Before Hospitable can send payouts, every payout bank account must be verified. This verification is required for compliance (Know Your Customer, or KYC) and is completed securely through our payment provider.
If you're verifying your own bank account, you can complete the process yourself in Hospitable.
If the payout should be sent to someone else's bank account, such as a property owner, you can begin the setup and then send them a secure verification link to complete the remaining steps.
Before You Start
Before verifying a bank account:
The bank account must already be added in Settings → Payments & Payouts.
The account holder must complete identity verification before payouts can be released.
You can continue accepting bookings while verification is in progress, but payouts will be held until verification is complete.
Check before you start:
Supported countries: Direct Premium payouts are only available for bank accounts in the United States (including Puerto Rico and US Virgin Islands), United Kingdom (including Jersey and Isle of Man), and Australia. If your bank account is in another country, see Set Up a Bank Account for Direct Bookings for the Direct Basic alternative.
Choose the Correct Verification Flow
Use the workflow that matches your situation.
If... | Follow this workflow |
You're verifying your own bank account | Complete the verification yourself in Hospitable. |
You're adding a bank account that belongs to someone else | Start the setup, then send the verification link to the account holder so they can complete verification. |
Verify Your Own Bank Account
To verify your own payout bank account:
Go to Settings → Payments & Payouts.
Locate the bank account.
Click ⋮ → Verify payout method.
Complete the verification form.
Submit the required information.
Verification begins immediately after submission.
Verify a Bank Account That Belongs to Someone Else
If payouts should be sent to another person's bank account, such as a property owner, you can start the setup before asking them to complete verification.
Go to Settings → Payments & Payouts.
Click Add bank account.
Enter the information you know.
Click Finish.
After completing these steps, Hospitable generates a secure verification link.
You can then:
Copy the verification link, or
Send the verification invitation directly from Hospitable.
The account holder uses the link to:
Complete identity verification (KYC).
Enter any remaining information.
Finish connecting the bank account.
Identity verification requires personal or business information and supporting documents for the bank account holder. To help ensure the required information is accurate and complete, we recommend sending the verification link to the account owner so they can complete the process themselves.
The Payments & Payouts page displaying the options to copy a verification link or send a verification invitation.
Select the Correct Business Setup
At the beginning of the verification process, you'll be asked to choose the business setup that best matches the bank account you're verifying.
Options include:
Individual
Sole proprietorship
Company
Partnership or association
Trust (Australia only)
Choose the option that accurately reflects both the legal structure of the account holder and the bank account being verified.
Selecting the wrong business setup will cause verification to fail — and if you change it after you've started, your entire submission resets and you'll need to re-enter all details and re-upload all documents from scratch.
For example:
Choose Individual if the bank account is in a person's name and they aren't operating as a registered sole proprietor.
Choose Sole proprietorship if the account belongs to a registered sole proprietor.
Choose Company if the bank account belongs to a registered business entity, such as an LLC or corporation.
Choose Partnership or association if the account belongs to a partnership or association.
Choose Trust if the bank account is held by a trust or superannuation fund, including SMSFs. This option is only available for Australian bank accounts.
If you need to change your business setup after starting verification, you can — but the change will reset your entire submission:
Open the verification page.
In the Set up your account section, select the edit (✏️) icon next to your current business setup.
Choose the correct business setup.
Continue with the verification process.
Changing your business setup resets all verification progress. Any documents uploaded and information entered under the previous setup cannot be carried over — you will need to start the verification form from the beginning under the new setup. Choose the correct setup before you start to avoid this.
The verification screen asking the user to choose between Individual, Sole proprietorship, Company, or Partnership or association.
The verification setup page highlighting the edit icon used to change the selected business setup before completing verification.
Verification Methods
Hospitable supports two verification methods.
Instant Verification (Plaid)
If your bank is supported by Plaid:
Sign in securely to your bank.
Your bank confirms your account automatically.
Verification usually completes within a few minutes.
Manual Verification
If your bank isn't supported by Plaid, you can verify manually.
You'll need to:
Enter your bank account details.
Upload a supporting document.
Accepted documents include:
Bank statement
Deposit slip
Official bank letter or email
Screenshot of online banking
Documents must:
Match the account holder's name.
Be less than 12 months old.
Be in JPG, JPEG, PNG, or PDF format.
Not exceed 4 MB.
Information You’ll Need
The information and documents required for verification depend on your business setup and the country where the account holder operates. For a full breakdown by setup type, see Payout Verification Requirements.
Verification Timeline
Verification method | Typical completion time |
Instant Verification (Plaid) | A few minutes |
Manual Verification | 1–2 business days |
While verification is in progress:
You can continue accepting bookings.
Payouts are temporarily held.
Funds are not lost.
Once verification is complete, eligible payouts are released automatically.
Troubleshooting
Verification fails
Verification may fail if:
The selected business setup doesn't match the legal structure of the bank account.
The account holder's name doesn't match the submitted documents.
Required information is missing.
Documents are expired.
Required business roles haven't been completed.
Review the submitted information, correct any errors, and submit the verification again.
The verification link expired
Verification links expire after approximately 20 minutes.
Generate a new link from Settings → Payments & Payouts by opening the ... menu and selecting:
Verify payout method
Copy verification link
Send verification invite
Plaid verification isn't working
If Instant Verification through Plaid fails:
Return to the verification screen.
Select Manual Verification.
Upload a supported bank document.
Manual verification is recommended when:
Your bank isn't supported by Plaid.
Plaid can't establish a connection.
Multi-factor authentication fails.
Plaid can't retrieve your account information.
General verification issues
If you experience errors while submitting the verification form:
Confirm all required fields are complete.
Check phone numbers and addresses for formatting errors.
Disable browser autofill.
Clear your browser cache.
Try a different browser.
Confirm your internet connection is stable.
If your verification remains In Review for more than three business days, contact Hospitable Support.
I entered the wrong bank account details
If the account hasn't been verified yet:
Remove the bank account.
Add it again using the correct details.
If the account has already been verified:
Add a new bank account.
Verify the new account.
Assign it where needed.
Verified bank account details can't be edited.
If you use Chase Bank, the account number shown during verification may differ from the number displayed in your banking app. Chase may provide a substitute account number for third-party connections. Verify that you're using the account number presented during the verification process.
Frequently Asked Questions
Can I receive payouts before verification is complete?
No. You can continue accepting bookings, but payouts are held until the bank account has been successfully verified.
Can I complete verification for someone else?
If you have access to all of the required information and supporting documentation for the bank account holder, you can complete the verification on their behalf.
In many cases, it's easier to send the verification link to the account owner so they can provide the required information and documents themselves.
How do I send the verification link again?
Go to Settings → Payments & Payouts, locate the bank account, open the ⋮ menu, and choose Copy verification link or Send verification invite.
What happens if verification fails?
Review the verification requirements, correct any issues, and submit the verification again. If the problem continues, contact Hospitable Support.
How do I know when verification is complete?
The bank account status updates in Settings → Payments & Payouts, and payouts will be released automatically once verification has been successfully completed.