Owner Statements and Invoices are generated automatically for you, and are designed to ensure that property managers and co-hosts take into account every dollar earned or refunded during that month. Hospitable determines which month a Reservation is displayed on based on your Revenue Recognition preferences, as defined in your Reservation Commission.
Reservations appear based on Revenue Recognition
There are three Revenue Recognition options available, and your Commission can be recognised differently from your Reservation Fees.
Prorated per night: The reservation could show on multiple months if the reservation took place across multiple months.
Check-in date: The relevant financials would show on the statement month that the check-in date occurred.
Checkout date: The relevant financials would show on the statement month that the check-out date occurred.
📖 Read more about Revenue Recognition options in our help article: Recognizing revenue on Owner Statements.
Why do some Reservations or Adjustments appear on a different month's Statement?
Published Statements and Invoices are never retroactively changed. Once you publish a Statement, it becomes a permanent financial record.
However, there are certain scenarios in which reservation financials are updated after a Statement has been published. When this happens, Hospitable automatically accounts for the updated amounts on the next unpublished Statement — no action is required from you.
Common reasons financials update after publishing:
A guest alters their reservation (extends, shortens, or changes dates) after the relevant Statement was published
A refund or resolution is processed (e.g., an Airbnb Resolution or a Direct ad-hoc refund)
A booking platform updates pricing or fees after the original reservation was recorded
A cancellation occurs after the Statement covering the original booking was published
How this works in practice:
Let's say you recognize revenue on the check-in date, and a guest books your property from March 28 – April 3.
On April 1, you publish your March Statement — it includes the original reservation financials
On April 2, the guest extends their stay by one extra night
Because the March Statement is already published, the additional revenue from the extension will automatically appear on the April Statement
This same logic applies to Adjustments. For example, if an Airbnb Resolution is processed several weeks after checkout, and the relevant Statement has already been published, the Resolution amount will appear on the next Statement — whether it's additional revenue or a refund.
You don't need to do anything when this happens — Hospitable handles it automatically. The next Statement will include all updated financials so your records stay accurate.
Missing Reservations and Statements
Missing Reservations:
Check if an agreement is assigned to the property. Assigning an agreement links the reservations to the owner's statements:
Go to Operations > Owner management > Properties
Go to the Details section for the property.
Add an agreement period and select the appropriate agreement.
Missing Statements:
No owner statement is generated for a month if there are no check-ins during that period. For example, if a property has no reservations with check-in dates in November, no November statement will be generated—this applies even if reservation commissions are set up for the property.
Similarly, when financial agreements only recognize income upon guest checkout, statements appear in the month of checkout rather than during the stay's occurrence.
Adjustments were previously presented as a standalone section on Owner Statements, but this has changed.
You will see Adjustments on the statement until it's published; after this, you can find the Adjustment revenue or expense under the category you indicated when processing it.
📖 Read more about Adjustments in our help article: Processing Adjustments for Owner Statements or Invoices
Note: Hospitable syncs Airbnb Resolutions with Adjustments once every 24 hours.
Frequently Asked Questions
Q: A reservation on my published Statement shows different amounts than what I see on the booking platform. Is this an error?
Not necessarily. If the reservation was altered, refunded, or updated after your Statement was published, the original amounts remain on the published Statement. The corrected amounts will appear automatically on the next Statement.
Q: Can I edit a published Statement to reflect updated financials?
No. Published Statements are permanent records and cannot be modified. Any updates will be accounted for on the next unpublished Statement automatically.
Q: I see a negative amount for a reservation on this month's Statement. What does that mean?
A negative amount (a reversal) means that the original financials for that reservation were recorded on a previous Statement, and something has since changed — for example, a partial refund or a reservation alteration that reduced the total. The negative entry corrects the overall balance across your Statements.
Q: Do I need to process these Adjustments manually?
Automated Adjustments (like Airbnb Resolutions or financial updates from reservation changes) appear automatically. However, you may need to classify them — Hospitable uses AI to suggest what the adjustment was for, and you can accept, modify, or convert the suggestion. See: Processing Adjustments for Owner Statements or Invoices.
The goal of Hospitable's Owner Statements feature is to automate the financial aspects of Reservations and Adjustments, so you don't have to spend hours crunching numbers at the end of every month.
⚠️ If you notice something that looks like a discrepancy on a published Statement:
Don't use a manual transaction to correct it. Hospitable will likely account for the difference automatically on the next Statement — adding a manual transaction could cause a double-count.
Check the next month's Statement (once it's generated) to see if the correction has been applied as an Adjustment.
Review the reservation's financial history in the Inbox to understand what changed and when.
In most cases, what appears to be a discrepancy is simply a timing difference — the updated financials will appear on the next Statement automatically.