Canned responses are just like any other rules, and therefore you can also use shortcodes and custom codes directly in your Canned responses templates. This helps you make sure not to have generic messages but instead, populate them with a personal touch.
For example, you can use %guest_first_name% in your canned responses template to make sure the guests are always addressed with their names.
You can include shortcodes and custom codes by typing % (the percentage sign) in your templates, and then either typing to search in the list, or just scrolling through the menu that will become available.
Short codes will be replaced by the actual values from the conversation where they are being used, in real-time, so the messages can still be personal.
Airbnb only: if you have returning guests, we will populate the canned responses with the details from the booking that was booked (ie, accepted) most recently.