Here are some questions that we see regularly. We want you to immediately get an answer, so see if your question is answered here before contacting us!
How can I confirm that a teammate notification has been sent?
How can I confirm that a teammate notification has been sent?
You can view notifications for all teammates in Operations > Log. This displays both notifications that have been sent and notifications scheduled for the future. You can click on each entry to see the log details. The logs will show:
Whether the notification was sent / canceled
The reservation code associated with the notification
The teammate the notification was sent to
What is the difference between a Property iCal and a Teammate iCal?
What is the difference between a Property iCal and a Teammate iCal?
A Property iCal displays the reservations associated with a particular property. Each entry provides multiple pieces of information, including the guest's name, the total number of guests, and check-in and check-out times, among others.
A Teammate iCal displays the tasks assigned to a particular teammate. Each entry provides the time and date they are required and the address of the property, plus more!
Check out this article to learn more!
What is the difference between a Task rule and a Notification rule?
What is the difference between a Task rule and a Notification rule?
A Task rule creates tasks related to your properties and reservations. For example, cleaning after a check-out, or cleaning the AC filters every few months.
A Notification rule is used to send SMS or email notifications of events (like a new or altered reservation) or scheduled tasks (cleaning).
Creating a task rule doesn't automatically create a notification for it. Check out this article for more about Task rules, and this article for more detail about Notification rules.
What is the difference between a Teammate and a Secondary user?
What is the difference between a Teammate and a Secondary user?
A Teammate is a person to who you would be assigning tasks to. For example, a cleaner or a concierge. Using Task rules, you can automatically assign a task for them to complete, then use a Notification rule to let them know about it. A Teammate doesn't have access to the Hospitable app.
A Secondary user is somebody who can log in to your account. They may be able to view reservations, assign tasks, or edit your Messaging rules, depending on the level of access you have given them. A Secondary user doesn't have tasks assigned to them.
It's possible to have a person be both a Teammate and a Secondary user. You could add a cleaner as a Teammate and a Secondary user, giving them access to view tasks and the Calendar. This would allow them to be assigned a cleaning task, then log in to Hospitable to view the task on your calendar. Both must be done separately, though.
See this article for more about Teammates, and this article for more about Secondary users.
Why isn't my iCal link working?
Why isn't my iCal link working?
If you don't see any events populating on the calendar after importing the iCal feed, or you receive a message saying it's an invalid link, try replacing webcal:// with https:// in the iCal URL.
For example:
webcal://api.hospitable.com/v1/properties/reservations.ics?key=339184&token=ad100cd7-xxxx-476b-9da6-xxxxxbe88524&noCache
becomes...
https://api.hospitable.com/v1/properties/reservations.ics?key=339184&token=ad100cd7-xxxx-476b-9da6-xxxxxbe88524&noCache
Why did my teammate not receive their notification?
Why did my teammate not receive their notification?
If your teammate didn't receive their notifications as expected, then:
Check that you have added the correct role and contact information (phone number or email) on their teammate profile
Review the Operations Log to confirm if the notification was actually sent
Ask the teammate to check their spam/junk folder
Check if the notification rule is enabled and properly scoped to the right property
Why didn't my teammate receive their SMS notification?
Why didn't my teammate receive their SMS notification?
If an SMS log in Hospitable shows messages as successfully delivered, but the recipient does not receive them, the recipient’s device or carrier might be blocking the message as spam.
Common Causes of SMS Delivery Issues
Occasionally, SMS messages may appear sent but are not delivered due to carrier issues, such as network blocks at the carrier level.
For example, some carriers like T-Mobile might require direct customer service engagement to investigate further.
Certain regions may not support SMS notifications. For instance, phone numbers based in Oman may not receive notifications. Check with Hospitable support to see if the recipient's phone number is supported.
The Teammate profile on Hospitable doesn't have a phone number added.