Hospitable's AI already uses your property, calendar, message history, guest, and host data when writing messages with the Suggest with AI feature in the Inbox.

However, there are cases when the AI can create a much more accurate and relevant message for you if it had more information to learn from.

This is what the Knowledge Hub is for. It allows you to add things like:

Once added, the AI will use these bits of information automatically.

You will see a link to the Knowledge Hub in the sidebar when viewing one of your properties in Hospitable:

If you haven't set up your Knowledge Hub yet, you'll see a "Generate Knowledge Hub" button. Clicking this will trigger a process that analyzes your existing property data using AI to create a foundation for your Knowledge Hub. The information used includes:

- property details

- message history with past guests

- house rules & policies

- amenities information

- and more

⏱️ The initial generation usually takes less than 20 seconds. Once complete, you will be shown the generated base Knowledge Hub.

You may edit or delete items where needed to ensure the most accurate information. It is currently not possible to add additional topics and items manually, but this will be available soon.

While the base Knowledge Hub is a great starting point, it only makes use of existing property data, therefore it's recommended to enhance it further by importing a document with additional information, such as: rules and policies, operating instructions, local area and restaurant recommendations, and safety and emergency notes.

If you have a guidebook, policy manual, or any other compilation of knowledge as a PDF file, click on the "Switch to PDF" button to upload it.

There are multiple steps to the import process:

⏱️ The import process takes about 1 minute, depending on the size of your PDF.

You can visit another page during the import process (once you're past the upload step) and return to the Knowledge Hub later to check back on it.

Once the import completes, the Knowledge Hub will switch to the information extracted from the PDF import:

Please note, the AI will continue to use property, calendar, message history, guest, and host data in the background when generating replies to guests, even if that data doesn't explicitly show up in the Knowledge Hub.

Once the Knowledge Hub has imported your data, we create 10 questions that a guest might ask during their stay, which the AI should be able to answer using the Knowledge Hub.

Expand the "Ask the AI" section at the top of the page and click on any of the available questions. The AI will generate an answer as if replying to a guest, using the information in the Knowledge Hub.

If you want to replace the entire Knowledge Hub information that has been imported, simply click on the three-dot menu button and select the "Rewrite all information" option. This will allow you to upload a file again.

Whenever a relevant item was found in the Knowledge Hub and used by the Suggest with AI button to write a message, you will see a small green indicator under the message confirming this.