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Why was an event message not sent to a returning guest?
Why was an event message not sent to a returning guest?

Automatic responses to events are not sent to returning guests for a reason.

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

Our Guest Experience automations take into consideration how returning guests are to be treated differently from new guests. For example, some automated responses might be redundant (and sound unnatural) to them since they have already received the response before.

If you'd like New reservation messages to be sent to returning guests, you can configure this in your Guest experience settings.

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