Owner Statements and Invoices are generated automatically for you, and are designed to ensure that property managers and co-hosts take into account every dollar earned or refunded during that month. Hospitable determines which month a Reservation is displayed on based on your Revenue Recognition preferences, as defined in your Reservation Commission.
Reservations appear based on Revenue Recognition
There are three Revenue Recognition options available, and your Commission can be recognised differently from your Reservation Fees.
Prorated per night: The reservation could show on multiple months if the reservation took place across multiple months.
Check-in date: The relevant financials would show on the statement month that the check-in date occurred.
Checkout date: The relevant financials would show on the statement month that the check-out date occurred.
📖 Read more about Revenue Recognition options in our help article: Recognizing revenue on Owner Statements.
Why do some Reservations or Adjustments appear on a different month's Statement?
Published Statements and Invoices are never retroactively changed. Once you publish a Statement, it becomes a permanent financial record.
However, there are certain scenarios in which reservation financials are updated after a Statement has been published. When this happens, Hospitable automatically accounts for the updated amounts on the next unpublished Statement — no action is required from you.
Common reasons financials update after publishing:
A guest alters their reservation (extends, shortens, or changes dates) after the relevant Statement was published
A refund or resolution is processed (e.g., an Airbnb Resolution or a Direct ad-hoc refund)
A booking platform updates pricing or fees after the original reservation was recorded
A cancellation occurs after the Statement covering the original booking was published
How this works in practice:
Let's say you recognize revenue on the check-in date, and a guest books your property from March 28 – April 3.
On April 1, you publish your March Statement — it includes the original reservation financials
On April 2, the guest extends their stay by one extra night
Because the March Statement is already published, the additional revenue from the extension will automatically appear on the April Statement
This same logic applies to Adjustments. For example, if an Airbnb Resolution is processed several weeks after checkout, and the relevant Statement has already been published, the Resolution amount will appear on the next Statement — whether it's additional revenue or a refund.
You don't need to do anything when this happens — Hospitable handles it automatically. The next Statement will include all updated financials so your records stay accurate.
Missing Reservations and Statements
Missing Reservations:
Check if an agreement is assigned to the property. Assigning an agreement links the reservations to the owner's statements:
Go to Operations > Owner management > Properties
Go to the Details section for the property.
Add an agreement period and select the appropriate agreement.
Missing Statements:
No owner statement is generated for a month if there are no check-ins during that period. For example, if a property has no reservations with check-in dates in November, no November statement will be generated—this applies even if reservation commissions are set up for the property.
Owner statements only generate when all of the following are true for that property:
An owner is assigned to the property.
The property is set to the Manager business model.
A commission agreement is in place covering the statement's month.
If any of these is missing, the property is skipped and no statement is produced for that month.
To fix a missing statement, open the property, confirm the owner assignment and business model, and make sure a commission agreement's effective period covers the month you're expecting.Similarly, when financial agreements only recognize income upon guest checkout, statements appear in the month of checkout rather than during the stay's occurrence.
Adjustments were previously presented as a standalone section on Owner Statements, but this has changed.
You will see Adjustments on the statement until it's published; after this, you can find the Adjustment revenue or expense under the category you indicated when processing it.
📖 Read more about Adjustments in our help article: Processing Adjustments for Owner Statements or Invoices
Note: Hospitable syncs Airbnb Resolutions with Adjustments once every 24 hours.
Frequently Asked Questions
Q: A reservation on my published Statement shows different amounts than what I see on the booking platform. Is this an error?
Not necessarily. If the reservation was altered, refunded, or updated after your Statement was published, the original amounts remain on the published Statement. The corrected amounts will appear automatically on the next Statement.
Q: Can I edit a published Statement to reflect updated financials?
No. Published Statements are permanent records and cannot be modified. Any updates will be accounted for on the next unpublished Statement automatically.
Q: I see a negative amount for a reservation on this month's Statement. What does that mean?
A negative or unusually small amount for a reservation can happen for a few reasons:
The reservation spans two Statement periods, and its financial line items are recognized on different dates. For example:
Accommodation may be pro-rated per night across the months of the stay.
Cleaning may be recognized based on the check-out date.
Flat fees and taxes are typically recognized on the check-in date.
This can cause some of the reservation's revenue and fees to appear on one Statement and the rest on the next. If most of the revenue was recognized on the earlier Statement, the later Statement may show only remaining fees or taxes, resulting in a small or negative net amount.
The reservation's financials changed after a previous Statement was published or paid. Published or paid Statements are locked, so changes such as a refund, cancellation, reservation modification, or re-sync are recorded on the next open Statement as an offsetting entry. This entry may be small or negative.
An adjustment exceeds the reservation revenue recognized in the current period. This can happen with a post-payout adjustment, chargeback, or manually added transaction.
For an individual financial line, such as accommodation, the owner's share and its commission are always recognized on the same Statement. If accommodation revenue appears on one month's Statement and its matching commission appears on another, this is not expected. Please contact Support.
Q: Do I need to process these Adjustments manually?
