Here are some questions that we see regularly. We want you to immediately get an answer, so see if your question is answered here before contacting us!
How often is my account synced?
How often is my account synced?
We continuously pull in reservation information to place blocks on your calendar and avoid conflicting bookings.
Any manual updates made to your Hospitable calendar will immediately be pushed to all channels, regardless of sync settings.
Non-reservation-related availability, pricing, and min-night stay are pulled in from your lead listing every 4.5 hours, if those sub-sync options are enabled in your Sync Settings, and pushed to your other connected channels.
If you have PriceLabs connected, they send an update once a day. Price updates are pushed to your properties during the following sync action.
Your channels are also synced every 2.5 hours for any changes to your listing data or if new listings have been added. This can be sped up by selecting Re-Sync for the channel on the Connected Accounts page.
How can I import an iCal feed from another platform?
How can I import an iCal feed from another platform?
We do not support importing iCals into Hospitable - you may instead wish to create a reservation on Hospitable manually.
What is the difference between a Property iCal and a Teammate iCal?
What is the difference between a Property iCal and a Teammate iCal?
A Property iCal displays the reservations associated with a particular property. Each entry provides multiple pieces of information, including the guest's name, the total number of guests, and check-in and check-out times, among others.
A Teammate iCal displays the tasks assigned to a particular teammate. Each entry provides the time and date they are required and the address of the property, plus more!
Check out this article to learn more!
Why don't I have the option to merge/mute a property?
Why don't I have the option to merge/mute a property?
This function is only available to the owner of the account. If you are a secondary user, you must contact them to do this for you.
Why do I have a Hospitable listing in my property?
Why do I have a Hospitable listing in my property?
We are in the process of adding dedicated Hospitable listings to your existing and new properties. They will serve as a dedicated listing for your Direct and Manual listings, as well as be used for exciting new integrations coming in the future. Stay tuned for more updates!
Why isn't my iCal link working?
Why isn't my iCal link working?
If you don't see any events populating on the calendar after importing the iCal feed, or you receive a message saying it's an invalid link, try replacing webcal:// with https:// in the iCal URL.
For example:
webcal://api.hospitable.com/v1/properties/reservations.ics?key=339184&token=ad100cd7-xxxx-476b-9da6-xxxxxbe88524&noCache
becomes...
https://api.hospitable.com/v1/properties/reservations.ics?key=339184&token=ad100cd7-xxxx-476b-9da6-xxxxxbe88524&noCache