Monthly Owner statements are automatically generated for every Property that has an Owner and Reservation commission.
ℹ️ Owner statements are available only to users on the Mogul plan.
Owner Statements Onboarding
A simple onboarding flow will guide you through all of the necessary steps to get started with owner statements. To access this:
Click Operations
Click Your business
Click +Add a new business
How to set up and configure an owner statement
Step 1: Add an Owner
An Owner is the Individual or Company to whom the Owner statement will be addressed. Owner statements are generated automatically and sent manually, so you will always have an opportunity to review them before you choose to share them with the Owner.
Step 2: Add Properties
Next, select the properties that belong to that Owner.
Step 3: Set Up a Management Agreement
A Management Agreement defines how reservation income is shared between you and the owner — including commission, fee splits, flat fees, pass-through taxes, payout direction, and revenue recognition.
How agreements work
Agreements are managed from the owner. When you add an owner and link properties to them (Steps 1 and 2), Hospitable automatically creates a default agreement that covers all of that owner's properties. You do not need to create an agreement from scratch.
From there, you have two ways to make changes:
Amend the agreement when the terms themselves need to change (for example, a new commission rate starting next month). Amendments are dated — previous terms remain in effect before the amendment's start date, preserving an audit trail of historical statements.
Add property-specific earnings when one or more properties need different terms from the owner's default. The property-specific agreement overrides the default only for that property; all other properties continue to use the default.
Where to find agreements
Go to Operations → Your business → select the business → Owners → select the owner → Management agreement.
Edit the default agreement (applies to all of the owner's properties)
Open the owner's Management agreement tab.
Select the default agreement.
Click Add amendment.
Update commission, fees, payout direction, or other terms.
Choose the date the new terms should take effect.
Click Save earnings.
Statements for periods before the amendment date keep the old terms.
Create a property-specific agreement
Open the owner's Management agreement tab.
Click Add property-specific earnings below the default agreement.
Select the property.
Configure the property's commission and other earnings terms.
Choose the date the new terms should take effect.
Click Save earnings.
The property-specific agreement overrides the owner's default for that property only.
Amend an existing property-specific agreement
Open the owner's Management agreement tab.
Select the tab displaying the property's name.
Click Add amendment.
Update the terms.
Choose the date the amended terms should take effect.
Click Save earnings.
Learn more
Create a Management Agreement — full walkthrough of every setting (commission, reservation fees, flat fees, pass-through taxes, payout direction, revenue recognition).
Amend a Management Agreement — how dated amendments work and what they affect.
Length-of-Stay Commission Rates on Management Agreements — charging different commissions for shorter vs. longer stays within one agreement.
Step 4: Review and Publish Your Statements → Review Your Statements
To view your Statements, go to Operations → Your Business → Statements.
Once an owner is created and a property is linked to them, a default Management Agreement is generated automatically, and Statements start being produced for that property. By default, we generate Statements for the previous calendar month, and the current and future months if reservations and transactions exist for those months.
Review Your Statements
While a month is still open, its Statement sits in Draft. When the month closes, the Statement moves to the In review tab. Both Draft and In review statements are editable — their reservation and transaction amounts are unlocked.
While a statement is in Draft or In review, you can still:
Add new Transactions.
Apply a new Management agreement amendment — changes will automatically reflect on an In review statement.
Void an individual reservation's financials to keep them off the statement. See Void Reservation Financials on Owner Statements.
Move a reservation to another property's statement for the same period. See Move a Reservation to Another Owner Statement Property.
To edit individual transactions, open the relevant owner statement and select the transaction you want to modify. This will take you to a detailed page where you can make adjustments. Save updates to finalize them.
Publish Your Statements
When you've confirmed the Statement looks good, it's time to Publish! Publishing a Statement locks in all data and allows you to download it as a PDF to share with your owners.
Once a statement is marked as Paid post-publication, it will become permanently locked.
ℹ️ Need to edit published statements? No worries! You can unpublish a statement (as long as it hasn't been "Paid") to make edits.
