One of the first things you need to set up for Direct is a bank account for payout. If you're on Direct Basic, you'll add a Stripe account, while Direct Premium works with most US, UK, and Australian individual or business bank accounts.
You can connect multiple Stripe accounts and bank accounts to your Hospitable account. Each property you take direct bookings on must be linked to a bank account, so the first one you add is your default method for all properties. This default method acts as a fallback payment option - any property not assigned a specific method will process payouts through this default method. You can add additional bank accounts and then assign specific properties to the new methods.
Bank accounts are assigned to a booking when the booking is accepted. Existing bookings will remain linked to the bank account that was active at the time of booking acceptance, ensuring accurate allocation of payouts.
Properties can only be set to one bank account at a time, but bank account can be shared across all of your properties. To assign specific properties to a non-default bank account, simply select the property you wish to modify and choose a different one We hope to be able to offer a split pay solution for Direct Premium users very soon.
Your net step should be to review your taxes.
Direct Basic: Connect a Stripe account
Head to Direct → Bank Account
Click + Add Bank account
Click Connect to Stripe
Login with an existing Stripe account or create a new account
Verify your account details
Select the properties it will be linked to
That's it! You're Direct site and booking widget will now guide users to enter their credit card when submitting a booking request and the payment will settle to the Stripe account associated to the property.
Direct Premium: Connect a bank account
Head to Direct → Bank Accounts
Click + Add Bank account
Select if the bank account belongs to an individual or an organization
Enter the name of the owner
Select the properties it will be linked to
Once you’ve added an account and associated it with one or more properties, you can start taking direct bookings by credit card. However, you will need to fully verify your bank account before we can send your payout.
Direct Premium: Verify a payout bank account
Before you can receive your first payout, you will need to add your bank information and any additional details as part of Know Your Customer (KYC) compliance requirements.
⚠️ Important tips for the KYC form
For US individuals and entities, you must provide the last four digits of your Social Security number.
For business bank accounts, you must provide at least one signatory, controller, and owner. A single person may have one, two, or all three roles.
Most short-term rental companies (LLC, Inc., etc.) should select Private company as the company type.
Handwritten documents will not be accepted as evidence.
If you use the instant bank account verification and your documents do not require manual review, you can be verified in under five minutes; otherwise it may take 1-2 business days. You can check your verification status on the Bank Acounts page. If you see “Verification required”, you should be able to hover over the text to see what information or evidence is missing.
If you're bank account still shows "Processing" after 3 business days, please contact Hospitable Support and we can escalate your case to the payment platform.
How can I set up payments for multiple properties with separate bank accounts?
You can set up more than one and then scope each property to the corresponding bank account. This way, the payout amount for each property will go to their designated accounts.
Troubleshooting Bank Account Issues
Below are solutions to the most common bank account problems.
"My bank account verification failed"
Verification can fail for several reasons. Here's what to check:
Name mismatch — The name on your bank account must match the legal name on your company exactly. Make sure the name on your company registration documents matches the name of your bank account statement.
Invalid or incomplete documents — Make sure all uploaded documents are clear, complete, and legible. Handwritten documents are not accepted.
Expired documents — Documents older than 12 months are rejected. Upload a recent version.
Missing SSN (US only) — If you're in the US, you must provide the last four digits of your SSN.
Business account requirements — If you're verifying a business account, you must provide details for at least one signatory, one controller, and one owner (someone with 25%+ ownership). Tip: The same person can have all three roles.
Plaid connection issues — If you're connecting via Plaid:
The verification link expires after 20 minutes. If it expired, request a new one.
Your bank may not be supported by Plaid. In that case, use the manual verification option instead.
If you see a connection error, try again or switch to a different browser.
How to fix it: If you've reviewed and edited the details above and still haven't been verified, contact Hospitable Support.
"I entered wrong bank details"
If your account is not yet verified: Remove the bank account from your payout settings and add it again with the correct details.
If your account is already verified: Bank account details cannot be edited once verified through the Adyen onboarding process. You'll need to add a new bank account with the correct details, verify it, and then assign it to your properties.
Important things to know about changing bank accounts:
Your bank account is locked to a booking at the time the booking is created. Changing your bank account only affects future bookings — existing bookings will still pay out to the original account.
If you need to change the bank account for an existing booking's payout, contact Hospitable Support before the payout date. Both the old and new accounts must be verified.
You cannot delete a bank account in Hospitable. If you no longer use an account, rename it (e.g., "Old Account — Do Not Use") to avoid confusion.
Chase Bank users: Chase may provide a substitute account number for third-party connections. Double-check the account number if you bank with Chase.
"My bank account was disconnected"
Bank accounts can become disconnected or have payouts fail for these reasons:
KYC verification not completed — This is the most common cause (~86% of payout failures). Complete all identity and business verification steps in your payout settings.
Invalid bank information — If your bank has returned transfers (e.g., due to a closed account or incorrect routing number), payouts will be blocked until the issue is resolved.
Insufficient balance — In rare cases, a payout may fail if a refund or chargeback creates a negative balance.
What happens when a payout fails?
Failed payouts are automatically retried once the underlying issue is resolved. You do not need to take manual action to re-trigger the payout — just fix the root cause.
How to reconnect: Review your payout settings for any alerts or incomplete verification steps. If everything looks correct and payouts are still failing, contact Hospitable Support for assistance.
Country & Region-Specific Notes
Supported countries
Bank account support depends on your Direct plan:
Plan | Supported countries / regions | Payment processor |
Direct Premium | United States (incl. Puerto Rico and US Virgin Islands — US bank account required), United Kingdom (incl. Jersey and Isle of Man), Australia | Adyen |
Direct Basic | Any country where Stripe is available (includes Japan, Germany, South Korea, Singapore, Indonesia, and many more). Not available in Argentina, Cambodia, Egypt, or Taiwan. | Stripe |
💡 If you're unsure whether your country is supported on Direct Basic, check Stripe's supported countries list.
Business vs. personal accounts
Both individual (personal) and business bank accounts are supported on all plans.
If you're using a business account on Direct Premium, you'll need to provide additional information during verification:
At least one signatory (person authorized to sign on behalf of the company)
At least one controller (person with significant management responsibility)
At least one owner with 25% or more ownership
When prompted for company type, most short-term rental businesses should select "Private company"
Other important notes
Only the primary account holder and Secondary Users with Full Access can manage payout settings. Secondary users without full access do not have access to the bank account or payout configuration.
Puerto Rico and US Virgin Islands: You must use a US-based bank account to receive payouts. Local-only bank accounts are not supported.
UK territories (Jersey, Isle of Man): Supported under the UK region. Use a GBP-denominated bank account.
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