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FAQs & Troubleshooting - Operations
FAQs & Troubleshooting - Operations

In this article, we answer some of the most commonly asked questions about Operations.

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Written by Assistant
Updated over a week ago

Here are some questions that we see regularly. We want you to immediately get an answer, so see if your question is answered here before contacting us!

How can I confirm that a teammate notification has been sent?

You can view notifications for all teammates in Operations > Log. This displays both notifications that have been sent and notifications scheduled for the future. You can click on each entry to see the log details.

What is the difference between a Property iCal and a Teammate iCal?

A Property iCal displays the reservations associated with a particular property. Each entry provides multiple pieces of information, including the guest's name, the total number of guests, and check-in and check-out times, among others.

A Teammate iCal displays the tasks assigned to a particular teammate. Each entry provides the time and date they are required and the address of the property, plus more!

Check out this article to learn more!

What is the difference between a Task rule and a Notification rule?

A Task rule creates tasks related to your properties and reservations. For example, cleaning after a check-out, or cleaning the AC filters every few months.

A Notification rule is used to send SMS or email notifications of events (like a new or altered reservation) or scheduled tasks (cleaning).

Creating a task rule doesn't automatically create a notification for it. Check out this article for more about Task rules, and this article for more detail about Notification rules.

What is the difference between a Teammate and a Secondary user?

A Teammate is a person to who you would be assigning tasks to. For example, a cleaner or a concierge. Using Task rules, you can automatically assign a task for them to complete, then use a Notification rule to let them know about it. A Teammate doesn't have access to the Hospitable app.

A Secondary user is somebody who can log in to your account. They may be able to view reservations, assign tasks, or edit your Messaging rules, depending on the level of access you have given them. A Secondary user doesn't have tasks assigned to them.

It's possible to have a person be both a Teammate and a Secondary user. You could add a cleaner as a Teammate and a Secondary user, giving them access to view tasks and the Calendar. This would allow them to be assigned a cleaning task, then log in to Hospitable to view the task on your calendar. Both must be done separately, though.

See this article for more about Teammates, and this article for more about Secondary users.

Why isn't my iCal link working?

If you don't see any events populating on the calendar after importing the iCal feed, or you receive a message saying it's an invalid link, try replacing webcal:// with https:// in the iCal URL.

For example:



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