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How to Change the Language of a Guest Conversation
How to Change the Language of a Guest Conversation

Choose how Hospitable detects the language of a conversation and manually change the language of the templates to be sent to a guest.

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

How Hospitable Detects the Guest’s Language

The language in which the guest views your property’s listing on the listing platform is the language of the guest’s conversation thread by default.

Prioritize the Guest's Language

You can change this default setting by enabling Prioritize the language of the conversation. When turned on, the language will be based on the guest's first message to you.

Override the Detected Language

You can also manually override the detected language of the conversation within the conversation thread.

  1. At the top of the thread page, beneath the guest name, click on the language dropdown selector.

  2. Select the preferred language for this conversation.

All future automated messages will now be sent in the new language, if available.

How Language is Used

Hospitable will use the message template in the detected language (if available) for all automated messages sent to the guest.

If you don't have a template in that language, our system uses the Fallback Language defined in your Settings. Note that if you don't have a template in the Fallback Language, we will not send a message.

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