Automated Adjustments (like Airbnb Resolutions or financial updates from reservation changes) appear automatically. However, you may need to classify them — Hospitable uses AI to suggest what the adjustment was for, and you can accept, modify, or convert the suggestion. See: Processing Adjustments for Owner Statements or Invoices.
Q: Why doesn't the manual sum of Net Revenue match the metrics widget?
The metrics widget calculates revenue using its own formula, which incorporates rates, discounts, fees, and taxes.
Because the widget recalculates the amount rather than simply adding the stored reservation values, its Net Revenue total may differ from a manual sum.
Q: Why do totals differ between Analytics Net Revenue and Owner Portal Net Reservation Income?
These totals use different reporting methods:
Analytics Net Revenue is based on reservations with check-ins during the selected period and excludes channel service fees.
Owner Portal Net Reservation Income reflects amounts allocated to the owner after fees and recognized through owner statement journal entries.
For a closer comparison, make sure the filters and reporting periods are aligned.
Q: Why would a canceled reservation still appear on an owner statement?
A canceled reservation will still appear on an owner statement if it has revenue, such as a cancellation charge or non-refundable amount. If a reservation has no revenue and is canceled, it is removed from the statement.
To exclude a canceled reservation, make sure its financials reflect $0 revenue.
Legacy Vrbo reservations may still show the full pre-cancellation amount after cancellation due to channel-specific behavior.
Q: Why is my owner statement showing the wrong amount after a payment issue was corrected?
This can happen if an Adjustment was created and then deleted.
To correct the owner statement:
Restore the deleted Adjustment.
Review the Adjustment details.
Confirm the Adjustment.
The owner statement will then reflect the corrected amount.
Q: Why is the payout amount different from the owner statement's Net Reservation Income for a Vrbo booking?
For Vrbo Partner reservations, the payout, reservation Net revenue, and owner statement Net Reservation Income can differ because they account for fees differently.
Vrbo payout: Vrbo pays the host the gross reservation amount minus the Hospitable service fee.
Reservation Net revenue: The Vrbo commission, typically 5%, is also deducted from the payout when calculating Net revenue:
Net revenue = payout − Vrbo commission
Owner statement: The Vrbo commission does not appear as a separate line. How it is handled depends on the commission agreement and who paid the commission versus who is responsible for it:
Owner paid Vrbo, but the manager is responsible → a reimbursement is added to the owner statement.
Manager paid Vrbo, but the owner is responsible → a host service fee is charged to the owner.
The payer and responsible party are the same → no compensation transaction is added.
The payout, reservation Net revenue, and owner statement Net Reservation Income can all show different amounts for the same Vrbo booking. Each reflects a different part of the reservation's financials.
Q: Why does a reservation appear on an owner statement for a different month?
Reservations are allocated to statements based on when each financial line is recognized, rather than only when the reservation occurred.
Each financial line, such as accommodation, cleaning, flat fees, or taxes, has a recognition type:
Pro-rated: The amount is split night by night. A stay spanning two months can therefore appear on both statements.
Check-in: The full amount is recognized in the check-in month.
Check-out: The full amount is recognized in the check-out month.
For example, for a June 28 → July 3 stay with pro-rated accommodation, the June 28–30 amounts appear on the June statement and the July 1–3 amounts appear on the July statement. A flat fee recognized at check-in would appear entirely on the June statement.
The ownership start date is a separate consideration. If the owner's ownership starts on July 1, the June statement will not include that owner's reservations, even if their recognition dates would otherwise place them there. To include earlier periods, update the ownership start date in the property's settings.
For the same financial line, the owner's revenue and matching commission should always be recognized on the same statement. For example, if accommodation revenue appears in June but its matching accommodation commission appears in July, contact Support and provide the reservation code.
Q: How can I configure statements so cleaning fees appear as a gross amount?
By default, Hospitable reports cleaning fees net on owner statements. This means the channel service fee attributed to the cleaning fee is deducted before the cleaning fee appears on the statement.
To report cleaning fees as a gross amount before channel service fees on future statements:
Create a new commission agreement.
Turn off Report net fees.
Apply the new commission agreement to future statements.
If the current month's statement is still a draft and has not been published, it may pick up the change automatically. This change cannot be applied to statements that have already been published.
When cleaning fees are reported gross, the channel service fee attributed to cleaning is no longer deducted from the cleaning fee. Make sure the commission agreement assigns the fee correctly to avoid over- or under-paying the owner.
Net reporting is recommended for most agencies because it reflects the amount the OTA paid out. Use gross reporting when the owner's reporting requirements specifically require cleaning fees before channel service fees.
The goal of Hospitable's Owner Statements feature is to automate the financial aspects of Reservations and Adjustments, so you don't have to spend hours crunching numbers at the end of every month.
⚠️ If you notice something that looks like a discrepancy on a published Statement:
Don't use a manual transaction to correct it. Hospitable will likely account for the difference automatically on the next Statement — adding a manual transaction could cause a double-count.
Check the next month's Statement (once it's generated) to see if the correction has been applied as an Adjustment.
Review the reservation's financial history in the Inbox to understand what changed and when.
In most cases, what appears to be a discrepancy is simply a timing difference — the updated financials will appear on the next Statement automatically.