Adjustments represent any money exchange between the host and the guest that are not a part of the reservation or reservation alterations. Adjustments include Airbnb Resolutions and Direct ad-hoc charges.
In the context of Owner Statements or Invoices, it's important to know what exactly an Adjustment is for, so we know how to apply your commission to the adjustment.
When you are reviewing a Statement or Invoice, any relevant Adjustments will be displayed. Hospitable uses AI to suggest what the adjustment was likely for, by reviewing the conversation with the guest, checking against common property fees and more. You can accept Hospitable's suggestion, adjust it or turn it into a transaction (which can be credited or expensed to the owner).
To process your adjustments:
Locate the Adjustments
All Adjustments: Go to Operations > Owner Statements > Adjustments to see a list of all unprocessed Adjustments.
Adjustments relevant to a particular Statement or Invoice: Go to Operations > Owner Statements > Statements and selecting a Statement or Invoice.
Click into any Adjustment, review the suggestions and Apply them or adjust to meet your needs.
Select the category dropdown to change the category
Click + Add Classification to add an additional financial category
Or, convert it to a Transaction so the full value can be expensed or credited to the Owner.
Deleting Adjustments
If you've already accounted for an adjustment in your statement or invoice in another way, you can delete it.
Important to know
Adjustments can only be deleted while the statement or invoice is still in draft
Once the statement or invoice is published, adjustments are locked and can no longer be deleted
Recovering Deleted Adjustments
Deleted adjustments are shown on a separate "Deleted" tab on the adjustments page.
Navigate to that section (Operations > My Business > Adjustments > Deleted) and click on the purple 'Restore' button to recover a deleted adjustment.
When restored, the adjustment will be shown on the earliest unpublished statement.
📖 Read more about how Adjustments show on Statements or Invoices in the help article: Understanding Reservations and Adjustments on Owner Statements and Invoices
Note: Hospitable syncs Airbnb Resolutions with Adjustments once every 24 hours.