Airbnb no longer allows hosts to charge a required security deposit to guests unless the host sets up a security deposit through an API-connected software, such as ours!
You can read Airbnb's article here.
What this means
You will be required to collect the security deposit offline - outside of the regular Airbnb booking process.
Currently, Hospitable.com will not process or collect these security deposits.
Currently, there is no other automation in our system related to collecting deposits, such as: auto accepting a booking after a deposit has been paid or notifying you that a deposit has been paid.
The offline deposit requirements will still be communicated during the guest's booking process on Airbnb.
Setting your deposit
To set your requested security deposit amount:
Go to Properties
Select the property that you wish to add a security deposit to
Select Pricing > Security deposit
Set the amount that you would like to collect as a security deposit
Pro-Tips
Include information about how you will be collecting the security deposit in a New Reservation messaging rule.
If you will be collecting security deposits through a payment processor (ie. Stripe, PayPal), you can also include a payment link so that the guest can link directly to the payment portal.
If a guest has questions about this Airbnb policy, you can direct them to Airbnb's article related to offline collected fees here.
Alternative Option
We integrate with Autohost.ai which allows you to process security deposits, guest vetting, contracts, and many other things through their system. Check out their website to see if it would be a good fit for you.