Skip to main content
All CollectionsGuest ExperienceCanned Responses
Do you import saved replies from Airbnb?
Do you import saved replies from Airbnb?

To ensure a smooth transition, we import your saved replies from Airbnb at the moment your account is connected.

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

When you connect your Airbnb account with us, you may already have configured a few saved replies on your Airbnb account.

You will be happy to know that you will be able to find those saved replies on Guest experience as well, ready for you to use!

Your Airbnb saved replies will be automatically imported to your account, and updated, as long as you don't edit them on Guest experience. Once you start editing them (for example by adding a short code, or changing the scope or the rest of your copy), we will not update them to Airbnb, and we will maintain those updates on Hospitable.

Here are some things that you can do on your Canned responses that you cannot do from your Airbnb saved replies:

  • Adding a short code, or a custom code, to your new Canned response templates.

  • Setting a "scope" to the canned response rule, to ensure that a saved reply is only applicable to a specific property.

  • Use a canned response for other booking channels as well

Did this answer your question?