Who is this article for?
This article is for guests who booked a Vrbo reservation with a host using Hospitable. It does not apply to hosts, direct bookings, Airbnb reservations, or Booking.com reservations.
When you book a reservation on Vrbo, you may see a charge from “Hospitable” on your bank or credit card statement. This is expected for some listings.
This article explains why Hospitable may appear on your statement, how your payment is processed, and what communications you may receive.
Why Your Payment Is Processed by Hospitable
If you booked through Vrbo but see “Hospitable” on your statement, it means your host uses professional property management software to manage their listings and payments.
Hospitable is one of Vrbo’s approved integration partners that hosts use to securely process guest payments.
This means:
Your reservation was made on Vrbo
Your host uses Hospitable to manage bookings and payments
Your payment is processed securely by Hospitable on behalf of the host
As a result, you may:
See “Hospitable” listed on your bank or card statement
Receive payment-related emails from Hospitable
Why You May See Two Separate Charges
When booking a Vrbo reservation with a professional host, charges are split between the host and Vrbo.
You will typically see:
One charge from Hospitable for the reservation total (nightly rate, cleaning fees, taxes, etc.)
One charge from Vrbo for their service fee
🚨 Seeing two separate charges is expected and does not indicate a duplicate payment.
The total amount charged is the amount you saw during the booking flow! You will not be charged more than what you agreed to.
Is Hospitable Secure?
Yes. Hospitable is a PCI-compliant payment provider that follows strict security standards.
This means:
Your payment information is securely processed
Your card details are tokenized (stored in a secure, encrypted format)
Sensitive payment data is not shared with your host
🚨 Your host cannot see, access, or store your full credit card details.
What Emails or Receipts to Expect
If your host uses Hospitable for payments, you may receive:
Payment receipts
Refund confirmations
Notifications about upcoming or completed charges
🚨 These emails are legitimate and related to your Vrbo reservation.
Summary
If you see “Hospitable” on your statement after booking through Vrbo:
Your host is using approved property management software
Hospitable is securely processing the reservation payment on the host’s behalf
You may see separate charges from Hospitable and Vrbo
Your payment information remains secure
This setup is standard for many professionally managed Vrbo listings.