Do I need to sign up separately?
No separate sign-up is needed. Open Rewards, accept the Rewards Terms, and confirm you've read the Rewards Privacy Notice. From then on, your activity collects points automatically, as long as you use your Hospitable login email everywhere. Activity from before you joined doesn't collect points.
Where do I see my points balance?
At rewards.hospitable.com, logged in with your Hospitable email.
How often do points update?
Automated syncs run daily, so most activity appears in your balance within 24 hours. Awards that require review post once they've been approved by the Hospitable team.
Do activities I completed before Rewards launched count?
No. One-time actions completed before Rewards launched are marked as pre-existing and don't collect points. See Program Terms and Conditions for the full policy.
Can I transfer points to another host?
Points cannot be transferred between hosts. Each Rewards balance belongs to the individual who collected the points.
Can secondary users redeem points?
Yes. Secondary users can redeem points for swag. Cashback is available only to the primary account holder.
What happens to my points if I cancel Hospitable?
Your balance is kept for twelve months after cancellation, but you can't redeem points while your subscription is inactive. If you reactivate within those twelve months, your balance will be available again. Automated collecting stops as soon as you cancel.
My points didn't show up. What should I do?
Give it 24 hours for automated syncs to catch up. If they still don't appear, see Missing Points and Troubleshooting for the most common causes and how to resolve them.
Do points have a cash value?
No. Points can be redeemed for swag or cashback on your Hospitable invoice, but they can't be bought, sold, or exchanged for cash.
Is there a limit on how many points I can hold?
Yes, 30,000 points. While you're at the limit, new activity doesn't collect points, so redeem to keep collecting.
How do I leave Rewards?
You leave Rewards when you cancel your Hospitable subscription. Your balance is kept for twelve months in case you come back (see Program Terms and Changes). If you'd like to stop taking part without cancelling, click Reach out on your Rewards Home page. Leaving this way ends your participation and unredeemed points are lost, so redeem first.
What information does Rewards use?
Rewards uses your account details, your activity on the Community, events, feedback and survey tools, G2 and Instagram (if you take part). We use it only to run Rewards. We don't sell it or use it for advertising. The Rewards Privacy Notice has the full details.
Can I ask you to delete my Rewards data?
Yes. Email [email protected]. Deleting your data ends your participation and clears your balance, so redeem first.