Owner Statements and Invoices are generated automatically for you, and are designed to ensure that property managers and co-hosts take into account every dollar earned or refunded during that month. Hospitable determines which month a Reservation is displayed on based on your Revenue Recognition preferences, as defined in your Reservation Commission.
Reservations appear based on Revenue Recognition
There are 3 Revenue Recognition options available, and your Commission can be recognized differently than your Reservation Fees.
Prorated per night: The reservation could show on multiple months if the reservation took place across multiple months.
Check-in date: The relevant financials would show on the statement month that the check-in date occurred.
Checkout date: The relevant financials would show on the statement month that the check-out date occurred.
📖 Read more about Revenue Recognition options in our help article: Recognizing revenue on Owner Statements.
Reservations and Adjustments appear when Hospitable discovers changes
Sometimes, Hospitable may discover information about a Reservation or Adjustment after the most-relevant calendar month's Statement or Invoice has already been Published. This typically happens when the Revenue Recognition is based on the Check-in date, the reservation happens across multiple months and the Reservation is altered in a subsequent month after check-in. For example: you recognize all of your revenue on the check-in date, and a guest books your property from March 28 - April 3. On April 1 you Publish your March Statement and share it with your Owner. But on April 2nd, your guest alters their reservation to stay an extra night. Because the March Statement that mentioned this Reservation has been Published, Hospitable will account for that revenue on the next statement.
Adjustments are represented on the Statement that they are most relevant to. An Adjustment (for example: an Airbnb Resolution) may happen several weeks after a reservation has checked out. If the relevant reservation is on a Statement that has already been Published by the time the Adjustment is made, Hospitable will account for that additional revenue (or refund) on the next Statement.
📖 Read more about Adjustments in our help article: Processing Adjustments for Owner Statements or Invoices
Note: Hospitable syncs Airbnb Resolutions with Adjustments once every 24 hours.
The goal of Hospitable's Owner Statements feature is to automate the financial aspects of Reservations and Adjustments, so you don't have to spend hours crunching numbers at the end of every month.
⚠️ If you notice something on a Statement that appears to be a discrepancy, please do not use a transaction to account for any differences. While it may work as a temporary measure for that particular statement, Hospitable is likely to account for it on the next Statement.
As always, if something appears off you can reach out to our support team!