Once an owner statement is published and marked as Paid, it becomes permanently locked. It cannot be unpublished or edited — not even by the support team. Always review your statements thoroughly before marking them as Paid. If financials change after a statement is Paid (e.g., a reservation is altered, cancelled, or refunded), Hospitable will automatically apply an Adjustment on the next month's statement — no action is needed from you.
Important: Make sure you edit statements before you send the Statement PDF to your owner.
Publishing a Statement can do more than just lock the data in place! Connect your Accounting software to:
Trigger data to be sent to your accounting software.
Upload the Statement to an Owner's Portal for your Owner to review.
Initiate payment to your Owner (or request payment from your Owner).
Read more in our help article: Connecting your Accounting software.
Frequently Asked Questions
Q: What is the difference between the "Net reservation income" and "Commissionable base"?
The "Net reservation income" shows the net revenue from the reservation, including accommodation and all other fees paid by the guest, after fees. The "Commissionable base" is the amount we use to calculate the manager's commission for the reservation. Depending on your Reservation Commission Agreement, this can be "Accommodation after discount" on its own, or with added fees, such as the cleaning fee.
This means these numbers can often vary.
Q: Can I publish an Owner Statement if the previous month is still in review?
No, Owner Statements must be published in order. For example, this means that you won't be able to publish your March statement until February is published.
Q: Can I edit a published Owner Statement?
Yes! You can unpublish a published statement to make edits, as long as it has not been marked as Paid. Once a statement is marked as Paid, it is permanently locked and cannot be unpublished or edited — not even by the Hospitable support team. This is why it's important to review your statements carefully before marking them as Paid.
Q: How do I remove a reservation from an Owner Statement?
While a statement is in Draft or In review, open the reservation's calculation breakdown and click Void from statement. This removes the reservation's unlocked amounts from the statement without canceling the reservation, issuing a refund to the guest, or changing payouts. You can restore voided reservations from the Voided section at the bottom of the statement, as long as no affected statement has been published, paid, or deleted and the reservation doesn't have an active split payout. Full guide: Void Reservation Financials on Owner Statements.
Q: What if I notice a problem on a Paid statement?
A Paid statement cannot be reversed or edited. However, if reservation financials change after a statement is Paid — for example, due to an alteration, cancellation, or refund — Hospitable automatically creates an Adjustment that will appear on the next month's statement. You don't need to take any action.
If you believe data is incorrect for a reason other than a reservation change (e.g., a wrong commission agreement was applied), you can correct the agreement going forward, and the next statement will reflect the updated settings. For more details, see Understanding Reservations and Adjustments on Owner Statements and Invoices
Q: Can I publish an Owner Statement on a Legacy, Host, or Professional Plan?
The Owner Statement feature is only available on Mogul plans. Hosts on other subscription plans must upgrade to Mogul to use Owner Statement.
Q: Why does the 'Total owed to manager' value seem incorrect in a statement?
This may be due to commission settings in the agreement. Review your setup and, if it's incorrect, create a new agreement with the correct settings and assign it to the property.
Q: Why don't my added transactions appear in the latest statement?
Transactions must be added while a statement is still in Draft or In review; otherwise, they will show on the next unpublished statement.
For example, a transaction dated March 15 will appear on the March statement. However, if that month's statement has already been published or marked as Paid, the transaction will automatically appear on the next unpublished statement instead.
Q: Is it possible to combine properties on one Owner statement rather than having separate statements for each property?
It's currently not possible to create a single owner statement with multiple properties for a property owner. Our owner statement feature can only create separate statements for each property. We are considering adding this in the future, but it's not available yet.
Q: I paid for something at one of my properties, but I don't want my owner to be billed for it. What should I do?
Add a property transaction as usual (one-off or recurring), then untick Charge owner on statement before saving. (It's on by default.) The expense will be tracked on your Profit & Loss for that property and synced to QuickBooks (if connected), but it won't appear on the owner's Statement or Invoice and won't affect their balance. See Adding Transactions to Owner Statements for the full walkthrough.