Hospitable's AI already uses your property, calendar, guest, and host data when writing messages with the Suggest with AI feature in the Inbox.

However, there are cases when the AI can create a much more accurate and relevant message for you if it had more information to learn from.

This is what the Knowledge Hub is for. It allows you to add things like:

Once added, the AI will use these bits of information automatically.

You will see a link to the Knowledge Hub in the sidebar when viewing one of your properties in Hospitable:

If you haven't added anything to the Knowledge Hub before, you'll see a screen asking you to upload your first PDF. Click on the Import from PDF button and choose your guidebook, policy manual, or any other compilation of knowledge that you have as a PDF file.

The are multiple steps to the import process:

⏱️ The import process take about 1 minute, depending on the size of your PDF.

You can visit another page during the import process (once you're past the upload step) and return to the Knowledge Hub later to check back on it.

Once the import completes, you will see all of the imported information:

Once the Knowledge Hub has imported your data, we create 10 questions that a guest might ask during their stay, which the AI should be able to answer using the Knowledge Hub.

Expand the "Ask the AI" section at the top of the page and click on any of the available questions. The AI will generate an answer as if replying to a guest, using the information in the Knowledge Hub.

If you want to replace the entire Knowledge Hub information that has been imported, simply click on the three-dot menu button and select the "Rewrite all information" option. This will allow you to upload a file again.

Whenever a relevant item was found in the Knowledge Hub and used by the Suggest with AI button to write a message, you will see a small green indicator under the message confirming this.