Why Verification Is Required
KYC verification is a regulatory requirement. Adyen and Plaid must confirm that the account you are adding belongs to you and is eligible to receive payouts. This check runs automatically when you add a bank account in Settings > Payments and Payouts. You cannot skip or defer it.
This Account Can't Be Added
This error means Plaid was unable to verify the account with Adyen's requirements. The most common causes are:
The account type is not supported. Adyen requires a standard checking or savings account.
The account details do not match. The name on the bank account must match the name on your Hospitable account exactly as it appears.
Connection Could Not Be Completed, or Plaid Window Closes Without Finishing
This is a connection error, not a verification failure. Close the window and try again from Settings, then Payments and Payouts, then Bank Accounts. Allow pop-ups in your browser and try a different browser if the issue repeats. If the Plaid window opens but freezes or closes immediately, clearing your browser cache and disabling extensions resolves this in most cases.
Adding a Payout Account for a Teammate
Teammate payout accounts go through the same Plaid verification process as your own, but they're set up separately — and by the teammate themselves, not by you.
After you invite a teammate from Operations → Teammates, they'll receive an invitation to the Teammate Portal. Once they accept, they can sign in at tasks.hospitable.com/login and add their bank account from the Earnings (payout setup) section of their portal. The flow mirrors the Plaid verification used for host payout methods.
If a teammate's payout account isn't showing up or can't be added, check that:
The teammate has accepted their invitation and successfully logged into the Teammate Portal.
They're adding a supported account type (a standard checking/deposit account at a supported bank, open and in their name).
They're completing the setup from their own Teammate Portal login — hosts cannot add or edit a teammate's payout method on their behalf.
If the Error Persists
If verification fails and the account is a standard checking or savings account, Adyen may prompt you to upload a bank document manually instead. Accepted documents include a bank statement, a deposit ticket or form, a screenshot of your online banking environment, or an official letter from your bank. The document must show your account holder name, your account number, and a date within the last 12 months. See Supported Bank Documents for more information.
If you are not prompted to upload manually, or the upload also fails, contact Hospitable Support with the account type, bank name, and a screenshot of the exact error message. Do not include your full account number — the last four digits are sufficient.