Our system automatically imports all listings in your connected channel accounts every 2 hours. If you can't find it in the Properties section, the reason might be one of these.
New listing
Did you recently add the listing in the booking platform? Our system syncs listings every 2 hours, so it may take a bit of time to show up.
You can run a sync manually, so you can immediately see the new listing in Properties. To do this:
Go to Connected accounts
Click on Edit next to your channel where the new listing was added
Click on Re-sync
Incorrect names
Click on Properties and use the search bar on the top right to search for the name of your listing. This may return results for a property under another name, that may be the former name of your listing.
If you find yourself in this situation, you can either:
Reset the name of all your properties to their "booking channel" internal names.
Change the name of the property in question to match your expectation.
Unlisted status
Check the status of your listing in the booking platform. If it's Inactive or Unlisted (manually done in the platform), then you may need to activate the relevant filter to display it:
Go to Properties
Click +Filter
Select Include Unlisted
Select All Unlisted
Muted property
Muted properties will not show up in list of properties. Learn more about muting properties here.