These features are included on the Mogul plan.
Prerequisites:
You must have a verified bank account associated with your Property Manager Business. Check out our help article: Connect a bank account to your property management business for owner payouts.
Your owner must have access to their Owner Portal. Check out our help article: Previewing and inviting your owners to their Owner Portal.
Invite your Owner to connect their bank account
Each Owner can connect their bank account(s) in their Owner Portal. The bank account(s) connected are used to receive their monthly payouts or make monthly invoice payments.
You can invite your Owner to connect their bank account from Hospitable, from your own email. Check out our help article: Customize and send email notifications to owners.
Instructions for your Owner:
To receive monthly payouts or make monthly payments, please connect and verify your bank account(s) in your Owner Portal.
Log in to your Owner Portal
Go to the Payments & Payouts page
Click on Add bank account
Fill in your details and click Save
You'll be immediately prompted to verify your payout method
Verifying your bank account
Needs verification displays on any bank account that isn't verified. You can start the verification process at any time.
Click the 3-dots next to the bank account you'd like to verify
Select Verify account in the menu
You'll be immediately redirected to verify your payout method
Before your property manager can distribute your monthly payout, you will need to add your bank information and any additional details as part of Know Your Customer (KYC) compliance requirements. Check out our article with detailed instructions for verifying a payout method.
⚠️ Important tips for the KYC form
Have your valid government identification handy; you will need to photograph it for verification.
For US individuals and entities, you must provide the last four digits of your Social Security number.
For business bank accounts, you must provide at least one signatory, controller, and owner. A single person may have one, two, or all three roles.
Most short-term rental companies (LLC, Inc., etc.) should select Private company as the company type.
Handwritten documents will not be accepted as evidence.
If you use the instant bank account verification and your documents do not require manual review, you can be verified in under five minutes; otherwise, it may take 1-2 business days. You can check your verification status in the Payouts section in your Owner Portal. If you see “Verification required”, you should be able to hover over the text to see what information or evidence is missing.
If your payout method still shows "Processing" after 3 business days, please contact Hospitable Support, and we can escalate your case to the payment platform. If you need help, see detailed instructions for verifying a payout method.
Managing multiple bank accounts
You can have one Default bank account and multiple bank accounts assigned to specific properties. The first bank account you verify becomes your Default bank account automatically.
The Default bank account is used to receive payouts or make payments for any property without an assigned verified bank account. It is labeled Default.
To assign properties to another bank account
Click Assign properties next to the bank account you want to assign properties to.
Select the properties you'd like to assign to this bank account, and click Save changes.
The assigned properties will be displayed on the bank account.
