If you notice a yellow error badge on your property's page or the Connected Accounts page, we may not be able to update your calendar.
Below are the errors and how to resolve them.
Unlisted
Vrbo: If a Vrbo listing is unlisted, we cannot update its calendar. You will need to make the listing live on Vrbo before Hospitable can sync updates.
Airbnb and Booking.com: You can list and unlist Airbnb and Booking.com listings from the booking channel or Hospitable. To do this, go to Properties > select your property > click on the 3 dots [...] next to your unlisted listing > List listing.
Calendar Restricted
Vrbo: This error means that another Property Management Software (PMS) has been detected. If you’re using another PMS with Vrbo, your listings will show as Calendar Restricted because Hospitable cannot make changes. You can read more about those limitations here. If you believe this badge was added in error, please reach out to our support team.
Airbnb: The Calendar Restricted error can show for two reasons on Airbnb.
Limited Connection: This means that your Airbnb channel has a limited connection. To resolve this, you'll need to upgrade your connection by going to Connected Accounts > Click Upgrade next to the Airbnb channel. You can read more about what this means and find detailed instructions here.
If this is a cohosted listing, you'll need to connect the listing owner to allow Hospitable to claim the listing and make updates to your calendar.
Check Account Connection: Navigate to the Connected Accounts page in your Hospitable account. Verify that the correct Airbnb account is linked.
Invite the Listing Owner: If are a co-host on the Airbnb listing, ensure the listing owner or admin has been invited to connect their Airbnb channel to your Hospitable account. This is done on the "Connected accounts" page in Hospitable.
Verify Listings Are Published on Airbnb: Listings that are unpublished or not live on Airbnb will also trigger the restricted flag. Hospitable can only sync updates with Airbnb when the listings are published and active. You can see if your Airbnb listings are listed or not if you go to the "Properties" page on Hospitable and select your property. From there, you can also "Publish" or "Unpublish" your listings directly. Alternatively, you can log in to Airbnb and ensure that your listings are published and visible to the public.
Log in to the Correct Airbnb Account when connecting: Ensure that you are logged into the correct Airbnb account when connecting Airbnb to Hospitable. If you are logged into a different account on the same browser and device when you attempt to connect Airbnb with Hospitable, then the connection will fail.
Listing Unclaimed: Hospitable encountered issues claiming your listing on Airbnb. This often happens when your minimum night stay for any date exceeds your default max night stay, which may not be apparent by viewing your calendar. To claim your listing:
On Airbnb, temporarily increase your default max night stay
In the same browser (logged into Airbnb), go to Hospitable
Navigate to Connected Accounts > Click Connect with Airbnb
Hospitable will detect your Airbnb account and attempt to reconnect the listings
If the calendar-restricted error disappears, reset your max night stay in Hospitable:
Go to Properties > Select the property
Click Availability > Adjust the max night stay
Click Save
If these actions do not resolve this, please reach out to support so we can help you further.
Missing Rate Plan
Booking.com: For Hospitable to update the calendar, a rate plan must be configured on Booking.com. Learn how to set up a rate plan here.
What to Expect From Limited Listings
If your listings are limited, Hospitable will not push calendar data to those listings. To change your property's pricing and availability, you will need to do so on the channel itself or whichever property management software is connected to your property.
If you have apps connected to Hospitable that make changes to your calendar (such as dynamic pricing software), updates will not be pushed to those listings.
If you still need help resolving the error badge you see, please contact support.