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My Payment Failed

What to do when your payment isn't successful

Kelly avatar
Written by Kelly
Updated over 4 months ago

If your payment fails, you'll want to reach out to your bank to ensure any issues are cleared. You can also add a new payment method by following the steps here.

Payments may fail for numerous reasons. Common failure reasons we see from banks include:

  • Issuer-suspected fraud

  • Not enough balance

  • Expired card

  • Refused

We'll continue attempts for 5 days before your account is canceled. If you have any questions, you can also reach out to our support team at [email protected].

Make sure you take action quickly to ensure that your account remains active.

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