Our Policy
Hospitable subscriptions — both monthly and annual — are non-refundable. When you subscribe, you are paying for access to the platform for the duration of your billing period (month or year). This applies to:
Monthly subscription charges
Annual subscription charges
Plan upgrades
Cancelling your subscription does not entitle you to a prorated refund for the remaining days or months in your current billing period.
Hospitable is a technical software product that depends on third-party booking platforms and connected integrations to operate correctly. Because of this complexity, subscription fees are nonrefundable.
This article explains our standard refund policy and how we support hosts when something goes wrong.
Are Hospitable Subscriptions Refundable?
Hospitable subscription fees are nonrefundable.
This includes:
Partial billing periods
Unused time
Charges for periods when the product was not actively used
Previously paid invoices
Subscription Fees Are Not Refunded For Unused Time
Cancelling a subscription prevents future charges, but does not refund the current billing period.
Pausing a subscription delays future charges, but does not refund the current billing period.
Annual plans cannot be cancelled mid-term. Cancellations will take effect at the end of the annual term. Learn more about cancellation and pausing here.
How Billing Periods Work
Your subscription payment applies to the entire upcoming billing period.
For example:
Monthly subscription plan:
If your monthly plan is billed on January 1st, your subscription covers all of January.
If you cancel your subscription on January 10th, you will continue to have full access through the end of January.
No portion of the January charge is refunded.
Annual subscription plan:
If your annual plan is billed on January 1st, your subscription covers the entire year.
If you cancel your subscription in July (for example), you will continue to have full access through the end of the year.
No portion of the annual charge is refunded.
This applies regardless of when you cancel within the billing period.
How To Cancel or Pause Your Subscription
To cancel or pause:
Go to Settings ⚙️
Select Plans & billing
Click Cancel anytime
Complete the full pause/cancellation flow until you see a confirmation message
Learn more about cancellation and pausing here.
Common Scenarios And FAQs
Something unexpected happened on my account, and I need to be reimbursed
If you believe something did not work as expected, please contact our support team with details about what occurred.
This includes:
What you observed
When it happened
Any relevant screenshots or account details
Our team will review the situation and help determine the appropriate next steps. You can reach us at [email protected], or by starting a support chat from your account.
I forgot to cancel and was charged for a new period
Unfortunately, charges that were processed because a cancellation was not completed before the billing date are not refundable. We recommend cancelling and disabling auto-renewal well before your next billing date to avoid this.
I didn't mean to renew my annual plan
Annual plans auto-renew at the end of the 12-month term. To prevent renewal, cancel before your renewal date. Once the renewal charge has processed, it is non-refundable.
I was charged but I already removed my properties
Removing or muting properties does not cancel your subscription. You will continue to be billed until you explicitly cancel. See Cancel or Pause Your Hospitable Subscription for how to cancel.
"I was charged the wrong amount" or "I see a duplicate charge"
If you believe there is a genuine billing error (wrong amount, duplicate charge, charge after your billing period ended), contact support with your account details and a description of the issue. We review all billing error reports.
While our general policy is non-refundable subscriptions, if you believe you were charged in error — such as a duplicate charge or a charge after your subscription fully ended — please contact our support team. We review these cases individually.
Important context to know
Hospitable’s functionality depends on:
Third-party booking platforms
Active integrations
User-managed settings and configurations
Like most software products, Hospitable operates under limitations of warranty, as outlined in our Subscription agreement.