Hospitable subscriptions provide access to the platform for the duration of your billing period. Whether you're on a monthly or annual plan, subscription charges are generally non-refundable once they have been processed.
This article explains our refund policy, how billing periods work, and the steps to take if you believe you've been charged incorrectly.
At a Glance
Subscription charges are generally non-refundable.
Canceling or pausing your subscription prevents future billing but does not refund your current billing period.
Monthly and annual subscriptions remain active until the end of the current billing period or subscription term.
If you believe you were charged in error, contact Hospitable Support so we can review your account.
Our Refund Policy
Hospitable subscriptions are generally non-refundable.
This policy applies to:
Monthly subscription charges
Annual subscription charges
Plan upgrades
Partial billing periods
Unused subscription time
Previously paid invoices
Once your subscription renews, you'll continue to have access to Hospitable until the end of your current billing period, even if you cancel before it ends.
How Billing Periods Work
Your subscription payment covers access to Hospitable for the upcoming billing period.
Subscription | If you cancel | You'll continue to have access until |
Monthly | At any time during the month | The end of your current monthly billing period |
Annual | At any time during the year | The end of your current annual subscription term |
For example:
If your monthly subscription renews on January 1 and you cancel on January 10, you'll continue to have access until January 31.
If your annual subscription renews on January 1 and you cancel in July, you'll continue to have access until the end of your annual subscription term.
No portion of your current billing period is refunded.
Cancel or Pause Your Subscription
You can cancel or pause your subscription at any time to prevent future charges.
To cancel or pause your subscription:
Go to Settings.
Select Plans & Billing.
Click Cancel anytime.
Complete the cancellation or pause flow until you receive a confirmation message.
Canceling or pausing your subscription affects future billing only. It does not refund your current billing period.
The Plans & Billing page in Hospitable with the Cancel anytime button option.
Common Billing Scenarios
I Forgot to Cancel Before My Subscription Renewed
If your subscription renews before you complete the cancellation process, the renewal charge is generally non-refundable.
To avoid future renewals, cancel your subscription before your next billing date.
I Didn't Mean to Renew My Annual Plan
Annual subscriptions automatically renew at the end of the subscription term unless canceled beforehand.
If the renewal charge has already been processed, it is generally non-refundable.
I Removed or Muted My Properties but Was Still Charged
Removing or muting properties does not cancel your Hospitable subscription.
Your subscription remains active until you cancel it through your account settings.
If you use Dynamic Pricing, muting a property also does not automatically disable Dynamic Pricing.
If you no longer want to be billed for Dynamic Pricing on a property:
Open the property's settings.
Navigate to Dynamic Pricing.
Disconnect or disable the Dynamic Pricing provider.
If you believe Dynamic Pricing should not have been active, contact Support so we can review your account history.
I Was Charged the Wrong Amount or I See a Duplicate Charge
If you believe you've been charged incorrectly, contact Hospitable Support.
Examples include:
Duplicate charges
An incorrect billing amount
A charge after your subscription should have ended
When contacting Support, include:
Your account email address
The invoice or billing date
A description of the issue
Any relevant screenshots
We'll review your account and determine the appropriate next steps.
Hospitable Experienced an Outage During My Billing Period
If you experienced an issue during a known platform incident, contact Support and include:
The dates you experienced the issue
How the issue affected your account
Any relevant reservation codes or screenshots
While subscription charges are generally non-refundable, we review these situations individually.
For ongoing outages check: Hospitable Status Page
Need Help With a Billing Issue?
If you believe something didn't work as expected or you have questions about a charge, our Support team is here to help.
When contacting Support, include:
Your account email address
The invoice or billing date
A description of what happened
Any relevant screenshots or supporting information
Providing these details helps us investigate your request more quickly.
Frequently Asked Questions
Are Hospitable subscriptions refundable?
No. Subscription charges are generally non-refundable once they have been processed.
Can I receive a prorated refund if I cancel early?
No. Your subscription remains active until the end of your current billing period, but unused time is not refunded.
What happens when I cancel my subscription?
Canceling your subscription prevents future renewals. You'll continue to have access until the end of your current billing period.
Can I pause my subscription instead?
Yes. Pausing your subscription delays future billing but does not refund your current billing period.
What if I believe my charge is incorrect?
Contact Hospitable Support with your account details and information about the charge. We'll review your account and investigate the issue.
How do I contact Hospitable Support?
You can contact Support by:
Starting a conversation through the in-app chat
Emailing [email protected]
Please include your account information and any relevant screenshots to help us investigate your request.