At Hospitable, our product is highly technical and relies on third-party services (such as your booking channels and integrations) to perform its operations effectively. Because of this complexity, we cannot offer refunds.
Commonly Asked Questions
I haven't used Hospitable in the last month/I don't need Hospitable for the rest of the month. Can I get a refund?
Unfortunately, subscription fees are nonrefundable for cancellations made before the end of the term. We are also unable to issue refunds for previous invoices, even if the product went unused.
If you no longer wish to use Hospitable, you can cancel now. You will retain access to your account until the end of your current billing period.
Something unexpected occurred on my account. I'd like a refund.
As stated above, our product's functionality depends on third-party services and user-managed configurations (such as keeping your connected accounts operational). As is typically the rule with software products, there are limitations of warranties, as included in our Subscription agreement.
Ultimately, our priority at Hospitable is to ensure happy hosts. While offering a refund might seem like a quick fix, it does not address the underlying issue, whether it be a configuration problem or a mismatch between your expectations and our product’s capabilities.
Therefore, we do not offer refunds.
If you encounter any unexpected issues with your account, please contact our support team immediately at [email protected] so we can investigate and assist you.