📣 This feature is launching on November 12, 2025.
Prerequisites:
You must have a verified bank account associated with your Property manager Business. Check out our help article: Connect a bank account to your property management business for owner payouts.
Your owner must have access to their Owner Portal. Check out our help article: Previewing and inviting your owners to their Owner Portal.
Invite your Owner to connect their bank account
Each Owner can connect one bank account in their Owner Portal. This is the bank account that will be used to receive their monthly payouts, associated with Owner Statements that you've published.
Instructions for your Owner:
In order to receive monthly payouts, please connect and verify your bank account in your Owner Portal.
Log into your Owner Portal
Go to the Statements page
At the top of the page click on Connect bank account
Fill in your details and submit the form
At the top of the page click on Complete verification
Follow the steps to connect and verify your bank account
Verify your bank account
Before your property manager can distribute your monthly payout, you will need to add your bank information and any additional details as part of Know Your Customer (KYC) compliance requirements. Check out our article with detailed instructions for verifying a payout method.
⚠️ Important tips for the KYC form
Have your valid government identification handy, you will need to photograph it for verification.
For US individuals and entities, you must provide the last four digits of your Social Security number.
For business bank accounts, you must provide at least one signatory, controller, and owner. A single person may have one, two, or all three roles.
Most short-term rental companies (LLC, Inc., etc.) should select Private company as the company type.
Handwritten documents will not be accepted as evidence.
If you use the instant bank account verification and your documents do not require manual review, you can be verified in under five minutes; otherwise it may take 1-2 business days. You can check your verification status in the Payouts section in your Owner Portal. If you see “Verification required”, you should be able to hover over the text to see what information or evidence is missing.
If you're payout method still shows "Processing" after 3 business days, please contact Hospitable Support and we can escalate your case to the payment platform. If you need help, see detailed instructions for verifying a payout method.