Airbnb no longer allows hosts to charge a required security deposit to guests unless the host sets up a security deposit through an API-connected software, such as ours!

You can read Airbnb's article here.

What this means

  • You will be required to collect the security deposit offline - outside of the regular Airbnb booking process.

  • Currently, Hospitable.com will not process or collect these security deposits.

  • Currently, there is no other automation in our system related to collecting deposits, such as: auto accepting a booking after a deposit has been paid or notifying you that a deposit has been paid.

  • The offline deposit requirements will still be communicated during the guest's booking process on Airbnb.

Setting your deposit

To set your requested security deposit amount:

  1. Go to Properties

  2. Select the property that you wish to add a security deposit to

  3. Select Pricing > Security deposit

  4. Set the amount that you would like to collect as a security deposit

Pro-Tips

  • Include information about how you will be collecting the security deposit in a New Reservation messaging rule.

  • If you will be collecting security deposits through a payment processor (ie. Stripe, PayPal), you can also include a payment link so that the guest can link directly to the payment portal.

  • If a guest has questions about this Airbnb policy, you can direct them to Airbnb's article related to offline collected fees here.

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