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Getting Started with Owner Statements
Getting Started with Owner Statements

Learn how to set up Owner Statements on your account

Emily Tunggala avatar
Written by Emily Tunggala
Updated this week

Monthly Owner statements are automatically generated for every Property that has an Owner and Reservation commission.

Note: Users on all plans can now demo Owner Statements for one property.

If you're interested in publishing and/or using Owner Statements for more than one property, you can upgrade to our Mogul Plan or contact our sales team by going to Settings > Subscription > Available Plans.

Owner Statements Onboarding

A simple onboarding flow will guide you through all of the necessary steps to get started with owner statements. To access this:

  1. Click Operations

  2. Click Owner statements

  3. Click Get started

Step 1: Add an Owner

An Owner is the Individual or Company to whom the Owner statement will be addressed. Owner statements are generated automatically and sent manually, so you will always have an opportunity to review them before you choose to share them with the Owner.

Step 2: Add Properties

Next, select the properties that belong to that Owner.

For those on the Mogul Plan, you can select as many properties as you like and an Owner Statement will be generated for each.

Hosts on all other plans will be limited to adding a single property.

Step 3: Set Up a Reservation Commission Agreement

The Reservation Commission Agreement is associated with the Owner's properties and has several components, as outlined below.

1. Agreement name

Give your agreement a name that will help you easily recognize it if you need to apply it to new properties in the future. For example, you might have a few tiers of property management services you offer, so your names can match those (e.g. Basic property management and Premier property management). This name is internal to you.

2. Payout Direction

  • If you receive the reservation payouts and pay the Owner their earnings, we'll generate a monthly Statement for you. Select 'My Company' if you want to generate monthly Statements.

  • If the Owner receives the reservation payouts and owes you a commission, we'll generate a monthly Invoice for you. Select 'The Owner' if you want to generate monthly Invoices.

3. Configure Your Earnings

Earnings are determined per reservation and can combine percentage-based commission, guest fees split between you and your owner, flat fees charged to the owner, and pass-through taxes. Each of these are outlined below.

Commission

This is the percentage-based commission charged on the reservation and can be made platform-specific. You can charge your commission on accommodation in one of the following ways: after the discount (recommended!), on the payout amount, or in a custom way.

💡 Helpful tip: If you subtract host service fees before you calculate your commission, we support that! Select Custom and include the 'Host Service Fee'. This will subtract the Host Service Fee from the Accommodation after discounts before calculating your commission percentage.

Reservation Fees

Tell us how you split the reservation fees (or not!) between you and your owner. If you do something custom for each fee, choose 'Custom' and let us know the percentage of each fee you keep.

Flat Fee Per Reservation

You can optionally charge the Owner a flat fee per reservation, and that fee can be specific to each platform. If you charge a flat fee to the Owner, click 'Include flat fee' and tell us the amount in your property's currency.

💡 Helpful tip - Consider charging a higher flat rate for Direct bookings to help cover marketing costs.

Pass-through Tax Responsibility

Last but not least, let us know who is responsible for remitting any pass-through taxes. If any pass-through taxes are present on a reservation in a given month, we'll display that on the Statement if the Owner is receiving them as part of their payment and is responsible for remitting them to the tax authorities.

Step 4: Review and Publish Your Statements

To view your Statements, go to Operations > Owner statements > Statements.

Once an Owner and Reservation commission are created for a property, Statements are automatically generated. By default, we generate Statements for the previous calendar month, and the current and future months if reservations and transactions exist for that month.

Review Your Statements

When a month closes, the Statement for that month moves to the In Review tab.

Statements in this tab are done receiving reservations, but you can still add new Transactions and apply a new Reservation commission agreement if necessary.

Publish Your Statements

When you've confirmed the Statement looks good, it's time to Publish! Publishing a Statement locks in all of the data and allows you to download the Statement in PDF form to share with your owners.

Important: Once you Publish a Owner Statement, it cannot be modified. Make sure to review it closely before publishing! 

👀 Soon, Publishing a Statement will do more than just lock the data in place! Publishing a statement will eventually...

  • Trigger data to be sent to your account software.

  • Upload the Statement to an Owners Portal for your Owner to review.

  • Initiate payment to your Owner (or request payment from your Owner).

Frequently Asked Questions

  1. Can I publish an Ower Statement if the previous month is still in review?

    No, Owner Statements must be published in order. For example, this means that you will be unable to publish your March statement until February is published.

  2. Can I edit a published Owner Statement?

    No, published owner statements cannot be edited. For this reason, it's important to review the statement in detail before publishing.

  3. Can I publish an Owner Statement on a Legacy, Host, or Professional Plan?

    Owner Statements are available to preview for 1 property on these plans, but you must upgrade to the Mogul Plan if you wish to publish a statement.

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