If you booked a property on Vrbo and see a charge from Hospitable on your bank or credit card statement, this is expected for some professionally managed listings.
When a host uses Hospitable to manage their Vrbo reservations, Hospitable may process reservation payments on the host's behalf. This article explains why Hospitable appears on your statement, why you may see multiple charges, and what emails and payment documents you can expect to receive.
Why Your Payment Is Processed by Hospitable
Some Vrbo hosts use Hospitable to manage reservations and payments for their properties.
When you book one of these properties:
Your reservation is made through Vrbo
Your host manages the property through Hospitable
Hospitable processes the reservation payment on the host's behalf
As a result, you may:
See a charge from Hospitable on your bank or credit card statement
Receive payment-related emails from Hospitable
Access payment receipts and reservation documents provided by Hospitable
This is a normal part of the booking process for supported Vrbo listings.
Why You May See Two Charges
For some Vrbo reservations, charges are collected separately.
You may see:
A charge from Hospitable for the reservation amount
A charge from Vrbo for the traveler service fee
The Hospitable charge may include:
Accommodation charges
Cleaning fees
Taxes
Other applicable reservation fees
The Vrbo charge is for the traveler service fee collected by Vrbo.
Both charges relate to the same reservation.
Seeing separate charges from Hospitable and Vrbo does not mean you were charged twice. Both charges are part of the total amount shown during checkout.
How to Identify the Hospitable Charge
Charges processed by Hospitable include a reservation reference that helps identify the booking.
For example:
Hospitable VRBO-A1B2C3
You can compare this reference to your reservation information if you are reviewing your bank or card statement.
Is My Payment Secure?
Yes. Hospitable uses industry-standard security measures to process payments on behalf of hosts.
Your payment information is handled securely and your host cannot access your full credit card details.
Emails You May Receive
If your reservation payment is processed by Hospitable, you may receive emails related to your reservation and payments.
These may include:
Booking confirmations
Booking cancellation confirmations
Refund confirmations
Payment reminders
Payment receipts
These emails are sent from a hospitable.com domain and relate to your Vrbo reservation.
A booking confirmation email sent by Hospitable for a Vrbo reservation
Receipts and Reservation Documents
Payment-related documents are available through the Guest Portal payment page.
Depending on your reservation, you may be able to download:
A reservation summary
Payment receipts
Refund receipts
These documents can help you verify charges and maintain records of your reservation.
The Guest Portal payment page showing downloadable reservation summaries and payment receipts
Refunds
If a reservation is cancelled and a refund is approved, the refund is returned to the original payment method used for the reservation.
The time required for a refund to appear depends on your bank or card issuer.
If your reservation included a Vrbo traveler service fee, that portion may be handled separately by Vrbo according to Vrbo's policies.
Questions about the Vrbo traveler service fee should be directed to Vrbo Support.
Frequently Asked Questions
Why does my bank statement show "Hospitable" instead of "Vrbo"?
Hospitable processes reservation payments on behalf of some Vrbo hosts. When this applies, the reservation charge appears as a Hospitable transaction on your statement.
Why do I see two charges for one reservation?
One charge is for the reservation amount and is processed by Hospitable. The second charge is the Vrbo traveler service fee collected by Vrbo.
Both charges relate to the same reservation.
Was I charged twice?
No. Separate charges from Hospitable and Vrbo are expected for some reservations and do not indicate duplicate billing.
How can I find my receipt?
You can download available reservation summaries, payment receipts, and refund receipts from the Guest Portal payment page.
Is the Hospitable charge legitimate?
If you booked a Vrbo property managed through Hospitable, a charge from Hospitable is expected and relates to your reservation.
You can verify the reservation reference included in the statement descriptor.
When will I receive my refund?
Refund timing depends on your bank or card issuer after the refund has been processed.
If you have questions about the status of a refund, contact the host or Support.
Who should I contact about the Vrbo traveler service fee?
Questions about traveler service fees charged by Vrbo should be directed to Vrbo Support.
Do I need a Hospitable account?
No. Guests book through Vrbo and do not need a Hospitable account to make or manage a reservation.