enrollment details, payout information, and payment configuration for a property.

Booking.com: Payment Settings

Understand how listing settings, content, pricing, and policies are managed across Airbnb, Booking.com, Vrbo Partner, Vrbo Legacy, and Direct.

Listing Management: Per-Channel Push Behavior and Limitations

Nouran Smogluk

Luke Renfrew

Creating, publishing, and editing your OTA listings via Hospitable

Listing Management

Find out how Hospitable can collect, manage & release your security deposits

Hospitable Security Deposits: Overview

Learn how to submit a deposit charge, what to prepare beforehand, and what to expect after.

How to Charge a Guest's Security Deposit

Learn how Hospitable automatically communicates security deposit information to guests for Direct, Airbnb, and Booking.com reservations.

Guest Communication for Security Deposits

Tim Parry

Find out how Hospitable can automatically collect, manage and release deposits for you

Security Deposits

Learn how to create and publish a new Airbnb listing directly from a property in Hospitable

Create an Airbnb Listing on Hospitable

Airbnb Listings: Review Required

The details of how the Airbnb PMS connection works with Hospitable as your listing manager

Airbnb Listing Management

How to create and publish a new Vrbo Partner listing directly from your Hospitable account.

Create a Vrbo Partner Listing on Hospitable

Learn how payments, fees, payouts, taxes, and refunds work for Vrbo bookings connected through Hospitable.

Vrbo Partner Connection: Payments & Payouts

Learn how to manage payment processing settings for a Vrbo Partner property.

Vrbo Partner: Payment Processing Settings

Configure how guests pay for Vrbo reservations by setting installment schedules for each property.

Vrbo Partner Connection: Payment Terms

Learn how to configure who is responsible for Vrbo commission costs in Hospitable.

Vrbo Partner: How Vrbo commission is set and reflected in Hospitable

Learn how to manage supported Vrbo discounts in Hospitable and understand how discount changes are applied to your listings.

Vrbo Partner Connection: Discounts and Promotions

Learn about Vrbo's cancellation policy options, how cancellations are handled, and what happens when a guest or host cancels a reservation.

Vrbo Partner: Cancellation Policies

Learn how Request to Book reservations work on Vrbo, including response deadlines, automatic expiration, and last-minute booking limitations.

Vrbo Partner: Request to Book

How to resolve common errors that stop a Vrbo Partner listing from going live after you've connected your Vrbo account to Hospitable.

Vrbo Partner Connection: Troubleshooting Listing Publishing Errors

Dawn Ginie Santoyo

Manage payment settings, commission agreements, discounts, and other property-level configuration options for your Vrbo Partner listings.

Vrbo Partner Listing Management

Learn how Booking.com multi-room listings behave in Hospitable, including setup, fees, photos, and multi-room reservations

Booking.com Listings With Multiple Rooms and Multi-Room Reservations

Learn how to create rate plans, set up child rate plans, and understand what settings are and aren't inherited from a parent rate plan.

Managing Rate Plans on Booking.com

How requests to book work on Booking.com, and how hosts can manage those from the Hospitable inbox.

Requests to Book on Booking.com

How Hospitable manages your Booking.com listings.

Booking.com Listing Management

How to create and set up a brand-new Booking.com listing directly through Hospitable

Create a Booking.com Listing on Hospitable

How to publish a Booking.com listing on Hospitable.

Booking.com: Publish Your Listing on Hospitable

What to do when Hospitable can't access your existing Booking.com account when you're trying to create a listing

Booking.com Error: "We do not have access to this account"

What to do if you receive this error message creating a new listing on Booking.com

Booking.com Error: "Property names can't include the following words"

Booking.com Error: "Cannot create duplicate property"

What this error means and how to fix it — including what to do if you accidentally created duplicate listings.

Booking.com Error: "Original contract not signed yet"

What to do if you receive this error message while creating a new listing on Booking.com

Booking.com Error: "Missing or invalid address/location data"

Booking.com Error: "Room Details Are Insufficient"

What to do if you receive this error message when creating a new listing on Booking.com

Booking.com Error: "Room does not have kitchen or kitchenette"

What to do if you receive this error message when creating and publishing a new listing on Booking.com

Booking.com Error: "No property photos uploaded"

How to set up Payments By Booking.com. Understand how Booking.com collects and pays out guest payments, and how to handle reservations that require manual collection

Setting Up Payments By Booking.com

Booking.com Error: “Property Photos Are Still Uploading.”

Creating, publishing, and editing listings on Booking.com via Hospitable

Creating and Managing Booking.com listings

Status page

Pricing

Hospitable status

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