If circumstances change, you can cancel your Hospitable subscription at any time. In certain situations, you may also be eligible to pause your subscription rather than cancel.
Cancellation and pause options vary depending on your plan type, billing status, and account standing.
This article explains:
How cancellation works (monthly and annual plans)
Annual plan commitment rules
Who is eligible for a subscription pause
What happens to your account after cancellation or pause
Important limitations and edge cases
How to Cancel Your Subscription
Monthly Plans
Monthly plans can be canceled by going to Settings ⚙️ → Plans & billing → Cancel anytime. You must proceed through the entire cancellation flow (until the cancellation is confirmed).
If you are on a monthly plan:
Your subscription remains active until the end of your current billing period. Your subscription remains fully active until that date.
You will not be charged again after that date.
Muting, freezing, or unlisting properties does NOT stop subscription billing. You must explicitly cancel your subscription to stop charges.
How to Cancel
Go to Settings ⚙️ → Plans & billing.
Scroll to Cancel anytime.
Complete the cancellation flow.
Click Confirm & Cancel.
Note: If you choose to speak with support during the flow, this opens a support chat but does not automatically cancel your subscription.
If your payment has failed and your current invoice remains unpaid, you will need to reach out to Support to cancel.
Annual Plans (12-Month Commitment)
Annual subscriptions are a 12-month commitment.
Annual plans cannot be cancelled mid-term.
Cancellation requests take effect at the end of the 12-month billing term.
No refunds are issued for unused time.
To cancel your annual plan, reach out to Support or your sales contact.
Pause Your Subscription (Monthly subscriptions only)
In some cases, you may be offered the option to pause your subscription instead of cancelling. A pause temporarily suspends your subscription for a limited period.
Who Is Eligible for a Pause?
You will only see the pause option if you select an eligible cancellation reason in the flow.
Eligible Reasons
Off-season
Selling property
Renting long-term / switching to mid- or long-term rentals
Hiring a property manager
You Are Not Eligible to Pause If:
You are on a Legacy plan
You are on an annual plan
You paused recently
Your account has a failed payment or unpaid invoice (in dunning)
You are cancelling for another reason
How the Pause Works
Go to Settings ⚙️ → Plans & billing → Cancel anytime.
Complete the cancellation flow.
If eligible, select Pause subscription.
Pause details:
Pauses are limited in term; you can select your pause duration from a dropdown list during the pausing flow
Email notifications are sent about the pause and resumption
If plans change, you can resume at any time during the pause period
At the end of the pause period, your subscription automatically resumes.
What Happens After Cancellation or During a Pause
Once your subscription ends (or while paused), your account will become inactive. You will not be able to manage your properties or reservations while in this state.
After cancellation, you may log in to your account to resume or resubscribe at any time
Cancelling or pausing does NOT delete your account or stored settings. We keep your details saved, so when you're ready to return, you can pick up where you left off.
Important Limitations
Secondary users cannot manage subscriptions
Subscriptions cannot be managed in the mobile app
To cancel or pause on mobile, use a mobile browser
Annual plans cannot be cancelled mid-term
Having trouble cancelling?
Having trouble cancelling? If you're unable to cancel through the self-serve flow, here are the most common reasons:
Unpaid invoices/failed payments: If your recent payment failed and you have an outstanding unpaid invoice, you may not be able to cancel through self-serve. Contact support to void your invoice and cancel. Alternatively, if we cannot collect payment, your subscription will automatically cancel after 5 days.
You're a secondary user or want to cancel from a different email address: Only the primary account user can cancel a subscription. If you do not see the option to cancel and you are a secondary user, the primary account owner will need to issue the cancellation. For security reasons, secondary users or unverified users cannot cancel subscriptions.
If none of the above apply, contact support for assistance.
FAQ
Can I cancel my annual plan early?
Can I cancel my annual plan early?
No. Annual plans are a 12-month commitment. Cancellation takes effect at the end of the annual term.
When does billing stop on a monthly plan?
When does billing stop on a monthly plan?
Once you cancel, we will not charge you again. You'll keep access to your account until the end of your current billing period.
Does muting or unlisting a property stop billing?
Does muting or unlisting a property stop billing?
No. Muting prevents a property from being assessed as an active property on your invoice, but you must cancel your subscription to stop all charges.
Can I pause instead of cancel?
Can I pause instead of cancel?
Only if:
You select an eligible reason
You are not on a Legacy plan
You have no unpaid invoices
You have not paused recently
You are on a monthly plan
How long can I pause my subscription?
How long can I pause my subscription?
Currently, subscription pauses are available for up to 4 months. This duration is subject to change.
What happens after a pause ends?
What happens after a pause ends?
Your subscription automatically resumes and billing restarts.
Will my account be deleted if I cancel?
Will my account be deleted if I cancel?
No. Your account and settings remain saved.
How do I delete my account?
How do I delete my account?
Cancelling your subscription is not the same as deleting your account. Here's the difference:
Cancellation
What happens: Subscription ends at billing cycle end; account remains accessible in read-only mode.
Reversible? Yes — you can resubscribe anytime.
How to cancel: The primary Hospitable user should go to Settings → Plans & Billing → Your Plan → scroll down to Cancel anytime.
Account & Data Deletion
What happens: All account data is permanently removed from our servers.
Reversible? No — this is permanent and cannot be undone.
How to delete: Contact support with a deletion request.
⚠️ Please note: Deleting your account is permanent and cannot be undone. Once an account is deleted, it cannot be restored. You will not be able to use the same email address with any Hospitable account in the future — including as a secondary user.
Before You Proceed
Please confirm which action you want to take:
Delete Account
Permanently deletes your account and all associated data
Cannot be reversed
Your email address cannot be reused with any Hospitable account
Cancel Subscription Only
Stops billing and disables features
Keeps your account accessible in read-only mode
Your email remains usable
Transfer My Email to Another Account
If you want to use your email address on a different Hospitable account, do not request account deletion.
Deleting your account will permanently block your email from being used on any Hospitable account.
Instead, contact support to request an email transfer or account migration.
Can I manage subscriptions from the mobile app?
Can I manage subscriptions from the mobile app?
No. Due to app store restrictions, you must use either a desktop/laptop, or the browser on your mobile phone, to make changes to your subscription. You cannot cancel or pause your subscription from the app itself.
I canceled my subscription; can I get a refund?
I canceled my subscription; can I get a refund?
Hospitable subscriptions are prepaid and non-refundable. When you cancel, your subscription remains active until the end of your current billing period — you won't be charged again, but no partial refund is issued for remaining time.
Key points:
Cancellation takes effect at the end of your current billing cycle. You retain full access to your account features until that date.
No prorated refunds are issued for unused time on your current cycle.