Hospitable's AI already uses your property, calendar, message history, guest, and host data when writing messages with the Suggest with AI feature in the Inbox.

However, there are cases when the AI can create a much more accurate and relevant message for you if it had more information to learn from.

This is what the Knowledge Hub is for. It allows you to add things like:

Once added, the AI will use these bits of information automatically.

You will see a link to the Knowledge Hub in the sidebar when viewing one of your properties in Hospitable:

If you haven't set up your Knowledge Hub yet, you will see a button labelled "Generate Knowledge Hub". Clicking this will trigger a process that analyzes your existing property data using AI to create a foundation for your Knowledge Hub. The information used includes:

⏱️ The initial generation usually takes less than 30 seconds. Once complete, you will be shown the generated base Knowledge Hub.

You may add, edit or delete items where needed to ensure the most accurate information.

While the base Knowledge Hub is a great starting point, it only makes use of existing property data, therefore it's recommended to enhance it further by importing documents with additional information, such as: rules and policies, operating instructions, local area and restaurant recommendations, and safety and emergency notes.

If you have a guidebook, policy manual, and/or any other compilation of knowledge as a PDF file, click on "Add new source" in the expandable "Sources" section to upload them. Multiple documents can be uploaded one by one, and through AI the relevant content will be added or merged into the existing topics.

⏱️ The import process takes about 1-2 minute, depending on the size of the files.

You can visit another page during the import process (once you're past the upload step) and return to the Knowledge Hub later to check back on it.

Once the import completes, the Knowledge Hub will display information from all your active sources. Each piece of knowledge listed will show which source(s) it is based on, as well as if the information was manually edited.

You may also add manual items by clicking "Add new item" to fill in gaps of knowledge that you feel are missing, or answering common questions from guests.

Please note, the AI will continue to use property, calendar, message history, guest, and host data in the background when generating replies to guests, even if that data doesn't explicitly show up in the Knowledge Hub.

Once the Knowledge Hub has imported your data, we create 10 questions that a guest might ask during their stay, which the AI should be able to answer using the Knowledge Hub.

Expand the "Ask the AI" section at the top of the page and click on any of the available questions. The AI will generate an answer as if replying to a guest, using the information in the Knowledge Hub.

You may delete sources by expanding the "Source" section and clicking the three-dot menu button next to the source you wish to delete (only available for PDFs). Once confirmed, this will remove the underlying knowledge items that belonged to that source, and cause the Knowledge Hub to go through a "re-aggregation" process to ensure all knowledge is still accounted for in the remaining source items.

Whenever a relevant item was found in the Knowledge Hub and used by the Suggest with AI button to write a message, you will see a small green indicator under the message confirming this.