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'Calendar Restricted' or Other Error Badges on Your Listing or Channel

Hospitable may be unable to update your listing's calendar due to certain restrictions. Learn about these errors and how to resolve them.

Luke Renfrew avatar
Written by Luke Renfrew
Updated over 2 weeks ago

If you notice a yellow error badge on your property's page or the Connected Accounts page, we may not be able to update your calendar.

Below are the errors and how to resolve them.

Unlisted

  • Vrbo: If a Vrbo listing is unlisted, we cannot update its calendar. You will need to make the listing live on Vrbo before Hospitable can sync updates.

  • Airbnb and Booking.com: You can list and unlist Airbnb and Booking.com listings from the booking channel or Hospitable. To do this, go to Properties > select your property > click on the 3 dots [...] next to your unlisted listing > List listing.

Calendar Restricted

  • Vrbo: This error means that another Property Management Software (PMS) has been detected. If you’re using another PMS with Vrbo, your listings will show as Calendar Restricted because Hospitable cannot make changes. You can read more about those limitations here. If you believe this badge was added in error, please reach out to our support team.

  • Airbnb: The Calendar Restricted error can show for two reasons on Airbnb.

    • Limited Connection: This means that your Airbnb channel has a limited connection. To resolve this, you'll need to upgrade your connection by going to Connected Accounts > Click Upgrade next to the Airbnb channel. You can read more about what this means and find detailed instructions here.

    • If this is a cohosted listing, you'll need to connect the listing owner to allow Hospitable to claim the listing and make updates to your calendar.

    • Listing Unclaimed: Hospitable encountered issues claiming your listing on Airbnb. This often happens when your minimum night stay for any date exceeds your default max night stay, which may not be apparent by viewing your calendar. To claim your listing:

      1. On Airbnb, temporarily increase your default max night stay

      2. In the same browser (logged into Airbnb), go to Hospitable

      3. Navigate to Connected Accounts > Click Connect with Airbnb

      4. Hospitable will detect your Airbnb account and attempt to reconnect the listings

      5. If the calendar-restricted error disappears, reset your max night stay in Hospitable:

        • Go to Properties > Select the property

        • Click Availability > Adjust the max night stay

        • Click Save

      If these actions do not resolve this, please reach out to support so we can help you further.

Missing Rate Plan


What to Expect From Limited Listings

If your listings are limited, Hospitable will not push calendar data to those listings. To change your property's pricing and availability, you will need to do so on the channel itself or whichever property management software is connected to your property.

If you have apps connected to Hospitable that make changes to your calendar (such as dynamic pricing software), updates will not be pushed to those listings.

If you still need help resolving the error badge you see, please contact support.


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