One of the first things you need to set up for Direct is a payout method. Direct Basic uses Stripe accounts while Direct Premium works with most US, UK, and Australian individual or business bank accounts.
You can connect multiple Stripe accounts and bank accounts to your Hospitable account. Each property you take direct bookings on must be linked to a payout method, so the first payout method you add is your default method for all properties. You can add additional payout methods and then assign specific properties to the new methods.
Properties can only be set to one payout method at a time, but payout methods can be shared across all of your properties. We hope to be able to offer a split pay solution for Direct Premium users very soon.
Don't forget to review your taxes after you get a payout method setup.
Direct Basic: Connect a Stripe account
Head to Direct → Payout methods
Click + Add payout method
Click Connect to Stripe
Login with an existing Stripe account or create a new account
Verify your account details
Select which properties should use this payout method
That's it! You're Direct site and booking widget will now guide users to enter their credit card when submitting a booking request and the payment will settle to the Stripe account associated to the property.
Direct Premium: Connect a bank account
Head to Direct → Payout methods
Click + Add payout method
Click Add an account
Select if the bank account belongs to an individual or an organization
Enter the name of the owner
Select which properties should use this payout method
Once you’ve added an account and associated it with one or more properties, you can start taking direct bookings by credit card. However, you will need to verify your payout method before we are able to payout to your bank account.
Direct Premium: Verify a payout method
Before you can receive your first payout, you will need to add your bank information and any additional details as part of Know Your Customer (KYC) compliance requirements. Check out our article with detailed instructions for verifying a payout method.
⚠️ Important tips for the KYC form
For US individuals and entities, you must provide the last four digits of your Social Security number.
For business bank accounts, you must provide at least one signatory, controller, and owner. A single person may have one, two, or all three roles.
Most short-term rental companies (LLC, Inc., etc.) should select Private company as the company type.
Handwritten documents will not be accepted as evidence.
If you use the instant bank account verification and your documents do not require manual review, you can be verified in under five minutes; otherwise it may take 1-2 business days. You can check your verification status on the Payout Method page. If you see “Verification required”, you should be able to hover over the text to see what information or evidence is missing.
If you're payout method still shows "Processing" after 3 business days, please contact Hospitable Support and we can escalate your case to the payment platform. If you need help, see detailed instructions for verifying a payout method.
Next