Reservation Sync helps you avoid double bookings and is automatically enabled when Sync is turned on for your property.
How Reservation Sync Works
When a booking is accepted, cancelled, or altered, Hospitable will block or unblock reservation dates for the other listing(s) connected to the property.
Reservation Sync runs for:
other listings within the same property (for example, when you receive a booking on Airbnb, Reservation Sync will block your other listings' calendars)
listings in a different property that are linked via parent-child
Why Did I Receive a "Reservation Sync Failed" Email?
In rare cases, most commonly when pushing updates to Vrbo, a channel may not be able to accept our update to your calendar on their platform. This can also be the case if another source, such as a non-Hospitable iCal imported to Vrbo, made changes to your calendar.
When a failure first occurs, we will re-attempt to update your calendar several times within a short period. If our update still fails to be accepted, we'll email you to let you know that the sync attempt has failed and you should verify your calendar on the channel directly, then block/unblock if needed. If desired, you can import your property iCal to Vrbo as a backup to Reservation Sync.
💡 Quick tip! If you notice a cancelled date has not opened back up on the booking channel, ask Smarty to "Run reservation fixer for [reservation ID]"
⚠️ Limitations
We cannot push calendar updates (including Reservation Sync) to your listings/channels with restricted calendars. You can read more about these restrictions here.
If you need more help, please reach out to support.