Connect and verify a bank account for your Property Management business to use Owner Payouts in Hospitable. If you previously added a bank account in Hospitable for an owner's Direct or Vrbo reservations, Hospitable may also be able to link that account to the owner so they can manage it from their Owner Portal.
Owner Payouts, including Split payouts, are available on the Mogul plan only and currently support US-based bank accounts only.
Connect a bank account to your Property Management business
Each Property Management business can have one bank account. This should be the bank account you use to receive reservation payouts and that Hospitable can use to withdraw funds for Owner Payouts for owners associated with the business.
To connect a bank account:
Go to Operations → Your business and select your Property Management business.
Under the General tab, scroll to the Bank account section.
Choose to connect a new bank account or select an existing bank account to use for the business.
The General tab for a Property Management business in Hospitable showing the Bank account section.
Verify your bank account
Before Hospitable can withdraw funds to distribute Owner Payouts, you need to provide your bank information and complete any required Know Your Customer (KYC) verification.
When completing verification:
For US individuals and entities, provide the last four digits of your Social Security number.
For business bank accounts, provide at least one signatory, controller, and owner. One person can hold multiple roles.
Most short-term rental companies, such as LLCs and corporations, should select Private company as the company type.
Handwritten documents are not accepted as evidence.
Have a valid government-issued ID available.
If you use instant bank account verification and your documents do not require manual review, verification can take less than five minutes. Otherwise, it may take 1–2 business days.
You can check your verification status in the Bank account section under your business's General tab or on the payout method page.
If you see Verification required, hover over the status to see which information or evidence is missing. If your payout method still shows Processing after three business days, contact Hospitable Support.
Use an existing bank account for an owner
If an owner already has a bank account in Hospitable that was added for their Direct Premium or Vrbo reservations, they may not need to add or verify the same bank account again in their Owner Portal.
Hospitable uses the details provided during KYC verification and the owner's user details to determine whether an existing bank account belongs to that owner.
What happens next depends on the match:
Exact match: Hospitable automatically links the bank account to the owner. No action is required from you or the owner.
Suggested match: Hospitable does not link the account automatically. You must review the suggested match and click Link account.
No match: The existing bank account is not linked. The owner will still need to connect and verify a bank account through their Owner Portal.
Before asking an owner to add or verify a bank account again, check whether Hospitable has already linked their existing account or has a suggested match waiting for your review.
Review and link a suggested bank account
If Hospitable finds a possible match that it cannot confirm automatically, you must review the suggested match before the bank account is linked to the owner.
You can find suggested matches in either location:
Settings → Payments & payouts → Accounts, where the bank account is marked Suggested.
Operations → Your business → select your Property Management business → Owners → select the owner, where Matching bank account found appears on the owner's Overview page.
To link the bank account:
Open the suggested bank account match.
Click Review or Review matching bank account.
Review the bank account, owner, and matching information.
Confirm that the bank account belongs to the suggested owner.
Click Link account.
Once linked, the bank account appears in the owner's Owner Portal and can be used for Owner Payouts, including Split payouts. The owner does not need to add the same bank account again.
The Payments & payouts page in Hospitable showing suggested bank accounts matched to owners and the Review matching bank account window, where a manager can review the match and select Link account.
You can also review the suggested match directly from the owner's Overview page.
An owner's Overview page in Hospitable showing the Matching bank account found message and Review matching bank account button.
What happens after a bank account is linked
Once a bank account is linked:
The bank account is associated with the owner.
The account appears in the owner's Owner Portal.
The owner can manage the account from their Owner Portal.
The account can be used for Owner Payouts, including Split payouts.
You continue to have visibility of the linked bank account in Hospitable.
If Hospitable automatically linked an exact match, the owner is notified through the custom domain email configured by the property manager. No action is required from the owner.
Owners who already have a bank account in their Owner Portal
If an owner already has a bank account in their Owner Portal, Hospitable does not link another existing bank account to them through this matching process.
They can continue using the bank account already connected in their Owner Portal for Owner Payouts, including Split payouts.
Full reservation payout routing does not change
Linking an existing bank account to an owner does not change where full reservation payouts are sent.
Full reservation payouts continue to follow their existing payout routing. A bank account being available in the Owner Portal does not redirect full reservation payouts to that account.
Linking a bank account to an owner makes it available for Owner Payouts, including Split payouts. It does not change the routing of full reservation payouts.
Frequently asked questions
My owner already has a bank account for Direct Premium or Vrbo. Do they need to add and verify it again?
Not always. Hospitable may be able to link the existing bank account to the owner.
Before asking the owner to add or verify their bank account again, check for an existing or suggested match:
Go to Settings → Payments & payouts → Accounts and look for a bank account marked Suggested.
Or go to Operations → Your business → select your Property Management business → Owners → select the owner and look for Matching bank account found.
If Hospitable found an exact match, the bank account is linked automatically and no action is required.
If Hospitable found a suggested match, click Review or Review matching bank account, confirm that the account belongs to the owner, then click Link account.
If there is no existing or suggested match, the owner will need to connect and verify their bank account through their Owner Portal.
Does an owner need to verify a bank account again after I link it?
If an existing bank account has already been verified and is successfully linked to the owner, the owner does not need to add and verify the same bank account again.
If Hospitable cannot match the existing account to the owner, the owner will need to connect and verify a bank account through their Owner Portal.
Where can I review suggested bank account matches?
You can review them from either:
Settings → Payments & payouts → Accounts
Operations → Your business → select your Property Management business → Owners → select the owner
Open the suggested match, confirm that the bank account belongs to the owner, and click Link account.