To reap the benefits of our Questions component, we recommend that you set up answers to as many questions as possible.
These answers will be automatically sent to your guests whenever our system detects relevant questions from them. This enables you to provide accurate, consistent and timely information to your guests when they need it.
To set up an automatic response, you need to create a question rule:
Go to Guest experience
Click on Messaging rules in the left sidebar
Click on +Add new at the top right of the page
Under Reply to a question about... select the category
You can configure your question rule with these options:
Timing
Stage of the conversation
Platforms
Connected host accounts
Properties
Keep in mind that your message template should not contain any salutations. Our system will automatically add that in depending on your last interaction with the guest.