You may see badges on your listings in the Overview page under Properties or on the Channel connections page.
If you're to figure out why a listing won't publish, why a channel says sync restricted, or why you're seeing a duplicate listing on Airbnb, Booking.com, or Vrbo, you're in the right place.
Every channel connection in Hospitable carries a status badge that tells you exactly what's blocking the listing. The possible statuses are:
Fully Managed
Partially Managed
Unlisted
Calendar Restricted
Limited Connection
Listing Unclaimed
On Probation
Suspended
Missing Rate Plan
This article explains what each badge means and what to do next.
Fully Managed
This badge means Hospitable is the primary listing manager for that listing.
Hospitable manages:
Listing data
Calendar
Inbox (guest messaging)
Operations
Note: There can only be one Fully Managed listing per property, per booking platform.
Partially Managed
This badge means Hospitable only manages part of the listing. You will see a second badge indicating which part is not managed.
Listing data is not managed for partially managed listings.
Certain updates may need to be made directly on the booking channel.
Note: There can only be one fully managed listing per property, per booking platform.
This means that if you have two distinct Airbnb listings connected to the same property, only one can be Fully Managed. The other listing will show as Partially Managed, even if both listings are connected with PMS scope and their listing admins are connected. This is expected behavior.
Unlisted
This badge means the listing is not currently live on the booking platform.
Note for VRBO Legacy
Hospitable cannot push calendar updates for VRBO listings connected on Legacy connection. You must make the listing live on Vrbo before Hospitable can sync calendar updates. More about this here.
This limitation does not apply for VRBO listings connected on Partner connection.
Calendar Restricted
This badge means Hospitable cannot update the listing calendar. The reason depends on the platform:
VRBO Legacy: Another PMS Detected
If you see the calendar restricted badge next to your VRBO listing, this means we have detected that there is another property management software (PMS) connected to your VRBO account. When another PMS is connected to VRBO, Hospitable cannot make calendar changes to the listing.
Learn more about the limitation here: Vrbo Legacy: Limitations When Connected To Another Property Management Software
If you believe this badge is incorrect and you don't actually have any other PMS connected to your Hospitable account, please contact the Hospitable support team.
Airbnb: Limited Connection
For Airbnb listings connected on limited connection, the badge may appear for two reasons.
1. Limited Connection
Your Airbnb channel is connected with limited permissions.
To upgrade:
Go to Channel connections
Click Upgrade next to the Airbnb channel
If this is a co-hosted listing:
The listing owner must connect their Airbnb account.
Hospitable must be able to claim the listing to manage the calendar.
Check the following:
Confirm the correct Airbnb account is connected.
Ensure the listing owner has connected their account (for co-hosted listings).
Verify the listing is published and active on Airbnb.
Make sure you are logged into the correct Airbnb account when connecting.
Note: Unpublished Airbnb listings will show as restricted because Hospitable can only sync active listings.
2. Listing Unclaimed
A common cause Hospitable may not be able to claim your listing is when your minimum night stay exceeds your default maximum night stay for certain dates.
To resolve:
On Airbnb, temporarily increase your default maximum night stay.
In the same browser (while logged into Airbnb), go to Channel connections in Hospitable.
Click Connect with Airbnb to reconnect.
If the restriction clears, reset your maximum stay in Hospitable:
Go to Properties
Select the property
Click Availability
Adjust the maximum night stay
Click Save
If the issue continues, contact support.
What to Expect from Limited Listings
If your listing is limited or restricted:
Hospitable will not push calendar updates (including updates from a dynamic pricing tool)
Hospitable cannot manage listing details on Airbnb.
Learn more about Limited Connection for Airbnb here: Airbnb: Using Other Software With Airbnb (Limited Connection)
If you are unsure why a badge appears or cannot resolve the issue, contact support for assistance.
Airbnb Listing Quality Status
From the Property > Overview page, Hospitable displays two Airbnb tools:
Listing Opportunities
Listing Quality Status
These insights come directly from Airbnb.
1. Listing Opportunities
These are suggestions generated by Airbnb to help improve listing performance and visibility. Examples may include:
Enabling certain booking settings
Adding high-demand amenities (such as a crib)
When selected, changes are applied directly to your Airbnb listing.
2. Listing Quality Status
This provides an overview of your listing’s health on Airbnb. There are 8 possible statuses, ranging from Good to Suspended.
You can also view this status in Airbnb under Metrics > Airbnb Listing Status widget.
Note: The “Good” status does not display a badge. If no badge appears, your listing status is Good.
Clicking the status in Hospitable redirects you to Airbnb’s Listing Issues page for full details.
Missing Rate Plan (Booking.com)
Booking.com requires an active rate plan for Hospitable to update the calendar. If no rate plan is configured in Booking.com, Hospitable cannot sync availability.
Once a new rate plan in Booking.com is added, it could take a few hours for the this badge to be removed from the property page.