When a guest books through your Direct site, the currency they see and the currency you receive depends on your property settings, your payment plan, and your payout method. This article explains how currency works on Direct, what to expect across different plans, and how to resolve common currency issues.
How Currency Works on Direct
Property Currency
Every property in Hospitable has a property currency — this is the currency used to display your nightly rates, fees, and total pricing to guests on your Direct site.
You set the property currency when you configure your property. It determines:
The currency shown to guests during booking
The currency used for payment collection
The currency for any upsells or security deposits
The currency you are paid out in
Your property currency is set at the property level, not at the account level. If you manage properties in different countries, each property can have its own currency.
No Currency Conversion on Payout
When Hospitable is the Merchant of Record (Direct Premium, upsells, Vrbo), the currency the guest pays in is the same currency you receive in your payout. Hospitable does not convert to a different currency on settlement.
This means your property currency and your payout method currency must match. If your property is priced in GBP, your payout method for that property must also be in GBP.
The currency for upsells must match the currency of the payout method scoped to that upsell. Make sure your payout method is set up in the same currency as your property.
Direct Basic vs. Direct Premium
How currency is handled depends on which Direct plan you're using.
Direct Basic (Stripe)
Direct Basic uses Stripe for payment processing. Payments are processed through your own Stripe account.
Guests are charged in your property currency.
Your Stripe account settings determine how payouts are handled.
Direct Basic is available wherever Stripe is supported — this covers a wide range of countries and currencies.
Stripe's fees and payout behavior are managed by Stripe, not by Hospitable. Check Stripe's pricing page and your Stripe dashboard for details.
Direct Premium
Direct Premium uses Adyen as its payment processor, with Hospitable as the Merchant of Record.
Guests are charged in your property currency.
You are paid out in the same currency — no conversion occurs.
Direct Premium is currently available in the United States, United Kingdom, and Australia.
Your payout method must be in the same currency as your property.
Payout Country | Currency |
United States | USD |
United Kingdom | GBP |
Australia | AUD |
Managing Currency for Multiple Properties
If you manage properties across different countries or regions, each property can be configured with its own currency. Here's what to keep in mind:
Each property's currency is independent. You can have one property priced in USD, another in GBP, and another in AUD — all within the same Hospitable account.
Your payout method must be in the same currency as the property. Ensure your connected bank account matches the property currency.
Upsells follow the property currency. Any upsells you configure are displayed and charged in the same currency as the property, and must match the payout method currency.
Security deposits also use the property currency. The deposit amount shown to the guest and the amount collected will be in the property's currency.
Changing Your Property Currency
You can update the currency for a property in your Hospitable dashboard:
Go to Properties → select the property you want to update.
Navigate to the Pricing section.
Update the Currency setting to your desired currency.
Save your changes.
Changing your property currency in Hospitable updates the currency for your Direct site only. It does not change the currency on your Airbnb, Vrbo, or Booking.com listings — those are managed on each platform separately.
Important considerations when changing currency:
Existing reservations will not be affected — they remain in the currency that was active at the time of booking.
Future reservations will use the new currency.
Make sure your payout method is in the same currency as the new property currency.
If you have active upsells or security deposits, verify they still make sense in the new currency amount.
Supported Currencies
The currencies available to you depend on your Direct plan:
Direct Basic (Stripe): Supports a wide range of currencies — generally any currency supported by Stripe in your country. Common currencies include USD, EUR, GBP, AUD, CAD, and many more.
Direct Premium: Currently supports USD, GBP, and AUD, matching the available payout countries.
For accepted payment methods and any card-brand-specific currency restrictions, see Accepted Payment Methods.
Troubleshooting Common Currency Issues
Guest Was Charged in a Different Currency Than Expected
If a guest reports being charged in a currency that doesn't match what they saw on your Direct site:
Check your property currency. Go to Properties → select the property → Pricing and confirm the currency is set correctly.
Check the guest's bank. Some banks automatically convert charges to the cardholder's local currency (called dynamic currency conversion). This is handled by the guest's bank, not by Hospitable.
Verify the reservation details. Open the reservation in your Inbox and confirm what currency the booking was recorded in.
If the property currency is correct and the guest's bank performed the conversion, let the guest know the charge was made in your property currency and their bank converted it.
Unable to Select Automatic Security Deposits Due to Currency
Automatic security deposits on Direct Premium are currently supported in USD, GBP, and AUD only. If your property uses a different currency:
Confirm your property currency under Properties → Pricing.
If the property currency is not USD, GBP, or AUD, automatic security deposit collection is not available for that property at this time.
You can still display a deposit amount on your listing for informational purposes, but automatic collection will not be enabled.
Payout Amount Doesn't Match the Booking Total
If the amount deposited into your bank account is different from the booking total shown in Hospitable:
Check for processing fees. Payment processor fees and any applicable Hospitable fees are deducted before payout.
Review the payout breakdown. Open the reservation in your Inbox and check the payout details for a line-by-line breakdown of charges, fees, and the net payout amount.
If the discrepancy is larger than expected, contact Hospitable support with the reservation ID for a detailed reconciliation.
Property Currency Doesn't Match Listing Currency on Other Platforms
Changing your property currency in Hospitable only affects your Direct site. Your listings on Airbnb, Vrbo, and Booking.com maintain their own currency settings.
If you need to align currencies across platforms, update the currency on each platform separately.
Keep in mind that Hospitable syncs pricing amounts but does not convert currencies across platforms.
If your Direct site currency differs from your OTA listing currencies, this is expected — each channel operates independently.
Frequently Asked Questions
Can I charge guests in their local currency?
Guests are charged in your property currency, not their local currency. The guest's bank may convert the charge to their local currency on their statement — this is handled by the guest's bank, not by Hospitable.
Does Hospitable convert currencies?
No. When Hospitable is the Merchant of Record (Direct Premium, upsells, Vrbo), the currency the guest pays in is the same currency the host is paid out in. No currency conversion occurs.
Will changing my property currency affect existing reservations?
No. Existing reservations remain in the currency that was active at the time of booking. Only future reservations will use the updated currency.
I have properties in multiple countries — do I need multiple bank accounts?
If you are on Direct Premium, your payout method must match the property currency. If you have properties in different currencies, you will need a payout method in each corresponding currency.
Why can't I enable security deposits for my property?
Automatic security deposits on Direct require the property currency to be in a supported currency (currently USD, GBP, or AUD for Direct Premium). If your property uses a different currency, this feature is not available yet.