Ensure that you've entered the user's correct email address under their User Management profile.

If that's correct, have the user check their junk/spam folders to ensure it didn't get filtered there. They should mark the message as not junk to ensure they are able to receive future messages from Hospitable.

If they still can't find it, please contact us so we can look into this for you. To help speed up the process, provide the email address of the user who invited you.

An email address connected to a primary Hospitable account cannot simultaneously be associated with a different account as a secondary user. In this instance, you'll need to use a different email address or Contact us so we can migrate the account from a primary Hospitable account to a secondary Hospitable account. Note, however, that this action will remove the primary account and all information associated with it.

Yes, a secondary user can be invited as a secondary user for multiple Hospitable accounts. They should be added as a secondary user using the same email address.

When they log in using this email address, they can switch their view between the different accounts for which they're secondary users.

To do this, they will click on their name/profile photo in the bottom left corner of their account. The interface will show them only the data relevant to the selected account.

If you see this message, the account owner has likely removed or modified your access. You should contact them directly for more details.

Our Support team cannot add you back to an account. Only the Primary user can do this.

A Teammate can be assigned tasks or be sent notifications and reminders. They have an assigned role, such as a cleaner or concierge. Using Task rules, you can automatically assign them a task. You can then use a Notification rule to let them know about it. A Teammate doesn't have access to the Hospitable app.
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A Secondary user is somebody who can log in to a modified version of your account. They may be able to view reservations, assign tasks, or edit your Messaging rules, depending on the level of access you have given them. A Secondary user doesn't have tasks assigned to them.
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It's possible to have a person be both a Teammate and a Secondary user. You could add a cleaner as a Teammate and a Secondary user, giving them access to view tasks and the Calendar. This would allow them to be assigned a cleaning task, and then they can log in to Hospitable to view the task on your calendar. Both must be done separately, though.

See this article for more about Teammates, and this article for more about Secondary users.

For security reasons, only the primary user can make changes to billing or the subscription. If you need to do this, please ask the primary to complete this process.

This function is only available to the owner of the account. If you are a secondary user, you must contact them to do this for you.

Because secondary users cannot make changes to the invoice/billing, all new properties will be automatically muted if the account was connected by a secondary user.

The primary user can unmute the property.