Effective communication with your guests is key to a smooth experience, and Hospitable offers the flexibility to automatically detect and adjust the language of your conversations. You can also manually change the language for each guest if needed, ensuring that your messages are always clear and understood.
How Guest Language is Used in Messaging
Hospitable will use the message template in the detected language (if available) for all automated messages sent to the guest.
If you don't have a template in that language, our system uses your Fallback Language, which is selected in your Settings. However, if you don't have a template in the Fallback Language, we will not send a message.
How Hospitable Detects the Guest’s Language
Default Setting
The language in which the guest views your property’s listing on the listing platform is the language of the guest’s conversation thread by default.
Optional: Prioritize the Guest's Language
If you prefer, you can change this default setting by enabling Prioritize the language of the conversation. When turned on, the language will be based on the guest's first message to you.
Optional: Override the Detected Language
You can also manually override the detected language of the conversation within the conversation thread.
At the top of the thread page, beneath the guest name, click on the language dropdown selector.
Select the preferred language for this conversation.
All future automated messages will now be sent in the new language, if available.
Guest Message Translations
Guest messages can be auto-translated into the host's preferred language. This is on by default for all users.
For Airbnb guests, translations are shown only when Airbnb sends them. This requires that auto-translations be enabled on your Airbnb profile.
For all other guests, including Vrbo, Booking.com, Agoda, and Direct, Hospitable handles the automatic translation for you.
Only incoming guest messages are translated. Messages that you send manually in the inbox do not get translated automatically.
To disable this setting for a particular reservation, click on the translation icon next to the guest's name in their conversation thread.
This will change the setting for your view in the Inbox. Team members (secondary users) that your have invited to your account will not be affected and can control whether or not they see translated messages separately from you.
